I recently booked my first and last trip with Priceline. I received three plane tickets...
GetHuman7457432's masalah perkhidmatan pelanggan dengan Priceline dari Mei 2022
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The issue in GetHuman7457432's own words
I recently booked my first and last trip with Priceline. I received three plane tickets and a rental car. The process was quite simple and I did save a little money. The morning of my departure I arrived with my party two hours before our flight lifted off. The plane was scheduled to leave at * am. Upon arrival at the airport I was informed the flight had a * hour delay. I had no means of transportation to leave there then. I was apparently under the impression that Priceline cared if I arrived and took off according to my ticket but that wasn’t so. I thought I would have received a email or text notifying me that there was a delay. That never happened. My party and I spent * *** hours at the airport Apparently after you received my money for my trip whether I was delayed, caught the plane or even enjoyed my trip was no concern to you. I was worried about not picking my rental car up at the agreed time would be a problem. I phoned Priceline and was told I would have to notify the rental company myself. I guess that’s how your company is run and I guess I expected to much from you. I thought you would take some of the hassle off me .I will never make that mistake again. I am returning home next week and I just wanted you to know I was really unimpressed by Priceline when I heard other people were informed of their situation by the company they booked thru. I don’t think that there’s anything that would resolve this situation but bringing it to your attention and hoping you would do better for people who book trips thru you.
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