When you call the Corporate Card member phone number for American Express, you're greeted by an automated messaging system. It thanks you for calling, informs you that the call may be monitored, recorded, and analyzed for compliance and to improve their systems, and then presents a Spanish language option (press 2 for Spanish). Alternative language options are always appreciated as they increase caller accessibility, and when it comes to conversations about finance, accessibility is particularly important!
After these opening statements, the system asks how it can help you today, indicating that it is voice-activated. I'm really not a fan of voice-activated messaging systems. They may become a wonderful, easy-to-use, and navigate system in the future as AI technology continues to progress; currently, however, they're incredibly buggy and don't seem to have the easiest time understanding what people are saying, or at least matching what is spoken to their bank of acceptable words and phrases.
If you don't say anything when the system asks how it can help you today, it will repeat itself once and then offer suggestions (why not do this from the get-go?).
Some of the suggested options include:
So, there is an option to speak with a representative without having to navigate the automated messaging system! Good to know, although it would be helpful if the above options were simply presented right away rather than after two cycles of not answering the main prompt.
I was able to reach a representative rather seamlessly (color me impressed), and the person I spoke to was very friendly and helpful. Despite my strong dislike of voice-activated messaging systems, this one doesn't seem to be all that difficult to navigate. Overall, my experience calling this customer service line was straightforward and positive.