Upon calling this number, I was connected with a recording that thanked me for contacting Comcast for Business. I was notified that my call could be recorded or monitored and that I could learn more about the company's privacy policy online. The recording then asked me to say, in a few words, what type of help I needed.
When I asked how to become a customer, the voice recognition system easily recognized my request. However, the voice-activated menu wasn't very intuitive or logically laid out.
I was then asked to enter or say the ZIP Code in which I have or want Comcast service. When I entered my ZIP Code as requested, the recording told me it could not find my account; this was somewhat confusing as it never asked for an account number. After that, however, it asked me to enter these details. Entering my phone number gave me a confirmation that no account existed for me. I was then asked if I wanted to become a customer.
When I said yes, I was notified that service was not available in the area I selected. Then, I was asked if I would like to connect with an agent anyway. I selected yes and waited about 10 minutes to be connected with a representative. I did call in the evening, outside of traditional business hours — you may have to wait longer if you're calling during peak hours.
When the agent answered, they sounded pleasant. I asked them several questions about the areas in which Comcast provides business service and how to get it installed. I had to clarify my question when the agent simply said that no service was available for my ZIP Code. For this reason, I think their answers may have been scripted.
The representative took a few seconds to pull up the information I requested and provided some nearby areas where I could get Comcast business service. They also gave me details about the type of equipment available and the time it would take to schedule a service call. When I asked about the average time it takes to get technician service for hardware issues, the agent responded that this varied depending on the number of technicians and service requests in my area. The representative was knowledgeable about the costs associated with service and installation but did not offer me any type of promotion.
The person I spoke to had a thick accent and was a little difficult to understand, but eventually answered all my questions to my satisfaction. Overall, between the menu and the agent I spoke to, my experience with Comcast's business customer service was a little frustrating at times.
Comcast Nombor telefon ini berada di kedudukan # 4 daripada 8 kerana 331,158 Comcast pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-391-3000 adalah untuk menghubungi Comcast Business Accounts jabatan untuk masalah seperti Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service. Sejauh yang kami tahu, Comcast mempunyai lokasi pusat panggilan di South Carolina or Pennsylvania or Colorado or New Hampshire dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Comcast mempunyai 8 nombor telefon dan 12 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-391-3000 dan cara menghubungi atau menghubungi Comcast dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Comcast pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-391-3000. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Comcast Business Accounts ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Comcast Setelah melalui telefon dengan jabatan Business Accounts {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-391-3000 adalah nombor telefon Comcast # 4 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-266-2278 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 12 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Comcast pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 42% skor untuk kemahiran komunikasi mereka dan 31% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.