Before calling this number, you should know that it's meant to be used for insurance claims, problems with shipping labels and damages to mail. It is not meant to be used for general questions or informational assistance.
As such, this number's automated system really doesn't understand certain commands, and you'll have to be careful with what you ask it. When I called, the system initially told me I could get four free COVID tests delivered to my home at no cost if I wanted to place an order. It mentioned that I could also report service issues or learn about service alerts, or I could remain on the line for assistance.
When I chose to remain on the line, I was taken to the technical support area of the system and asked if I was calling about how-to information. I said yes, thinking that would give me a chance to ask my planned question about media mail. However, I was only given the choice of creating a click-and-ship label or filing an insurance claim. Without any real options, I went to the insurance claim menu to see if I could get anything sorted out.
At this point, the system gave me some information on filing a claim and said it could send me a text message with information on filing a claim if I wanted. I agreed and provided my phone number, and the system sent me a message with a working link within a minute. The system then asked if anything else could be done to assist me, and I mentioned that I'd like to speak to someone.
However, the system informed me that all customer service representatives were assisting clients, and I would have to wait more than 30 minutes for the next available employee. With that being the case, I opted not to wait and hung up.
Overall, I thought there were some good things here, but also room for improvement. I did like how the system gave you a warning if you wouldn't be able to get your case solved right away; it seemed like the system was actively discouraging people from wasting time if they could solve things another way. I also liked that the information provided was accurate and useful for filing a claim.
I didn't like how it's impossible to use this number for information if you aren't calling about a claim or damaged mail. I get that the post office is worried more about damaged mail, but even an automated message with information would be quite helpful. As it is, you need to know what you're calling about before you dial.
If I did, I'd use this number with no hesitation. As it is, I'd call if I knew for sure where I needed help; I'd wait or pass if I wasn't certain of what the issue might be.
US Postal Service Nombor telefon ini berada di kedudukan # 4 daripada 6 kerana 379,728 US Postal Service pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-344-7779 adalah untuk menghubungi US Postal Service Technical Support jabatan untuk masalah seperti Track a Package, Missing Package, Change of Address, Problem With a Delivery, Refund a Charge. Sejauh yang kami tahu, US Postal Service mempunyai lokasi pusat panggilan di Michigan or California dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-8:30pm, Sat 8am-6pm EST. US Postal Service mempunyai 6 nombor telefon dan 11 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-344-7779 dan cara menghubungi atau menghubungi US Postal Service dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil US Postal Service pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-344-7779. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila US Postal Service Technical Support ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada US Postal Service Setelah melalui telefon dengan jabatan Technical Support {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-344-7779 adalah nombor telefon US Postal Service # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-275-8777 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 11 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan US Postal Service pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 51% skor untuk kemahiran komunikasi mereka dan 52% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.