I am a weekly customer of Waitrose... In Sunningdale and Bagshot Surrey in the shop an...

GetHuman7835834's Masalah aduan dengan Waitrose dari September 2022

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Nombor pesanan, Alamat penagihan, dan alamat E-mel pada akaun (jika berkenaan)
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The issue in GetHuman7835834's own words
I am a weekly customer of Waitrose... In Sunningdale and Bagshot Surrey in the shop and online since ****.My daughter is very ill with covid in Norwich. I live in Windleham Surrey. So I cannot go to help her with food deliveries. I sent her a Waitrose order including her birthday cake for today and fresh soups and quiche which is something she can eat. As you can see for those items which were the major ones for her health, you say they could not be sent. Was there no alternative that could be put it? I am very disappointed and wonder if a special order with those could be made in the next few days to her address. I cannot send these in the post. *Order ***********:*Unavailable Items*Sorry, we were unable to supply the following item(s) or substitute them (if requested). You have not been charged for these items.*Ordered*Unavailable**Strepsils Sore Throat & Cough (**s)******Waitrose Chicken, Butternut & Sage Risotto Soup (***g)******Waitrose Chicken & Vegetable Broth (***g)******Waitrose Mediterranean Style Vegetable Quiche (***g)******Waitrose Broccoli, Spinach & Ricotta Quiche (***g)*****Your Order*Qty*Price*Qty*Price*Prepared Meals**Ribena Light Blackcurrant (***ml) ****£*.***Household & Petcare**Waitrose ultra balm white tissues (** sheets) ****£*.***Fruit & Vegetables**Fennel (per kg) - United Kingdom*See*label*£*.***Fruit & Vegetables**Waitrose Deliciously Sweet Nectarines (minimum *)***£*.***Store Cupboard**Robinsons no added sugar fruit & barley orange (*litre) *** x*£*.***£*.***Robinson * For £*.****-£*.***Store Cupboard**Rick Stein savoury oat biscuit with sea salt (***g)** x*£*.***£*.***Store Cupboard**Tropicana Smooth No Bits Orange Juice (***ml) ****£*.***Fish, Meat & Poultry**Waitrose Mild Scottish Oak Smoked Salmon (***g)***£*.***Bakery & Patisserie**Fiona Cairns Golden Sponge Happy Birthday Cake (each)***£**.***Personal & Babycare**Lano Rose Hand Cream Intense (**ml) ****£*.***Order Summary*Number of Items:****Subtotal:*£**.***Your savings*Offers:*-£*.***-£*.***Delivery:*£*.***Total:*£**.***Payment Details*Card:*Visa credit*Last * digits:******Help & FAQs**The total cost of your grocery order may differ from the estimated total at the time of ordering if you have purchased weighed items or if items are unavailable or are substituted for alternatives, or if your order is subject to Minimum Unit Pricing (MUP) or other local alcohol promotion restrictions applicable in Scotland, Wales or Jersey. Any promotional codes used may also be affected. You will have the opportunity to reject products at point of delivery should you choose not to purchase at the new price.** These items are from our fresh service counters and may be affected by traces of allergens from other products. If you are affected by a food allergy or intolerance, we suggest you select from our prepacked ranges, the packaging of which detail allergen information.** Applies to fixed weight lines only.** Item includes VAT.*Visit waitrose.com for Terms and Conditions*Waitrose Ltd. Registered in England *****, Registered Office, *** Victoria Street, London SW*E *NN.*VAT number *********.************************************************************************This email is confidential and may contain copyright material of the John Lewis Partnership. *If you are not the intended recipient, please notify us immediately and delete all copies of this message. *(Please note that it is your responsibility to scan this message for viruses). Email to and from the*John Lewis Partnership is automatically monitored for operational and lawful business reasons.*************************************************************************John Lewis plc*Registered in England *******Registered office *** Victoria Street London SW*E *NN**Websites: https:**www.johnlewis.com*http:**www.waitrose.com*https:**www.johnlewisfinance.com*http:**www.johnlewispartnership.co.uk************************************************************************

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Isu aduan
Reported by GetHuman7835834
Sep 25, 2022 - 2 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 5 pelanggan
Isu serupa dengan 175 yang lain
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GetHuman7835834 mula menyelesaikan masalah ini
Sep 25 7:42malam