Hello,**I try to reach you by telephone every day since my return from Palermo and it i...

Hello,**I try to reach you by telephone every day since my return from Palermo and it is impossible to have a contact.**I went to Palermo from September ** to October * with Volotea and through their site I tried to book a car: so I arrived on your site but when I made the reservation I did not receive confirmation ...I did receive an email but in Spanish and when I wanted to retrieve the voucher, it didn't work, I tried several times.**I then contacted Volotea for this problem and they told me that the reservation indeed had not worked and that I had to make another one. So I redid a reservation directly on your site and there it worked. But when I arrived in Palermo and took the car from Locauto, the other rental company (an employee of Ecovia) called me to tell me that the first car was waiting for me* I explained the situation to him but he told me that he still had to debit the amount of the rental, ie *** euros, from my card and that I would get a refund from you afterwards* This is why I am writing to you.**The cars were rented in the name of my husband, ie Eric Steunou**I await your reply**Best regards**Geraldine Steunou