It's the holiday season, and that means that everyone is offering great deals to get the attention of consumers. I happen to be one of those consumers who loves a great deal, so I decided to talk to T-Mobile to see what they would give me if I let them buy me out of my AT&T plan. I have to admit that when you see the ads, it's very tempting to switch, but I know that usually there are things in the fine print you have to be aware of. Therefore, I figured I'd call and talk to an agent to figure out what would work best for me.
That said, I knew I was probably in for a bit of a wait, and I wasn't wrong. While I was able to get to the hold line quickly, I ended up with some obnoxious hold music for a while. Granted, I'm sure a lot of people are probably looking to switch plans now because they are seeing the same great advertisements and are tempted by the deals. Plus, there are old customers who need help with their service or having issues with their billing.
All of these are valid reasons that may explain why you get stuck, but it still doesn't help when you're listening to the same 20 seconds of a horrendous song. You would think that they would treat new customers just a little bit better to convince them to become a customer.
When I called, a voice assistant stated, "Welcome to T-Mobile, the uncarrier sales line." Then it ran through the standard privacy policy disclaimer about recorded lines before instructing me, "To become a new T-Mobile customer, say new. If you are a current T-Mobile customer, please say my account." I said new, and it told me that it would get me right over to someone who could help. It also mentioned again that the call would be recorded.
I was sent to a wait-line with this poppy, techno song that was very staticky and seemed like it would belong better in the eighties. About every half a minute, the voice assistant would cut in to say please have your number available (which was odd since I already said I was a new customer) and then it would repeat the clip of the song again. This went on for about 15 minutes, and the song clip never changed. The agent eventually answered my questions, but it took forever to get there. If I do go with T-Mobile, it's nice to know to what to expect when it comes to customer service!
T-Mobile Nombor telefon ini berada di kedudukan # 8 daripada 9 kerana 130,326 T-Mobile pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-866-2453 adalah untuk menghubungi T-Mobile Pre-Paid Technical Support jabatan untuk masalah seperti Update Account Info, Dispute a Charge, Payment Arrangement, Account Access, Device Support. Sejauh yang kami tahu, T-Mobile mempunyai lokasi pusat panggilan di New Mexico or Texas or Philippines dan anda boleh menelefon pada waktu buka mereka Mon-Sun 3am-10pm PST. T-Mobile mempunyai 9 nombor telefon dan 15 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-866-2453 dan cara menghubungi atau menghubungi T-Mobile dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil T-Mobile pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-866-2453. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila T-Mobile Pre-Paid Technical Support ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada T-Mobile Setelah melalui telefon dengan jabatan Pre-Paid Technical Support {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-866-2453 adalah nombor telefon T-Mobile # 8 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-937-8997 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 15 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan T-Mobile pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 76% skor untuk kemahiran komunikasi mereka dan 59% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.