This morning I had an issue with my vouchers. For some reason the app selected a vouche...

GetHuman7842549's Masalah aduan dengan Waitrose dari September 2022

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The issue in GetHuman7842549's own words
This morning I had an issue with my vouchers. For some reason the app selected a voucher I didn’t want to use. A member of staff suggested I speak to the person on checkout to see if it could be rectified. They called over supervisor*customer services. The woman was extremely off hand to the point of being rude. She told me “you picked that voucher”. When I explained I hadn’t (I use them weekly and I’m familiar with the process) she reiterated “you picked that voucher”. I have had reason to complain about this member of staff previously and I cannot understand how she is still in this post as I have overheard her being rude to other customers and staff in the past. I have shopped at this South Woodford branch since it opened. The staff are so friendly and polite and professional and during the lockdown period were nothing short of amazing. A member of staff referred to her as “Yasmin” although I do not know her full name. **Kind regards**Liz Walsh

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Waitrose

Isu aduan
Reported by GetHuman7842549
Sep 28, 2022 - 2 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 9 pelanggan
Isu serupa dengan 616 yang lain
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Timeline

GetHuman7842549 mula menyelesaikan masalah ini
Sep 28 11:43tengahari