If I had to describe LG Electronics customer service in one word, it would be "uneven." It takes an incredibly long time to get to an actual customer service representative. Most of this problem is caused by virtual assistants that just aren't there yet technology-wise, and should probably be removed from the process entirely. However, once you finally get to a service rep, they answer within seconds. There is virtually no hold time at all.
When you first call, you are greeted with: "Life's Good. Welcome to LG Electronics." The caller is then warned that the phone call might be monitored and recorded. After that, it goes straight into a directory tree prompting the caller to respond to these prompts: "If you are calling to inquire about an order from LG.com or the LG app store, say 'order.' If you are calling to order parts, say 'parts.' For customer service, say 'customer service.' "
I chose "customer service," and then it asked me: "What type of product are you calling about? You can say something like a refrigerator, television, or mobile phone." I said "television," and after verifying the choice, it transferred to me a different line.
At this point I was greeted by a recorded message that said: "Thank you for calling LG customer support. We understand that long wait times can be frustrating. To help you get the assistance you need, we have a chatbot that can help you get help. To receive a link to the chatbot say 'yes.' "
I didn't want the chatbot and didn't speak, but that just prompted the assistant to say it didn't understand me. It repeated the message, so this time I took a guess and said "no," which got me to the next part of the call.
At this point, I got a new virtual assistant to deal with who introduced himself as Clark and then explained: "I am LG's virtual assistant, and I am here to help you get the best customer support." Clark then gave me some examples of what I could ask the assistant and I said: "TV warranty." I wanted to talk about my coverage and whether it would cover the crack in my screen.
Clark then said: "For clarification, are you calling about the manufacturer warranty, S warranty, warranty repair, or extended repair?" I really didn't know, so I blindly chose warranty repair and then he asked me to repeat or add more detail. This time I just said: "customer service." That led to him saying "hold on" and then offering to send me a text link to send them some information.
I declined this option and was sent straight to a hold line, where a customer representative picked up right away. Thankfully, he was somewhat helpful, despite a persistent static buzz on the line that we had to work through after attempts to fix it failed. This at least demonstrated that the phone number can deliver some degree of actual customer service, despite its frustrations.
LG Electronics Nombor telefon ini berada di kedudukan # 2 daripada 2 kerana 19,098 LG Electronics pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-793-8896 adalah untuk menghubungi LG Electronics Mobile Device Technical Support jabatan untuk masalah seperti Where to buy, Complaint, Technical support, Repairs, Returns. Sejauh yang kami tahu, LG Electronics mempunyai lokasi pusat panggilan di India or Philippines dan anda boleh menelefon pada waktu buka mereka Mon-Sun 6am-12am CST. LG Electronics mempunyai 2 nombor telefon dan 7 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-793-8896 dan cara menghubungi atau menghubungi LG Electronics dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil LG Electronics pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-793-8896. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila LG Electronics Mobile Device Technical Support ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada LG Electronics Setelah melalui telefon dengan jabatan Mobile Device Technical Support {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-793-8896 adalah nombor telefon LG Electronics # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-243-0000 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 7 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan LG Electronics pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 58% skor untuk kemahiran komunikasi mereka dan 71% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.