British Gas Soalan Lazim Pelanggan

Jawapan Teratas & Panduan Cara

Apakah Nombor Telefon British Gas?

Soalan yang paling kerap ditanya kepada kami ialah tentang cara bercakap dengan perkhidmatan pelanggan British Gas. Klik di sini untuk maklumat hubungan, pilihan e-mel dan sembang, mendapatkan orang langsung, masa menunggu dan banyak lagi.

Apakah pilihan sokongan yang tersedia untuk pelanggan yang terdedah?

Kami menawarkan pelbagai pilihan sokongan untuk pelanggan kami yang terdedah. Daftar Perkhidmatan Keutamaan kami memastikan mereka yang mungkin memerlukan tambahan...
Tanya sebarang soalan anda tentang British Gas perkhidmatan pelanggan, dapatkan jawapan sekarang.

British Gas Soalan Pelanggan Terkini

Pre payment card I have swopped to british gas but haven't received my electric card

If you've switched to British Gas for your electricity supply and still haven't received your prepayment card, it could be due to a slight delay in the postal service. Normally, once you register and switch over successfully, your new prepayment card should be posted to you and arrive within a few working days. If it's been a longer time period, there may have been an issue. We recommend reaching out to British Gas directly about this. The company should be able to provide you with an update and, if necessary, organise a replacement card.
Ditanya May 8, 2024 1:08 PM

Moved house and have found out Scottish gas is my supplier how do I arrange a n account?

If you've found out that your gas supplier is Scottish Gas, you can set up an account by visiting their website. You'll need to provide some personal details, such as your name and address. You'll also need to provide your meter readings, so they know how much to bill you. Once you've provided this information, they will set up your account and you'll start receiving bills. You can also arrange to pay your bills by direct debit, which can be more convenient. If there's any issues while setting up your account, there is a link to the most up-to-date contact information right here on this page.
Ditanya May 2, 2024 7:44 PM

My gas engineer hasn't turned up

We're really sorry for any inconvenience. Sometimes, due to unforeseen circumstances, a gas engineer may be delayed or unable to attend a scheduled appointment. It's important to note that engineers can sometimes run late due to the nature of their work. However, if you believe there's been a significant delay or if they have not appeared at all, it may be a good idea to verify the appointment details to ensure there were no miscommunications or amendments. Please reach out to British Gas directly for confirmation. Remember to have your booking reference, account information, or address handy to expedite the process.
Ditanya Apr 22, 2024 12:07 PM

Gas meter is faulty and not providing a reading number

If your gas meter is faulty and not providing a reading, it's important to have it checked as soon as possible. You can have it independently assessed, yet British Gas may be able to help directly. If the meter is found to be faulty, the energy company should arrange for repair or replacement. British Gas will not charge you for replacing a faulty meter. However, during the time it's not working properly, the company might estimate your usage to calculate your bill. Always remember, it's important for safety and accurate billing that your gas meter be in good working order.
Ditanya Apr 1, 2024 10:17 AM

I’m on a pay as you go meter so why has £49 been taken out of my account when I haven’t paid that

It sounds like there may be a mistake or misunderstanding. Usually, with a pay-as-you-go meter, you are only charged for the energy you’ve topped up. However, it's possible that the £49 could be a debt repayment or an error in the system. British Gas allows customers with outstanding debt to repay it conveniently by taking a proportion of top-ups. If you don't recall setting this up or believe there has been a mistake, it would be best to contact British Gas directly to resolve this issue. They should be able to provide further insight into the transaction detail and help you to rectify any errors.
Ditanya Mar 27, 2024 8:26 AM

Bantu saya dengan British Gas isu perkhidmatan pelanggan saya

Gas Safety

Apakah yang perlu saya lakukan jika saya terhidu gas di rumah saya?

Jika anda terhidu gas di rumah anda, adalah penting untuk bertindak dengan cepat dan ikuti langkah berikut: 1. Buka semua pintu dan tingkap untuk mengudarakan kawasan tersebut. 2. Elakkan menyalakan sebarang mancis atau merokok. 3. Jangan kendalikan sebarang suis atau peralatan elektrik. 4. Matikan bekalan gas di sesalur kuasa, jika boleh. 5. Tinggalkan bangunan dengan segera dan hubungi talian bantuan gas kecemasan sebaik sahaja anda berada dalam jarak yang selamat. Ingat, kebocoran gas boleh berbahaya dan harus dianggap sebagai kecemasan. Ikuti langkah-langkah ini untuk memastikan keselamatan anda dan orang lain di kawasan itu....

Energy Tariffs

Apakah jenis tarif tenaga yang ditawarkan oleh British Gas?

British Gas menawarkan pelbagai tarif tenaga untuk memenuhi keperluan pelanggan yang berbeza. Ini termasuk tarif kadar tetap, kadar berubah...

Payment Options

Apakah pilihan pembayaran yang tersedia untuk pelanggan British Gas?

British Gas menawarkan pelbagai pilihan pembayaran untuk memenuhi pilihan pelanggan yang berbeza. Pelanggan boleh memilih untuk membayar bil mereka melalui...

Boiler Upgrades

Bolehkah saya menaik taraf dandang saya dengan British Gas?

Ya, anda boleh menaik taraf dandang anda dengan British Gas. Mereka menawarkan pelbagai pilihan dandang untuk memenuhi keperluan anda, sama ada anda sedang mencari...

Customer Support

Apakah pilihan sokongan yang tersedia untuk pelanggan yang terdedah?

Kami menawarkan pelbagai pilihan sokongan untuk pelanggan kami yang terdedah. Daftar Perkhidmatan Keutamaan kami memastikan mereka yang mungkin memerlukan tambahan...
Adakah halaman ini membantu?
Terima kasih dan tolong kongsikan!
Terima kasih dan tolong kongsikan!
Perlu kerja
Berkongsi adalah yang memberi kuasa kepada maklumat dan alat perhubungan perkhidmatan pelanggan percuma GetHuman. Anda boleh membantu!