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Vodafone (UK) Technical Support

Phone Number & Getting a Rep

Vodafone (UK) Technical Support number

+44 70 2401 7198
Calls Technical Support· See main phone number & contact info
Q:

How do I talk to a human at this Vodafone (UK) number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Vodafone (UK) Technical Support?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Vodafone (UK) customer service contact information

This is the #2 most popular Vodafone (UK) phone number out of 2. Click above to go back to the main customer service number and other contact information, including Vodafone (UK) email addresses, twitter handles, and live chat options.

More Vodafone (UK) Customer Phone Numbers

Customer Service

0333-304-0191
Main phone number · 24 hours, 7 days · Follow prompts to query a bill · international number

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Vodafone (UK) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human
Here is how our research team describes the way the Vodafone (UK) phone system greets you:  international number

What are the hours and when should I call?

Vodafone (UK) operates the call center for this +44 70 2401 7198 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,374 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vodafone (UK) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vodafone (UK) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vodafone (UK) is Monday. The most busy day to call Vodafone (UK) is Thursday.  Again, this is based on a sample of 2,374 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday. 

The best time to call

In summation, the best day to call Vodafone (UK) is Monday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vodafone (UK) staffs the call center well on Monday.

Calling this Vodafone (UK) Customer Number

2010-03-08T00:00:00.000Z

Vodafone (UK) is a telecommunications company that provides mobile phone and broadband Internet service. With over 17.8 million subscribers, it isn't surprising that Vodafone (UK) receives a lot of customer service calls.

Why Do People Call Vodafone (UK) Customer Support?

People call Vodafone for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Scheduling a technician's visit
  • Billing questions
  • Reporting a lost or stolen advice

Best Practices for Calling Vodafone (UK) Customer Service

To help ensure that your call to Vodafone (UK) goes quickly and smoothly, consider the following:

  • Call the correct number at the correct time. There are different phone numbers for consumer and business accounts. There is also a separate number for international calls.
  • Check the time. Customer service is available for pay monthly accounts and for lost/stolen phones 24/7. Pay-as-you-go and home broadband accounts have phone-based customer service from 8 am to 9 pm, and you can upgrade or cancel your account from 8 am to 8 pm daily.
  • Before placing your call, gather any necessary documentation, including your account number, bills, proof of payment (such as a statement from your bank or credit card company) and any correspondence between you and Vodafone (UK) regarding your case
  • If you are calling for help with a device, have it in front of you so that you can troubleshoot along with the customer service representative.
  • Taking notes during your call is often a wise idea. Have pen and paper handy.

How do Consumers Feel About Calling Vodafone (UK) Customer Service?

In 2016, Vodafone was fined $4.6 million pounds for various violations, including a failure to respond to customer complaints properly. Unfortunately, it seems as though customer service has not improved much. In 2019, Vodafone (UK) was voted the worst mobile phone provider in the country.One in five respondents indicated that they had received poor customer service from Vodafone.

What Kind of Issues can Vodafone (UK) Customer Service Representative Resolve?

Vodafone UK customer service representatives can resolve a wide range of issues over the phone. These can include some basic troubleshooting of devices and services, upgrades or cancellations of plans, purchasing new services, setting up technician appointments and addressing billing inquiries.

What Can't Be Resolved With a Call to Vodafone (UK) Customer Service?

While a customer service representative can troubleshoot some issues with devices and systems, they are unable to perform repairs remotely. If you are having problems with a device you may need to bring or mail it to a repair center. Your Vodafone (UK) representative may be able to direct you to a repair center or provide you with a pre-printed mailing label.

Early, some broadband issues may require a repair visit from a technician. A customer service representative can schedule a visit for you.

What Should You Do If You Have an Unsuccessful Call with Vodafone (UK)?

Get off the phone with a Vodafone (UK) customer service agent and feel as though you did not accomplish anything, don't give up. You may still have options for obtaining a resolution.

  • First, review any notes that you took during your original call. This information can be very helpful when you explain your concerns to another Vodafone (UK) agent. If you didn't take notes during your call, write down or type out what you remember from your conversation.
  • Your next step is to call back. You may be in luck and the next representative you speak to could have more training or experience and actually be able to resolve your issue.
  • If you can't resolve your issue with Vodafone (UK), Try getting in touch via a different method. Vodafone does offer a live chat option that offers the benefit of providing a transcript of your conversation. Vodafone (UK) also monitors its social media accounts, so that is another option.
  • Another option is to use Vodafone (UK)'s community message boards and ask for help from other uses or the board monitors.
  • Vodafone (UK) also has a separate complaint department that you can access from its website. You can submit a complaint via email or postal mail.
  • If all else fails, you can file a complaint with Ofcom, the UK regulator of telecommunications companies.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Back to Vodafone (UK)'s main customer service phone number
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