I put in a stop payment from my insurance company (Progressive) because they made a mis...

GetHuman6899444's masalah perkhidmatan pelanggan dengan US Bank dari Disember 2021

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The issue in GetHuman6899444's own words
I put in a stop payment from my insurance company (Progressive) because they made a mistake and deducted $*** for my premium instead of $**. They told me to stop payment and then call and pay my car insurance.*Well, I called US Bank, put the stop on. Then I called the next day because it was still pending.*They said it would disappear when the stop payment caught it. I even had her double check that the stop was done correctly by their rep.*Well, they put the amount through my account. When I called the bank they said that should not have happened and she would file a dispute while I was on the phone. Said it would be within ** days and it would be back in my account. Unless they had to send me paperwork for something or other and then it could be up to ** days. What????*Sorry doesn't help me. I have auto payments. She said if that happened they would see about waving the overcharges. They would see about it? This was their mistake.*It is Christmas on top of it all.*I don't understand why they don't just put my money back.**Thanks*Robin Cline

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US Bank

Isu perkhidmatan pelanggan
Reported by GetHuman6899444
Dis 10, 2021 - 7 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 15 pelanggan
Isu serupa dengan 693 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman6899444 mula menyelesaikan masalah ini
Dis 10, 2021 11:28malam