Uber Customer Service Issues

Hello, my name is Shashikant, and I have been an Uber customer for a long time. In September, I took an Uber from my home in Lotus Boulevard, Sector [redacted], Noida to the NBCC office in Noida Sector 76. When I tried to book a return cab from NBCC office, the driver waited at the wrong location under Sector 76 Metro Station instead of the pick-up point. Despite my attempts to redirect him, he canceled the ride, and Uber charged me a fine. I believe this fine is unfair since the driver never arrived at the designated pick-up point. I have since switched to Ola cabs due to this experience. I kindly ask for the cancellation of the unjustified fine that was imposed on me.

Could someone please review my recent trip? Initially, the driver was not at the designated pickup spot despite my punctuality. I believe I should not be billed for any waiting time since I was on time. Additionally, I paid the full fare displayed at the time of booking directly to the driver. I am unsure why I am being asked to pay outstanding charges for my last ride when I intended to book another cab. This situation seems unjust as the driver may not have informed about the payment made. Kindly investigate this issue and address it accordingly. Thank you.

I had a frustrating experience at Tampa FL airport today. It took nearly an hour to get your app to work, even though I've used it multiple times before. Initially, it kept saying my payment was invalid when I tried to use a different credit card. Eventually, the app accepted my original card. However, I was surprised to see that I was charged an additional $24.99 and labeled as a Rewards Blue member on my receipt, a membership I did not request. Could you please refund the extra charge and provide me with a new receipt without the membership? Thank you, Lois Andrade.

Hello Team, I am a regular Uber user named Swati. I need to bring to your attention a fraud incident I experienced with an Uber Rider (Uber Bike) during my ride from Sunbeam, Hinjewadi Phase 2 to Zenone Society, Wakad today. I booked a ride today, November 10, [redacted], at 4 pm from Sunbeam, Hinjewadi Phase 2. The person assigned to me was Alises Anthony Joseph (Contact #[redacted]). Although the waiting time was initially 13 minutes, the rider claimed to be stuck in traffic. Later, he mentioned his bike broke down and requested money for repairs, which I transferred to him. Suddenly, my ride and rider were changed, leaving me confused. The new rider, Raghvendra, was unaware of the situation. Believing in Uber's reliability, I urge you to investigate this matter and take appropriate action against the initial rider. I attached my ride details and a PhonePe receipt for your reference. I trust in Uber's services and hope for a positive resolution. Thank you, Swati Shukla.

On October 12th, a charge of $32.72 appeared on my credit card statement from "Uber eats help.uber.com ca". I have no previous history with Uber as I do not use a smartphone for such services. Recently, my credit card company alerted me to four more unauthorized charges on November 7th totaling $[redacted].84. I have disputed these charges and have requested a new card from my credit card company. I am in need of documentation to present to the police confirming these transactions. My name is Barbara S. and I am using my granddaughter's phone to communicate as I do not have email access. Please contact me via email or phone, [redacted], to assist further.

On September 26, I ordered from Uber Eats, but my order was incomplete. I asked for a refund, but Uber declined. I contacted my payment provider, and they promptly refunded the amount. I believed the issue was settled. However, Uber claimed I still owed them and proceeded to close my account. PayPal has confirmed I am not in debt. Despite my repeated requests, Uber has chosen to maintain the charge. I am seeking Uber's assistance in removing the charge, as I have already received a refund for the amount in question.

I am owed $78 by Uber. Every week, the Uber app indicates that I will be paid the following week, but when that week arrives, the payment date is pushed back again. This cycle has been ongoing for months now. I have decided to work solely for Lyft until I receive payment for the services I provided. The message displayed on my Uber account states: "Cashout functionality isn't currently available for your account. You'll receive your earnings in your next regularly scheduled direct deposit."

