Upon calling UPS, an automated recording lets customers choose 9 for Spanish or wait on the phone for English. Callers are told their calls may be recorded for training purposes and are also directed to UPS' website to read the company's privacy notice on how personal information is handled. In addition, the automated system asks customers if they'd like to participate in a brief survey after the call has ended. If you choose yes, the survey will be sent via text message.
Once you get through these updates, the automated system doesn't give you a menu of options. Instead, you either need to state your concern or question as specifically as possible. Or you can say the word 'menu' to reach the main menu for options. You can choose from tracking a package, changing a delivery, scheduling a pick-up, reporting a problem or obtaining more shipping options. The automated system also gives you a list of nearby UPS locations.
I wanted to get more information about UPS's on-call pick-up service for packages, which allows a UPS driver to pick up your package at your home or office based on a scheduled day/time. The automated system then directs you to begin completing information related to your pick-up, including how many packages you need to be picked up and the label's tracking number, which I did not have.
Rather than follow these prompts, I decided to chat with a representative to get more details about this service, the labeling and the cost. On the phone, you can say the word 'representative' to connect with a live agent. Customers are told their estimated wait time based on the order of calls, mine being about four minutes.
Once I was connected to a rep, I asked my questions regarding package pick up. The rep was able to give me details, stating that I could schedule a pickup for any day of the week over the phone or online. Prices vary based on how soon I need it picked up: $13 for same-day pick-up and $8 for a future day. In addition, I would need a pre-paid shipment label on my package to be able to schedule the delivery, and I could do this online via UPS's website. UPS will pick up all packages under one schedule request, so you don't have to place multiple requests for more than one package.
I found this information helpful, as the rep was very knowledgeable and directed me to more efficient means of accessing UPS's pick-up services online. She told me I could also check my pick-up status on the website and establish recurring package pick-ups as needed. A good tip she shared: you can give a pre-labeled package to any UPS driver who delivers to your home or business without needing to schedule the service. I appreciate UPS making it easy for customers to receive assistance via phone or the website.
UPS Nombor telefon ini berada di kedudukan # 5 daripada 5 kerana 157,950 UPS pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-782-7892 adalah untuk menghubungi UPS International Customer Service jabatan untuk masalah seperti Lost Package, Track a Package, Change Delivery Address, Missing Delivery, Delivery Issue. Sejauh yang kami tahu, UPS mempunyai lokasi pusat panggilan di Michigan dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. UPS mempunyai 5 nombor telefon dan 15 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-782-7892 dan cara menghubungi atau menghubungi UPS dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil UPS pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-782-7892. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila UPS International Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada UPS Setelah melalui telefon dengan jabatan International Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-782-7892 adalah nombor telefon UPS # 5 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-742-5877 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 15 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan UPS pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 89% skor untuk kemahiran komunikasi mereka dan 60% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.