When you call Amtrak Guest Rewards, you're prompted to enter your 10-digit Amtrak rewards number for efficient access to your account. The program tracks reward points for every ride upon any Amtrak rail line, and those points can be used toward additional travel, rental cars, hotel stays and other amenities. Customers most often call to redeem points, check their point balance or dispute point discrepancies. The automated menu was fairly simple and helpful, especially the option to directly ask for a representative for needs not listed.
If you don't have a membership account, you can enroll in the guest rewards program by choosing that option from the list and speaking immediately with a customer representative. In addition, you can set up an account prior to calling by accessing the enrollment page online. Enrollment is free; you only need to sign up using your name, email address and a new password.
There is a high call volume at certain times of the day, including in the evening hours. I spent about 10 minutes waiting on hold to speak with a guest representative. While waiting, the automated system directed me to the website for access to a variety of topics as well as an online option for conversing with a virtual assistant. I found this a good resource when in a time crunch and cannot stay on the phone any longer.
Since I had recently enrolled in the program, I had no points to redeem or verify. However, the customer service representative was very helpful in explaining how I could begin to earn points. For every dollar spent on Amtrak travel, members earn 2 points and can receive additional bonuses based upon booking in business or first class. Amtrak also offers a Guest Rewards credit card that earns points toward travel, dining and retail.
The representative also explained to me that Amtrak guest rewards members can share their points with family and friends in increments of 1,000 points up to 100,000 points per account during one calendar year. This information was helpful to know if a relative or close friend could benefit from the points in a time of need. I was glad to discover I can also purchase points to gift to others or just for myself.
Overall, the call was successful, and the agent was helpful. However, the wait time was extensive for the information gathered. I found that these simple tasks could be handled more efficiently on Amtrak's website, where personal account details are updated frequently. What I also prefer about accessing the online account is the ability to book trips, check train schedules and keep an eye out for deals. Those tasks are not difficult to do over the phone but take up much more time.
Amtrak Nombor telefon ini berada di kedudukan # 2 daripada 2 kerana 137,892 Amtrak pelanggan mencuba alat dan maklumat kami dan memberi kami maklum balas setelah mereka menghubungi. Sebab pelanggan menghubungi 800-307-5000 adalah untuk menghubungi Amtrak Membership Rewards jabatan untuk masalah seperti Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip. Sejauh yang kami tahu, Amtrak mempunyai lokasi pusat panggilan di Pennsylvania dan anda boleh menelefon pada waktu buka mereka 24 hours, 7 days. Amtrak mempunyai 2 nombor telefon dan 5 cara berbeza untuk mendapatkan bantuan pelanggan. Kami telah mengumpulkan maklumat mengenai 800-307-5000 dan cara menghubungi atau menghubungi Amtrak dengan bantuan pelanggan seperti anda. Tolong bantu kami untuk terus mengembangkan dan meningkatkan maklumat dan alat ini dengan berkongsi dengan orang yang anda kenal yang mungkin menganggapnya berguna.
Memanggil Amtrak pada nombor ini semestinya cukup mudah. Yang penting juga ialah apa yang anda lakukan sebaik sahaja menelefon atau pilihan nombor telefon anda yang lain. Sayangnya, alat panggilan balik kami tidak tersedia untuk 800-307-5000. Untuk syarikat yang kami sokong, kami meminta anda, tekan butang kanan untuk melihat menu telefon, tunggu terus, dan hubungi anda semula apabila Amtrak Membership Rewards ejen boleh bercakap. Ini tidak tersedia di sini, tetapi awasi masalah ini apabila timbulnya masalah perkhidmatan pelanggan dengan syarikat selain daripada Amtrak Setelah melalui telefon dengan jabatan Membership Rewards {6}, anda mungkin perlu memberi mereka maklumat yang mengenal pasti anda sebagai pelanggan, seperti nama penuh anda (atau nama di akaun), alamat e-mel, nombor telefon, atau nombor akaun. Biasanya bermanfaat untuk mengumpulkan maklumat ini sebelum anda menghubungi.
Walaupun 800-307-5000 adalah nombor telefon Amtrak # 2 paling popular, itu bukan satu-satunya cara untuk mendapatkan khidmat pelanggan khidmat pelanggan mereka. Anda sudah mengetahui dari membaca di atas bahawa 800-872-7245 adalah nombor telefon pelanggan terbaik mereka secara keseluruhan, dan kami telah mengumpulkan perbandingan 5 cara mereka untuk menghubungi sokongan untuk anda perhatikan juga. Satu perkara yang perlu diingat semasa anda berusaha untuk mendapatkan Amtrak pertolongan dengan menghubungi mereka, adalah bahawa pelanggan lain memberikan sokongan pelanggan mereka pada angka ini 84% skor untuk kemahiran komunikasi mereka dan 87% skor untuk bantuan keseluruhan mereka menerima. Itu mungkin menunjukkan kebolehan mereka untuk membantu menyelesaikan masalah anda secara keseluruhan, tidak kira sama ada anda menghubungi nombor ini atau tidak.