Subject: Complaint Regarding Uber Eats Driver Incident Dear Support Team, I am writing to report an incident involving an Uber Eats driver that occurred with an order for Gabi G, order number [redacted], this evening. The Uber Eats driver assigned to collect the order engaged in unacceptable behavior. Instead of delivering the order, the driver collected it from the restaurant and then fraudulently cancelled the delivery, keeping the order for themselves. The driver selected the 'unable to deliver' option in the Uber Eats Driver app. As a result, another driver was assigned to deliver the order, not aware that the original driver had taken the food. I am seeking assistance in identifying the first driver assigned to order number [redacted] so appropriate action can be taken. This is an ongoing issue that has impacted our business and customers, and we need to address it to prevent future occurrences. Thank you for your attention to this matter. Sincerely, [Initials]

Dear Sir or Madam, I recently had a concerning experience with an Uber ride in Berlin, Germany. I had booked a ride for $25, but unexpectedly ended up paying $[redacted] due to the driver adding two unnecessary stops that were very close to each other and on the direct route. Additionally, the driver's GPS constantly led us astray, prompting me to give verbal directions to correct the route. Given that this incident occurred at 3am while I was fatigued and slightly intoxicated, I suspect the driver deliberately extended the trip to inflate the fare by claiming a false final destination. My attempt to address this matter through Uber's portal resulted in an unhelpful response and my complaint being closed without resolution. Despite my efforts to contact Uber via Twitter, I have not received any assistance. The fare I paid exceeds the standard rate for a 25-minute city ride, akin to a trip to and from the airport. This discrepancy is unacceptable, and I am reaching out to seek your intervention in this matter. Thank you for your attention and assistance. Best regards, Nikolas P.

Hello, I would like to share my experience with Uber regarding the "Uber Pass" 7-day trial. After signing up on 11-9-21, I attempted to cancel the trial before it ended on 11-16. When I contacted Uber Customer Service at 1-[redacted], I was surprised to be told they were not Uber and couldn't assist me. I was directed to contact Uber directly for help, but struggled to find the correct number. As the trial approached its end, I was unsuccessful in canceling it, leading to the charge of $24.99 on my bank statement. Despite reaching out for assistance and watching tutorial videos, I found it challenging to cancel the trial. I appreciate the positive experiences I've had with Uber but request a refund for the trial and hope for better customer service options in the future. Thank you for your attention, Thomas D.

I used to drive for Uber Eats until last week. Unfortunately, my vehicle insurance was repeatedly denied, and after discovering my car is too old for Uber Eats, my account was deactivated. Since I don't own another vehicle, I am forced to part ways with Uber. It's frustrating that Uber won't assist with purchasing a new or used car, leaving me with no options. I fail to see the importance of the vehicle's age as long as it is operational for food delivery, which is no longer an option through Uber Eats for me.

I booked an Uber ride on Friday, 11/19/21 for a 4-mile trip that cost $26. My driver seemed confused during the ride, struggling with the app. Despite directing him correctly, I was charged $52 for the short journey. The return trip cost $18, which was more reasonable. I am upset by the high charge as a retired woman who relies on Uber for transportation. I prefer to be contacted via email or phone at [redacted] as I do not use text, Facebook, or Google. Thank you. Harriet C.

This morning was incredibly frustrating for me. I had a promising start with a double order from Dunkin’ Donuts. However, when I arrived at the second location, my app suddenly became completely unresponsive. I couldn’t close it, reply to the issue, or even access the addresses. This was not only disappointing for me but also for the customers involved. Despite waiting for 30 minutes, I couldn't regain access to the app. Thankfully, I managed to complete one order, but I missed out on a substantial amount of money due to this issue. I have been experiencing multiple problems with the app over the past week, and I am unsure why this is happening. This situation is simply unacceptable. If the second customer had been there and canceled the order, I wouldn't have been able to complete either order.

