Calling USAA's customer service number isn't particularly helpful unless you are either a member of USAA or eligible to become one. When I dialed the number, I was asked to choose either English or Spanish and then asked to enter my Social Security Number to confirm I was a member. If I wasn't a member, I could press 1 for other assistance.
I hit 1 and was asked what program I was calling about. I decided to ask about insurance and was told I'd need to answer a series of questions to confirm whether or not I was eligible for USAA's auto insurance program.
The system first asked me if I was an active duty member of the military or if I had been honorably discharged from the military. I answered no. The system then asked if I was a new recruit, and I again answered no. The system asked me if my spouse had ever served in the military, to which I again answered negatively.
Next, the system asked if either of my parents had ever served in the military, and I again said no. The system asked if I had previously been married to a spouse who had served, and my answer was again no. Finally, the system asked me if I was a resident of New Hampshire or North Carolina, and I again answered no.
At this point, the system told me that I was not eligible to receive insurance through USAA, but it could connect me to a partner who could find a quote for another auto insurance that I was eligible for. Not needing an auto insurance policy, I opted to end the call at that point.
I later called back to ask about membership requirements but was told I needed to specify which program I was discussing. I chose checks and was told I'd need to give personal details to get information. Not willing to provide those, I hung up there.
Overall, I think USAA has put together a detailed automated system that helps weed out anyone who might waste a representative's time before they have a chance to get on the phone with them. The system goes through every possibility that someone might qualify for the USAA insurance program before offering them alternate assistance if they do not qualify.
I would have liked to see a menu selection for whether someone is eligible or not. It could have been a helpful way for someone to quickly find out if they're eligible for the program without having to go through choosing a certain segment of USAA's offerings. As it is, most people who use this number will know they're eligible anyway, so that might not be as important.
I would only use this number if you think you might be eligible; if you know you have no military history, you'll get no use out of it.
USAA Nombor telefon ini berada di kedudukan # 4 daripada 4 kerana 146,520 USAA pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 210-531-8722 adalah untuk menghubungi USAA Roadside Assistance jabatan untuk masalah seperti Coverage Questions, Roadside Assistance, Check on a Claim, Cancel Account, Make a Claim. Sejauh yang kami tahu, USAA mempunyai lokasi pusat panggilan di Arizona dan anda boleh menelefon pada waktu buka mereka Mon-Sun 8am-5pm CST. USAA mempunyai 4 nombor telefon dan 8 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 210-531-8722 dan cara menghubungi atau menghubungi USAA dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil USAA pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 210-531-8722. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila USAA Roadside Assistance ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada USAA Setelah melalui telefon dengan jabatan Roadside Assistance {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 210-531-8722 adalah nombor telefon USAA # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-531-8722 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 8 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan USAA pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 72% skor untuk kemahiran komunikasi mereka dan 61% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.