When you call Optimum's customer service, an automated message instructs you to enter your ten-digit Optimum telephone number, although the beginning of the recording is slightly clipped. If you don't enter your phone number, the automated voice message will repeat for two cycles (which aren't clipped, as the first one is) before instructing you to call 611 from your Optimum phone line to speak to a representative. After issuing this instruction, the call automatically terminates.
Through this phone number, callers aren't able to reach a representative unless they have an Optimum phone number to enter. This, of course, limits accessibility. A person may reach out to Optimum's customer service for a multitude of reasons: general information, questions or concerns about services, questions or concerns about an account and more.
Additionally, because callers are unable to speak their phone number and must manually enter it, accessibility is further limited. Callers may have limited vision, or conditions restricting their ability to use the keypad. There are also likely callers who need swift assistance, which the automated system doesn't exactly facilitate. There is also no option for any other languages, such as Spanish.
This specific phone number is the company's international customer service line. Optimum has numerous customer service phone numbers, some busier than others; the international customer service line is one of the less busy ones.
When you call and enter a ten-digit Optimum phone number, the average wait time is approximately thirteen minutes. Calling around noon, my wait time was fourteen minutes. Thankfully, after waiting in the queue, a person answers the phone—a human, not an additional automated system.
The person I spoke to was cordial and professional, but not overly so; they were still friendly and personable. I called about a service outage, and my questions were answered quickly. Typically, people will call customer support for service outages, technical support, questions about or to dispute a charge, make changes to an account or delete an account.
They seemed to be a bit busier than usual around noon, the time I called, so perhaps calling earlier in the day would result in a shorter wait time.
If you're unable to reach a representative or don't have an Optimum phone number to enter, you can call a different customer service line: 833-926-3027. This number is mainly for new customers, but prospective customers or callers with general questions should be able to receive assistance as well. If you're having trouble with that number as well, you can head to the company's website where there is a wealth of information, including a "Contact Us" link and a "Help" feature.
The "Contact Us" feature leads you to send them a direct message on X (formerly Twitter). The "Help" feature, located at the bottom right of the homepage, has a chat feature! It starts out automated to siphon your concern, and then, if the automated system is unable to be of assistance, you are connected to a representative.
I wish reaching a representative was a bit easier for those without an Optimum phone number, although the website is certainly helpful, as was the representative I spoke to.
Optimum Nombor telefon ini berada di kedudukan # 8 daripada 8 kerana 185,034 Optimum pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 917-529-5500 adalah untuk menghubungi Optimum International Customer Service jabatan untuk masalah seperti Change Plan, Cancel Account, Service Outage, Dispute a Charge, Technical Support. Sejauh yang kami tahu, Optimum mempunyai lokasi pusat panggilan di Connecticut or New Jersey or New York dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Optimum mempunyai 8 nombor telefon dan 11 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 917-529-5500 dan cara menghubungi atau menghubungi Optimum dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Optimum pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 917-529-5500. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Optimum International Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Optimum Setelah melalui telefon dengan jabatan International Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 917-529-5500 adalah nombor telefon Optimum # 8 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 888-276-5255 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 11 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Optimum pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 31% skor untuk kemahiran komunikasi mereka dan 82% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.