I have been a user of JC PENNEY credit card for many years, I live in Monterrey Nuevo L...

GetHuman-jdcontec's masalah perkhidmatan pelanggan dengan Synchrony Bank dari April 2022

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The issue in GetHuman-jdcontec's own words
I have been a user of JC PENNEY credit card for many years, I live in Monterrey Nuevo Leon Mexico and since the pandemic we could NOT cross to the US for almost two years, to continue using the credit, I paid the total balance with the help of an aunt who lives in Brownsville, I wanted to use my credit online and I found that my credit was suspended , It is totally inadmissible and even racist that they cancel our account just like that, I called jc penney customer service and they asked me to confirm the account but calling me to a number in the US, which was not possible, I insist I live in Monterrey, Nuevo Leon, Mexico and they agreed to send me a letter with a kind of password and that upon receiving it I would contact them again to validate that password and enable my credit again, TODAY I received a letter thinking that it was the password that they told me and it turns out that it is a letter where I They say that they have decided to cancel my credit due to suspected unauthorized maybe for the times that I wanted to do the shopping online and that I couldn'tuse and inactivity, BY GOD if you or JC Penney disabled it, how am I supposed to use it....**I am disappointed and annoyed with the forms, procedures and lack of logic and control in the suspension of my credit and God knows how many hundreds more clients.**And just in case you are interested in knowing about my case, the card I have is *** *** *** * *

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Isu perkhidmatan pelanggan
Reported by GetHuman-jdcontec
Apr 4, 2022 - 6 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 1 pelanggan
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GetHuman-jdcontec mula menyelesaikan masalah ini
Apr 4 8:51malam