Most people call United Airlines to discuss options for flight reservations and adjustments, accessing their account information or to manage their miles as part of the airlines' MileagePlus rewards program. I have an account with United, and wanted to discuss the process for redeeming my accrued miles since I have never done so.
As soon as you call, an automated recording informs you of a new option for communicating with customer service representatives via text message. You first must agree to this option by saying yes to receiving a text from United to the phone you're calling from. I thought this was a unique way of receiving assistance without having to wait on hold so I gave it a try.
Upon receiving United's text message, you click on a link in the text depending on the type of phone you're using, iPhone or Android. I clicked on the iPhone link and an Apple iOS Business Chat popup opened, which allowed me to interact via text with a virtual assistant. I was initially under the impression, based on the automated recording from the phone call, that I would be texting with an actual agent. This didn't happen at first.
This virtual assistant began the text conversation with a menu of options ranging from account assistance and rewards details to travel information and reservations. I was asked to supply my account number and password, but if you don't have this information or can't remember it, United can access your account using your email address and date of birth. This option worked for me. My MileagePlus account details, as well as a password reset link, were then sent to my email.
Another menu of options was texted to me after I provided my account number but by then I was tired of texting and chose the option to actually chat with an agent. More texts were sent to me, indicating I needed to provide my reference number, full name and a sentence stating how I could be helped and an agent would reply to me as soon as possible. Within five minutes, I was given the name of a United representative who would be assisting me.
This entire process took at least 20 minutes. At this point, I decided to let the rep know I'd rather get on the phone with an agent since I was only asking a simple question. He acquiesced and the text conversation ended. I called back and waited on hold for at least 5 minutes after selecting the option to speak with someone. I was finally connected with an agent and received the information I needed regarding how to redeem my miles for future flights, hotel reservations or car rentals. In addition, the rep explained that these details are easily accessible online via my account. While I appreciate the attempt to streamline assistance via text, it became more tedious than helpful.
United Airlines Nombor telefon ini berada di kedudukan # 2 daripada 10 kerana 218,658 United Airlines pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-421-4655 adalah untuk menghubungi United Airlines Mileage Plus jabatan untuk masalah seperti Refund Flight, Baggage Problem, Change Flight, Flight Inquiry, Special Request. Sejauh yang kami tahu, United Airlines mempunyai lokasi pusat panggilan di India or Philippines or Massachusetts or Ohio or North Carolina or Nevada or Illinois dan anda boleh menelefon pada waktu buka mereka Mon - Sun 8am-7:30pm CST. United Airlines mempunyai 10 nombor telefon dan 20 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-421-4655 dan cara menghubungi atau menghubungi United Airlines dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil United Airlines pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-421-4655. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila United Airlines Mileage Plus ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada United Airlines Setelah melalui telefon dengan jabatan Mileage Plus {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-421-4655 adalah nombor telefon United Airlines # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-864-8331 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 20 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan United Airlines pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 30% skor untuk kemahiran komunikasi mereka dan 31% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.