Toll-free · 24 hours, 7 days · Press 0# when it asks for your account number · To get started, enter your card or account number followed by the pound sign.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this TD Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu, then press 0 again.
Here is how our research team describes the way the TD Bank phone system greets you: To get started, enter your card or account number followed by the pound sign.
Below are some clips we've found from TD Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"If you're calling with a question regarding your tax forms or federal tax refund, press seven now.
Thank you for calling TD Bank.
America's most convenient bank.
To get started, enter your card or account number followed by the pound sign."
Excerpt from a call with TD Bank
Thursday, April 11, 2024 5:37 PM
The first phone menu
"Thank you for calling TD Bank, America's most convenient bank.
To get started, enter your card or account number followed by the pound sign.
If you make a mistake, press star to start over.
If you need a moment, press the pound key.
To report a lost, stolen, or not working debit card, press one."
Excerpt from a call with TD Bank
Saturday, April 13, 2024 1:19 PM
What are the hours and when should I call?
TD Bank operates the call center for this 800-937-2000 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 343 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TD Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TD Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TD Bank is Sunday.The most busy day to call is Monday, which averages 205% more phone calls by comparison.Again, this is based on a sample of 343 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call TD Bank
In summation, the best day to call TD Bank is Tuesday.
Why Customers Call TD Bank
If you have time to do a bit of reading before you call TD Bank, we recommend you read over some of our problem-specific articles.
There are different ways that you can use to close your TD Bank account. These methods include closing the account online, sending a letter to TD Bank, sending TD Bank an email, or going to a TD Bank branch to request them to close your bank account.
TD Bank can freeze your account if it has suspicious activity or if they suspect that it has been subject to fraud. If you have lost access to your TD Bank account, you have to go to the bank and speak to a TD Bank representative who will help you to recover access to your account. To prevent fraud on your account in the future, you should install anti-virus software on your computer, only access your account on secure websites and report suspicious emails.
As a TB Bank customer, you can use your online account access to set up eBills on your monthly payments or on a single transaction by logging into your account and setting up the process in the "Bill Pay" center. Once eBills have been established, you have the option to log into your account at any time to modify or cancel the service.
Click the link above to get answers to just about any TD Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TD Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Debit card issue: "I've been trying to use my debit card, but it's not working or getting declined."
- From a call lasting 16m 21s , Apr 10, 2024 8:50 PM
Activate debit card remotely: "How can I activate my debit card over the phone since I'm not in the States currently?"
- From a call lasting 11m 15s , Mar 26, 2024 1:30 PM
Trouble receiving verification code: "I'm out of the United States, and my phone didn't work to receive the message code for logging in."
- From a call lasting 17m 34s , Mar 10, 2024 12:56 PM
Forgot username and password: "I was trying to log on so I could deposit money into my account, but I forgot my user ID and password."
- From a call lasting 13m 17s , Mar 7, 2024 9:03 PM
General inquiry about transaction: "I have a question about a transaction that occurred yesterday."
- From a call lasting 25m 47s , Mar 1, 2024 3:05 PM
Login verification assistance: "I'm trying to log in, and they're asking me for verification but it keeps asking to confirm through text or call."
- From a call lasting 21m 8s , Feb 23, 2024 4:23 PM
Inquiring about CD interest rates: "I'd like to know what are your CD interest rates, for let's say, six months and nine months, for about thirty thousand."
- From a call lasting 9m 20s , Feb 21, 2024 6:13 PM
More TD Bank Customer Service Contacts
There are of course other ways to contact TD Bank customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TD Bank will reply our your email.
As a last, sometimes only, resort- TD Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TD Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TD Bank agent. This phone number is TD Bank's best phone number because 92,790 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-937-2000 include Change PIN, Statement Request, Cancel Account, Account Setup, Check Application Status and other customer service issues. The TD Bank call center that you call into has employees from New Jersey, Maine and is open 24 hours, 7 days according to customers. In total, TD Bank has 3 phone numbers. It's not always clear what is the best way to talk to TD Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TD Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TD Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.