Calling Verizon was more difficult than I imagined, but not because the system was difficult. There were just some breakdowns along the way that made it more challenging. I suspect that Verizon could use better quality assurance with its customer care line because if it had that, then it would probably improve the system. The wait time to talk to someone is also long, which is understandable given how many different reasons people may have to call Verizon.
I was just calling to see what they would offer me to buy out my AT&T contract, but I am sure that there are a lot of different concerns. Verizon offers in-car internet, television internet, phone lines and plenty of other services and I am sure that technical support is a constant buzz. Of course, you would think that for sales calls they would offer a bit more prompt service, but that doesn't seem to be the case, at least not in the afternoon hours, which is when I called.
When I first called this number, the first thing I discovered was that this number is no longer active. I had it stashed somewhere, but I guess it's time to update their information because the line said, "This number is no longer active. To reach Verizon, please call 800-922-0204." I had to call twice because I wasn't prepared to write down a new number, and the number wasn't repeated. This led me to call the second number, and that was answered with this message, "Welcome to Verizon, I am the Verizon assistant. Your call may be monitored or recorded for quality assurance and security." It then informed me, "Starting with the area code, please enter or say the number you are calling about. If you are not yet a customer, press pound."
I was not a customer, so I pressed pound and got a new list of options that included: "To become a Verizon mobile customer, or for a prepaid account, press 1. Make a payment on a disconnected account, press 2. For help with a TV, press 3. Help getting the mobile number for a device, press 4. Check the status of a recycling or replacement request, press 5. For your connected car Wi-Fi, press 6. Anything else, press 7."
This would have been fine, except no matter how many times I pressed 1, the system would not recognize it. Instead, it just repeated the same options a second time, told me it didn't recognize my response and hung up on me. So when I called back and went through it again, I tried pressing 7, which did work. I don't know if this affected my wait time, though, as I spent almost 15 minutes waiting to talk to someone. Overall, it wasn't the smoothest experience.
Verizon Wireless Nombor telefon ini berada di kedudukan # 2 daripada 7 kerana 179,604 Verizon Wireless pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 866-221-4096 adalah untuk menghubungi Verizon Wireless Technical Support jabatan untuk masalah seperti Cancel or Change Account, Dispute a Charge, Account Access, Lost or Broken Phone, Device Support. Sejauh yang kami tahu, Verizon Wireless mempunyai lokasi pusat panggilan di New York or New Jersey or Georgia or India dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Verizon Wireless mempunyai 7 nombor telefon dan 12 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 866-221-4096 dan cara menghubungi atau menghubungi Verizon Wireless dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Verizon Wireless pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 866-221-4096. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Verizon Wireless Technical Support ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Verizon Wireless Setelah melalui telefon dengan jabatan Technical Support {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 866-221-4096 adalah nombor telefon Verizon Wireless # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-922-0204 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 12 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Verizon Wireless pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 67% skor untuk kemahiran komunikasi mereka dan 88% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.