When calling Apple's customer service, I was greeted with a message letting me know that my call would be recorded for training purposes. The recording also stated that this automated system could handle complete sentences, and I should explain how I needed help. Without any specific prompts or options, I said the words 'iPod' as I was interested in potentially purchasing an iPod Touch.
The automated system asked more questions related to my request, such as whether I was interested in making a purchase, seeking tech support or checking on the status of an order. I spoke the word 'purchase' and was asked additional questions regarding whether my device would be for personal use, business use or for educational purposes. I said personal use and was told to wait for the next available representative.
However, before I was connected, the system asked if I would prefer to receive a text message with a link to browse devices available for purchase. This would then end the call, and I could access any details online. However, I rejected that option and remained on hold. Within a minute, I was connected with a customer service rep named Nancy, who asked how she could help me today. I shared my desire to potentially purchase an iPod Touch for one of my teens and she shared the bad news that Apple doesn't make or sell new iPods anymore. Due to low sales and more customers relying on smartphones, Apple discontinued iPod production a couple of years ago.
However, she shared that Apple does sell some refurbished iPods as an alternative option and that I could also check with certified Apple retailers for refurbished devices. She recommended that I visit Apple's website to click on the hyperlink for 'Certified Refurbished,' which would lead me to reputable sellers and quality pre-owned devices. Even a refurbished iPod would be eligible for an Apple warranty as well as Apple Care, which would help provide replacement or repair coverage for damaged devices.
While not many iPods are currently available, the rep recommended a smaller iPad, even a refurbished one, that could work well for a teen starting with an Apple device. Some older versions of iPads are inexpensive and great for kids, she added. The rep cautioned me to be sure that any refurbished device I consider purchasing has the previous Apple ID and Cloud information removed, so personal information cannot be shared or stored. The call ended after the rep advised me to browse online for the devices or visit a local Apple store.
Based on some of the questions I was asked, it seems most people call Apple for tech support, device purchases and account assistance. Apple easily has one of the best customer service teams regarding access, knowledge and efficiency for customers who need immediate assistance. The rep went above and beyond my request by making helpful suggestions without being impatient or persistent.
Apple Nombor telefon ini berada di kedudukan # 2 daripada 7 kerana 156,552 Apple pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-692-7753 adalah untuk menghubungi Apple International Customer Service jabatan untuk masalah seperti Warranty and Repairs, Refunds and Returns, Account Access, Device Support, Dispute a Charge. Sejauh yang kami tahu, Apple mempunyai lokasi pusat panggilan di Georgia or Ohio or Michigan dan anda boleh menelefon pada waktu buka mereka Mon-Sun: 4am-10pm PST. Apple mempunyai 7 nombor telefon dan 14 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-692-7753 dan cara menghubungi atau menghubungi Apple dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Apple pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-692-7753. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Apple International Customer Service ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Apple Setelah melalui telefon dengan jabatan International Customer Service {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-692-7753 adalah nombor telefon Apple # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-275-2273 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 14 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Apple pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 55% skor untuk kemahiran komunikasi mereka dan 66% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.