I had opened a checking and savings account in my name around **** or so. I had called...

GetHuman6845182's masalah perkhidmatan pelanggan dengan Navy Federal Credit Union dari November 2021

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The issue in GetHuman6845182's own words
I had opened a checking and savings account in my name around **** or so. I had called Navy Federal and reported possible fraudulent activity from one of my accounts. They ended up closing my account and pretty much locking me out of them, to the point to where I was not even able to get the available funds out of the accounts beforehand, nor would they allow me after the fact. A few days after I had reported the possible fraud I realized that I had done the transactions that I had thought to be fraudulent. I was not use to balancing my account so to be safe I kept a receipt for everything I had spent from the accounts. Somehow those receipts for those specific transactions was not with the rest of them when I went to subtract all the transactions for that specific day. I had actually found the receipts a couple days after I had reported suspected fraud. It was at this time I realized that all the transactions made were legitimate. The representative had informed me that my accounts had been closed or frozen on account of the fraud claims. Their advice for me was to write a letter and send it to an address, I cannot remember exactly where or what I was asked to write, but they said that was the only way to get back into the accounts. I really want to get them accounts unfrozen. How would I go about getting into them again now.

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Navy Federal Credit Union

Isu perkhidmatan pelanggan
Reported by GetHuman6845182
Nov 26, 2021 - 2 bulan yang lepas
Not resolved
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GetHuman6845182 mula menyelesaikan masalah ini
Nov 26, 2021 6:05petang