Treated myself to a Waitrose shop (£***) - couldn’t do it too regularly but expected a...

GetHuman7830447's Masalah aduan dengan Waitrose dari September 2022

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Nombor pesanan, Alamat penagihan, dan alamat E-mel pada akaun (jika berkenaan)
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The issue in GetHuman7830447's own words
Treated myself to a Waitrose shop (£***) - couldn’t do it too regularly but expected a superior level of service. Also had a voucher to offset the higher prices. Service wasn’t great - plenty of staff standing around but no offer of help. Also difficult as all the shopping wouldn’t fit in the conveyor belt so I was running from end to end both packing and putting the remaining shopping on the conveyor. I am ** and suffer with arthritis in my hands but as I don’t complain usually I am left to it. The only saving grace was a very nice young man in the car park (staff) who helped me to pack the car. I don’t always check bills but in this occasion when I did I noticed that I had been charged for * x Tropicana but only bought *. Also I bought cheese scones at a reduced price but was charged for them at full price and then the reduced price as well. The first price was not refunded. So all in all, I was overcharged by £*.**. Whilst I appreciate the voucher helped to offset this, it would appear that you give with one hand and take with the offer. I really would expect more friendly and efficient service and am disappointed with Waitrose. FYI - I shopped at Northwich at **** ref ************* *** *** **** ******

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Waitrose

Isu aduan
Reported by GetHuman7830447
Sep 23, 2022 - 2 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 3 pelanggan
Isu serupa dengan 175 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman7830447 mula menyelesaikan masalah ini
Sep 23 12:33tengahari