When contacting USAA for customer service support, callers are prompted to enter a member or social security number that matches their account. If you aren’t currently a member, the automated system directs you to press 1 for other options. I’m not a member, so I followed this prompt.
USAA provides services for veterans and current military members and their families but at one time offered some products, including auto and home insurance, for those who never served and/or are not currently enlisted. Since I'm not a vet and have no plans to enlist, I waited on the phone to find out if there were other products I could still access.
The next two choices were to either seek assistance with an insurance claim and help as a business owner by pressing 1 or pressing 2 to join USAA and for new products or services. I chose 2 and was given a menu of options for the pay-as-you-drive program, regular auto or homeowners' insurance, auto loans or membership questions. I was interested in the pay-as-you-drive auto insurance, which allows you to pay for car insurance based on your mileage and driving safety.
I was placed on hold and was told my estimated wait time would be two minutes. However, I was waiting for much longer. While on hold, the automated recording updated me on how long my wait would be but also gave me the option to save my place in line and receive a call back when a representative was available. I decided to keep waiting.
After a 10-minute hold time, a representative answered the phone and began asking what insurance help I needed. I told her I was interested in the pay-as-you-drive auto insurance, and she explained how it works: I would pay a fixed monthly fee for specific coverage for my vehicles and drivers while also being charged a variable rate based on how many miles are driven. A USAA app is required to track every mile, with charges calculated at the end of each month. In addition, the representative shared that this program is only available in certain states, and mine was included.
However, when I asked about program eligibility based on not having any military experience, she said this insurance requires a USAA membership, which is only available to military personnel, veterans and their family members. My closest military relation is my grandfather, and he would need to be a USAA member first for me to join. It would've been helpful for the rep to have first asked about my eligibility/membership status before proceeding with the insurance basics, especially since I chose the automated option for non-members.
In any case, she was kind enough to direct me to a few other insurance companies offering similar mileage-based driving programs. To determine USAA membership eligibility, the company’s website offers a quick online survey that I found helpful after the fact.
USAA Nombor telefon ini berada di kedudukan # 3 daripada 4 kerana 146,520 USAA pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-771-9960 adalah untuk menghubungi USAA Financial Advisor jabatan untuk masalah seperti Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance. Sejauh yang kami tahu, USAA mempunyai lokasi pusat panggilan di Arizona dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-5pm CST. USAA mempunyai 4 nombor telefon dan 8 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-771-9960 dan cara menghubungi atau menghubungi USAA dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil USAA pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-771-9960. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila USAA Financial Advisor ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada USAA Setelah melalui telefon dengan jabatan Financial Advisor {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-771-9960 adalah nombor telefon USAA # 3 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-531-8722 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 8 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan USAA pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 63% skor untuk kemahiran komunikasi mereka dan 74% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.