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Bagaimana Rasanya Menghubungi US Postal Service Nombor Telefon 800-222-1811

Oleh Adam Goldkamp

Oct 30, 2023

Calling the U.S. Postal Service’s customer service line proved to be a frustrating and ultimately unsuccessful experience in my situation. Although my task was a seemingly simple one — requesting redelivery on an item my local postal employee had been unable to deliver — I was not able to complete it using the customer care phone line. 

The customer care line starts off with several announcements that are unable to be skipped. At the outset of my call, I was provided with information about the delivery of free COVID-19 tests. It was helpful information, undoubtedly, but as it was not the reason for my call, I was anxious to get to the task at hand. 

On the plus side, the Postal Service’s automated system provides you with two different ways to navigate your call. You can use voice commands — speaking information like tracking numbers or answering yes/no questions — or you can try their “visual mode.” When you choose visual mode, the system will send you a text message with a link to a web platform where you can physically enter information like tracking numbers. This is a convenient option, particularly if you find that the system has trouble understanding your voice commands.

The biggest downside of the system is its inflexibility. If you enter information that doesn’t match what the Postal Service has in its system, you can easily get stuck in a cul-de-sac from which there’s no return. 

For instance, I called the customer care center to request the redelivery of a package. I had a tracking slip left by my postal carrier that contained a pre-printed tracking number. After choosing to try the system’s “visual mode,” I was prompted to enter the tracking number. But after typing the number from my tracking slip, I was told it wasn’t valid. Surprised and certain I’d made a typo, I tried again only to get the same result. 

I then opted to change back to the regular voice command system. Perhaps there’s something particularly confusing about the sound of my voice because I had even more difficulty with this part of the call. The system had significant trouble understanding my pronunciation, and using my voice to enter my tracking number took quite a bit of repeating. All of which was for naught, as the tracking information was still nowhere to be found. 

And now, for the worst part — I couldn’t even get connected back to a live representative! Although the customer service line provides the hours of the live customer care center at the outset of the call (8 AM to 8:30 PM Monday through Friday and 8 AM to 6:30 PM Saturday), once you’ve started entering tracking numbers into the automated system, there’s no going back. You’re simply informed that “agents cannot provide assistance without a valid tracking number,” and the system terminates the call. 

It’s hard to recommend such an inflexible system. You might have better luck just using the usps.gov website for your customer service needs. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Nombor Penjejakan US Postal Service 800-222-1811

US Postal Service Nombor telefon ini berada di kedudukan # 2 daripada 6 kerana 379,728 US Postal Service pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-222-1811 adalah untuk menghubungi US Postal Service Tracking jabatan untuk masalah seperti Track a Package, Missing Package, Problem With a Delivery, Change of Address, Refund a Charge. Sejauh yang kami tahu, US Postal Service mempunyai lokasi pusat panggilan di Michigan or California dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-8:30pm, Sat 8am-6pm EST. US Postal Service mempunyai 6 nombor telefon dan 11 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-222-1811 dan cara menghubungi atau menghubungi US Postal Service dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.

Memanggil US Postal Service

Memanggil US Postal Service pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-222-1811. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila US Postal Service Tracking ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada US Postal Service Setelah melalui telefon dengan jabatan Tracking {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.

Menghubungi US Postal Service secara Umum

Walaupun 800-222-1811 adalah nombor telefon US Postal Service # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-275-8777 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 11 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan US Postal Service pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 59% skor untuk kemahiran komunikasi mereka dan 54% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.

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