We bought our property from an owner who had previously listed it on VRBO. We had a pro...

GetHuman6357191's masalah perkhidmatan pelanggan dengan VRBO dari Julai 2021

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The issue in GetHuman6357191's own words
We bought our property from an owner who had previously listed it on VRBO. We had a process in place for our new listing opening and his old one closing, and we had agreed on a process for handling his bookings: we offered the guests two weeks to decide whether or not they would like to rebook with us (**% increase in cost due to improvements and new operating expenses), and quite a few rebooked. Since then, the prior owner has sent through several other bookings that were previously unmentioned. This has resulted in challenging guest conversations with frustrated people. Just this last week, he forwarded a booking for our property (made on his supposedly inactive account) that was for a week we have booked. This person has paid the previous owner - now past the cancellation window, and is quite frustrated. **We have informed the other party to immediately cancel all his remaining bookings and ask them to rebook with us, if they intend to stay there because it is essentially fraudulent that he holds uncancelled bookings for the property. Is there any support you could provide us in canceling his bookings or otherwise addressing this problem?**Thank you!

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Isu perkhidmatan pelanggan
Reported by GetHuman6357191
Jul 20, 2021 - 6 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 7 pelanggan
Isu serupa dengan 1720 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman6357191 mula menyelesaikan masalah ini
Jul 20, 2021 1:22pagi