KitchenAid customer service helps individuals with issues related to small and large appliances. People can contact the 800-541-6390 customer service number to order appliances and parts or ask about warranties and other KitchenAid appliance-related issues. I decided to call to learn where I could get replacement beaters for a KitchenAid hand mixer.
The automated system voice was pleasant and welcoming when it answered my call. It sounded human compared to some systems and offered an option for hearing the information in Spanish.
The first thing the system asked for was my primary phone number. I entered the phone number, but it did not match the company’s records, so the automated voice suggested I try entering it again, one digit at a time.
I entered the number again, which didn’t work, so the voice said, “Let’s continue.” Then it mentioned a list of large appliances and said I could press one if I were calling about one of those products. Those were of no interest to me, so I did nothing; then, it told me to hold for small appliances.
The automated attendant said they were experiencing limited inventory, but I could visit the website for a back-in-stock alert. The system then gave me options to choose by pressing a number.
The choices included small appliances, order status, and all other services and questions. I selected other services and questions. Then the voice said I had reached them outside of regular business hours and should call back Monday through Friday between 8 a.m. and 6 p.m.
I called the number again between the hours the system recommended and heard the same introductory message from the first attempt. I selected the option I hoped would get the answer I needed about replacement beaters.
The system said my estimated wait time was about 20 minutes. I decided to wait for five minutes. I knew I didn’t have 20 minutes to wait, but I thought I might get lucky and someone would respond; however, that did not happen.
I did not get the expected results when calling the KitchenAid customer service number. First, I would suggest that if a consumer calls outside regular business hours, they need not listen to information that’s not helpful. It’s simple enough to tell them to call back, suggest online options for help, and then end the call. A better practice would be to call a customer back rather than having them wait for 20 minutes.