On one TV the Installer Tool is frozen on the screen. I can navigate the different cat...

GetHuman-tjcourt's Masalah Sokongan Teknikal dan Perkhidmatan dengan WOW! dari Januari 2022

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The issue in GetHuman-tjcourt's own words
On one TV the Installer Tool is frozen on the screen. I can navigate the different categories on that screen, but can NOT exit that screen. ALL other tvs are working correctly. **The message on screen from WOW is “to set up this Media Player device please contact your Cable Operator.” Media Player ID: ***DCE*****D**Everything has been unplugged and started again, but no luck.

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WOW!

Isu Sokongan Teknikal dan Perkhidmatan
Reported by GetHuman-tjcourt
Jan 14, 2022 - 4 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 15 pelanggan
Isu serupa dengan 489 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman-tjcourt mula menyelesaikan masalah ini
Jan 14 9:22malam
GetHuman-tjcourt menunjukkan bahawa masalahnya belum selesai.
Jan 15 2:20pagi