This morning I had an issue with my vouchers. For some reason the app selected a vouche...
GetHuman7842549's Masalah aduan dengan Waitrose dari September 2022
Bantu masalah Waitrose saya
First: share to improve GetHuman7842549's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7842549 may need:
Nombor pesanan, Alamat penagihan, dan alamat E-mel pada akaun (jika berkenaan)
Top Tip from another customer
Cara terbaik untuk mengemukakan aduan sebenarnya adalah mengemukakan masalah atau aduan tersebut kepada Better Business Bureau. Anda juga boleh menyerahkan masalah ini kepada Pengurus tempatan.
The issue in GetHuman7842549's own words
This morning I had an issue with my vouchers. For some reason the app selected a voucher I didn’t want to use. A member of staff suggested I speak to the person on checkout to see if it could be rectified. They called over supervisor*customer services. The woman was extremely off hand to the point of being rude. She told me “you picked that voucher”. When I explained I hadn’t (I use them weekly and I’m familiar with the process) she reiterated “you picked that voucher”. I have had reason to complain about this member of staff previously and I cannot understand how she is still in this post as I have overheard her being rude to other customers and staff in the past. I have shopped at this South Woodford branch since it opened. The staff are so friendly and polite and professional and during the lockdown period were nothing short of amazing. A member of staff referred to her as “Yasmin” although I do not know her full name. **Kind regards**Liz Walsh
GetHuman7842549 did not yet indicate what Waitrose should do to make this right.
I have an issue with Waitrose too
How GetHuman7842549 fixed the problem
We are waiting for GetHuman7842549 to fix the problem and share the solution with the rest of us customers.
Please help with my Waitrose issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.