Subject: Incident Involving Driver at Dandenong Station Dear [Company Name], I am writing to report a serious incident involving one of your drivers at Dandenong Station in Melbourne. Today, 22.11.21, the driver with car details AZI [redacted], a red TOYOTA, was involved in a hit-and-run accident where one of my staff members was injured. The incident occurred in the station car park, which is currently closed due to train disruptions, with only replacement buses allowed entry. Despite clear signage and presence of two Traffic Controllers at the entrance, the driver attempted to enter aggressively, disregarding the closures. He proceeded to hit my staff member's hand while driving through and behaved aggressively towards them, witnessed by others present. Both a Metro report and a Police report have been filed regarding this incident. The authorities will be handling this matter further. Thank you for your attention to this urgent matter. Sincerely, Zac D. Operations Manager VIC Traffic & Labour Solutions Contact: [redacted] [redacted] [redacted]

On November 21, [redacted], I took a motorcycle ride from [redacted] to Lambu Vegetables and Fruits in Palsora, Sec-55 Chandigarh. The total fare was ₹21.32, which I promptly paid. However, I am being asked to pay an additional ₹9.32. I firmly believe that I have settled the fare in full and should not be required to pay more. I hope this situation can be clarified promptly. Thank you for your assistance in resolving this matter. Sincerely, Advocate RK.

Hello. I wanted to share my recent experience with a ride I booked for myself and my son tonight. We requested an Uber, and when I saw on the app that our driver Jamie was nearby but not moving, I sent a couple of messages and tried calling, but he drove past us and then further away. We eventually had to find another way home. It was a very strange situation, and I believe the driver may have wanted us to cancel. Jamie drives a Toyota Avalon with license plates AFV6167. I think Jamie needs to improve his communication with passengers, especially those with children waiting in the cold. I was disappointed with his professionalism and wish I could give feedback on his profile. Thank you.

Hello, I currently reside in New Jersey and Massachusetts, balancing my time as a full-time teacher in NJ during the week and driving for Uber in the afternoons and evenings. On weekends, holidays, and summers, I am in Massachusetts. I've been facing challenges trying to work for Uber seamlessly in both states. Despite reaching out to Uber support, I received conflicting responses. Some agents claim I should be able to drive in multiple states, while others say it's not possible. Last summer in Boston, I successfully drove across several states but am puzzled why New Jersey isn't included. Currently in Boston for five days, I'm frustrated by the missed opportunity to work and earn for both myself and Uber. Without the ability to drive in multiple locations, it's impacting my ability to make ends meet while balancing expenses like car rentals. I am seeking a resolution that allows me to drive freely in both NJ and MA without constraints. Thank you, Marc D.

Today, we took two rides, one at 7 o'clock and another at 10:30. The initial price of the first ride was 69 rupees, but upon reaching our destination, it became [redacted] rupees due to the driver taking a longer route. We paid the driver only 70 rupees, which was the original fare. On the second ride at 10:30, the fare was supposed to be 83 rupees, but the driver is asking for [redacted] rupees, which is not correct. The first driver insisted he received nothing from us, but we had already paid. Uber company is requesting a fine from our account, and they are unreachable by phone. The second driver keeps calling for payment, although it's not our mistake.

On 11/27, I booked an Uber for a 4:30 a.m. pick up on 11/28 from Hyatt Richard Arboretum Place in Bon Air, VA to RIC airport. Despite receiving confirmation, the driver didn't arrive. Thankfully, I found an alternative service that got me to the airport, albeit at double the Uber rate. To my surprise, I received a text from the Uber driver at 5:01 a.m. when I was already at the airport. After some choice exchanges, he asked if I was cancelling the ride, to which I replied affirmatively due to his tardiness. Now, Uber wants to charge me a cancellation fee! Unacceptable. I demand a refund of the fee, reimbursement for the higher fare I paid (a $30 difference), and a sincere apology. Missing my flight was a real possibility due to this mishap, and I'm incredibly dissatisfied with Uber's service. This experience has convinced me to never use Uber again.

I recently booked an Uber auto in Kochi on a Sunday evening. The fare displayed on the app was ₹81. However, upon the driver's arrival, he insisted on being paid ₹[redacted] instead. Reluctantly, I agreed due to time constraints. The driver claimed that riders can request tips and cancel trips if not provided. This situation was unfamiliar to me as a long-time Uber user. If this is a new policy, customers should be notified. Additionally, I hope for improved driver courtesy. Despite not making a fuss, I feel compelled to share my disappointment with the driver's unprofessionalism. Clarifications on policy changes and reminders for polite conduct among drivers would be beneficial for all parties involved.