To Whom this may concern*My husband and I received our bed frame on Tuesday Aug **st...
GetHuman6566084's Masalah aduan dengan Overstock.com dari September 2021
Bantu masalah Overstock.com saya
First: share to improve GetHuman6566084's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
Kaedah terbaik untuk mengemukakan aduan sebenarnya ialah mengemukakan masalah melalui telefon dan meminta untuk bercakap dengan pengurus. Anda juga boleh menghantar borang maklum balas menggunakan e-mel atau di laman web. Anda juga boleh menyerahkan masalah ini kepada pengurus tempatan.
The issue in GetHuman6566084's own words
To Whom this may concern*My husband and I received our bed frame on Tuesday Aug **st. We brought the * boxes upstairs and took apart our bed frame and began setting out the pieces to our new bed. We noticed marks right away on the headboard, no biggie we could probably wash them out. Then damage to the footboard and side panel in the form of cut fabric. We decided we would request new pieces and continue setting up the frame and live with the damaged fabric until overstock sent us replacements. We finally got all of the pieces unpacked and couldn't find any directions. After some googling we found the directions online. Turns out we are missing a whole box! Called UPS customer care, hours of back and forth calls, finally got it sorted out. Our missing box would be arriving Friday. Missing box gets delivered... We are so excited to finally set up our bed frame as we've been sleeping on our mattress on the floor all week like college kids. ( we have a new born baby and getting up in the middle of the night off the floor has been a challenge.) Unpack our last box, spread everything out and there are broken bolts, in a desperate attempt to get something put together off the floor we grab our own bolts from the garage. The pieces attached to the frame are falling out and poor quality, we cant even put it together. At this point we would just like a refund. We are still sleeping on the floor mattress and are going to buy a new frame locally. we have photos to provide. we are not interested in any other resolution please contact us as soon as possible.
GetHuman6566084 did not yet indicate what Overstock.com should do to make this right.
I have an issue with Overstock.com too
How GetHuman6566084 fixed the problem
We are waiting for GetHuman6566084 to fix the problem and share the solution with the rest of us customers.
Please help with my Overstock.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Overstock.com customer problems.