Many people have Sears appliances, lawn equipment and other items needing repair. They might call a Sears Home Services customer service number for repair information. Having purchased a treadmill at Sears some years ago, I wanted to know if they could repair it, so I called the 800-469-4663 number for assistance.
An automated voice response system thanked me for calling Sears Home Services. It offered a list of prompts I could use to find the information I needed. I could press a number corresponding to the several options, including repair, parts and parts orders, home warranties, Sears.com and Kmart.com orders, delivery and installation.
There was also an option for “all other inquiries,” which I selected. The system asked that I give it a moment to pull up the information related to that category. Then it told me to choose from options that included scheduling a new repair, “clean and maintain” service, lawn tractor or snow blower tune-up and item not functioning and needing repair. I selected the last option.
Next, the system recited a menu that listed the types of products needing repair, including major home appliances, lawn and garden products, water heaters, small appliances and fitness equipment. I selected fitness equipment.
Another menu offered a list of fitness equipment I could select for repair, including treadmills. Once I chose treadmills, the system told me to provide my five-digit ZIP Code. Then, it informed me about a survey after the call. It also offered an opportunity to save $150 on repairs with a Sears home warranty.
The automated voice said the company may monitor the call to ensure quality service. Then I listened to music for a few seconds before hearing about applying for a rewards membership and MasterCard. Next, a customer service representative greeted me, letting me know I had reached Sears Home Services.
The representative asked me if I had ever had anything repaired by Sears and asked for my name and address to set up the repair. I explained that I was not ready to commit; I just wanted to know how much the repair would cost. She asked about my treadmill brand and my ZIP Code. Then she asked me to wait a moment while she checked. When she returned to the call, she told me they did not service my brand.
During this call, I endured several menus before finally speaking to an associate about treadmill repair. With all the prompts, this call took over seven minutes and the answer I got was they did not repair my treadmill brand. I was disappointed with the lengthy menus.
At the beginning of the call, I wish the automated system had offered an option to say (verbally) why I was calling because I think that would have saved time. On the positive side, I appreciated speaking with a friendly and engaging customer service associate who seemed willing to assist me.
Sears Nombor telefon ini berada di kedudukan # 2 daripada 6 kerana 70,770 Sears pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-469-4663 adalah untuk menghubungi Sears Repairs jabatan untuk masalah seperti Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment. Sejauh yang kami tahu, Sears mempunyai lokasi pusat panggilan di Arizona or Washington dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-8pm EST. Sears mempunyai 6 nombor telefon dan 10 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-469-4663 dan cara menghubungi atau menghubungi Sears dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Sears pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-469-4663. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Sears Repairs ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Sears Setelah melalui telefon dengan jabatan Repairs {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-469-4663 adalah nombor telefon Sears # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-659-5917 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 10 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Sears pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 67% skor untuk kemahiran komunikasi mereka dan 64% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.