Optimum Nombor Telefon Perkhidmatan Pelanggan Mudah Alih

Bagaimana Rasanya Menghubungi Optimum Nombor Telefon 800-877-8849

Oleh Christian Allen

Dec 20, 2023

When calling Optimum for a customer service issue, an automated recording greets you with the option to press 9 for Spanish followed by instructions to enter your Optimum account number or say "become a customer." Since I don't currently have Optimum as my internet service provider, I chose "become a customer," and the automated system continued with a more questions.

I was asked whether I needed an internet service for home or business, then I needed to enter in my ZIP code to determine service availability. However, my ZIP code revealed that Optimum doesn't provide service in my area, so the automated system transferred me to the company's partner, SmartMove, to help locate a provider. The automated recording also advised visiting SmartMove's website for more information on providers. 

The call was placed on hold, and in a few minutes it was answered by another automated system requiring me to enter in my ZIP code to locate a provider. After a quick search, the system stated that internet providers for my area included Xfinity. I was given the option to be transferred to a representative who could discuss internet options or to receive a text message with a provider's website to consider offers. I chose to be connected with a representative and waited a few more minutes.

A brief hold led me to another automated system powered by Xfinity and again I needed to enter in my ZIP code. This determines if you have an account already. If not, you're told to say the words "new customer." Since I don't have an account with Xfinity either, I said "new customer," and waited to be connected. More hold time finally connected me to a customer service rep who asked how he could help me. 

Now that I'd been on the phone for at least 10 minutes and transferred several times, I told the rep I'd initially contacted Optimum to get estimates on new internet service, but had been transferred to Xfinity. He apologized for the jumping around and explained that Optimum is only offered in regional areas so Xfinity is often next in line for customers seeking cable or fiber-based internet options. He also explained that Xfinity will work with new customers to get rates similar to Optimum's if there was a plan they had been considering.

Since I didn't get internet pricing quotes from Optimum, I told the rep I was interested in economical offers for home internet. He directed me to Xfinity's website where I could view the current package deals along bundles for TV and mobile service. By this time I was ready to be off the phone and thanked him for his time, saying I'd browse the website for what I needed. He also shared that most internet providers allow you to check online first to see if they offer service in your area before calling. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Nombor Perkhidmatan Pelanggan Mudah Alih 800-877-8849 Optimum.

Optimum Nombor telefon ini berada di kedudukan # 4 daripada 7 kerana 185,034 Optimum pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-877-8849 adalah untuk menghubungi Optimum Mobile Customer Service jabatan untuk masalah seperti Change Plan, Technical Support, Dispute a Charge, Service Outage, Cancel Account. Sejauh yang kami tahu, Optimum mempunyai lokasi pusat panggilan di Connecticut or New Jersey or New York dan anda boleh menelefon pada waktu buka mereka Mon-Fri 8am-8pm, Sat-Sun 8am-6pm EST. Optimum mempunyai 7 nombor telefon dan 10 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-877-8849 dan cara menghubungi atau menghubungi Optimum dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.

Memanggil Optimum

Memanggil Optimum pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-877-8849. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Optimum Mobile Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Optimum Setelah melalui telefon dengan jabatan Mobile Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.

Menghubungi Optimum secara Umum

Walaupun 800-877-8849 adalah nombor telefon Optimum # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 888-276-5255 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 10 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Optimum pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 40% skor untuk kemahiran komunikasi mereka dan 62% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.

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