Metro PCS Customer Service Issues

Archive 63

The following are issues that customers reported to GetHuman about Metro PCS customer service, archive #63. It includes a selection of 20 issue(s) reported October 16, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently purchased four phones from Metro, two of which were upgraded to the A32 5G and a mobile hotspot. However, I've been experiencing multiple issues with almost all services, particularly with the two A32 5G phones. Despite seeking help from various sources, I have received conflicting information and have been continuously redirected. Initially, the staff member we bought the phones from provided misleading assistance. When contacting customer service, we were further redirected, even to Samsung for a warranty claim, only to be referred back to Metro. The back-and-forth has been frustrating, and the troubleshooting steps provided only offer temporary solutions. Despite being advised to file an insurance claim for the phones, Metro is now requesting deductible payments. This situation is unfair, and I am in need of a resolution to address the unresolved issues we are facing.
Reported by GetHuman6712650 on Saturday, October 16, 2021 12:50 AM
My Facebook account was compromised from a T-Mobile device in San Antonio or Austin, TX, using a T-Mobile IP address [redacted].56.6.58 traced back to the T-Mobile Data Center in Bellevue, WA. I have already deleted my account but have not received a response from Facebook despite multiple emails. I am ready to take any necessary steps to resolve this issue. I have evidence of the IP address and believe someone on your network is responsible. I need assistance in identifying the owner of this IP and addressing this breach of privacy. This situation has caused me harm, including defamation that led to the removal of my account. My name is Mike F. and you can contact me at fessmo18@[redacted]. Please advise on how to proceed. Thank you.
Reported by GetHuman-fessmo on Sunday, October 17, 2021 2:20 PM
I have been a loyal Metro customer for 12 years. I have been on Disability for 21 years and have always paid my bills on time. Last month, I had to visit two extra specialists on top of my three regular doctors, and the copays for the specialists added up to $42 each. My bill is due on the 28th, but I only receive my Disability payment on the 3rd of November, leaving me short on funds due to other expenses like gas and the cost of living. I can only afford to pay a portion of my phone bill to ensure I have some funds left in my account until my Disability check is deposited. I am on the $50 plan and will pay the bill in full once I receive my next payment.
Reported by GetHuman6716967 on Sunday, October 17, 2021 7:39 PM
My child has tampered with multiple of my devices, necessitating me to frequently switch phones and emails to mitigate the situation. I am contemplating filing a complaint and obtaining a restraining order against them to address this issue. I am distressed about the extent of their intrusion and uncertain about the information they may have access to on my phone. Their actions include adjusting the phone volume erratically, switching between screens, altering settings, and overriding my preferences. This has significantly affected my peace of mind as I feel overwhelmed by the ongoing interference. I own three devices, all of which they have hacked. The primary phone is from Metro, and it is crucial for me to resolve this matter promptly due to my legal and medical responsibilities. I am hesitant about initiating the process of acquiring a new phone or switching providers all over again.
Reported by GetHuman-lilhadd on Sunday, October 24, 2021 9:24 PM
I was charged $21.92 for no valid reason. I needed to switch my service to my old Metro phone as my new phone's screen went black in September, so I had to return it before receiving a replacement. I shipped it on 10/30/21, and the replacement arrived on 11/03/21, after my bill was due on 10/31/21. I called multiple times, explaining each time that I had returned the phone, but kept getting sent to voice prompts. One person even hung up on me. After paying my bill on time, my account was locked for 3 days. I waited the 3 days, then called yesterday. The lady had to stay on the phone until I could complete the necessary steps.
Reported by GetHuman6774219 on Thursday, November 4, 2021 1:46 PM
I have contacted your company three times regarding reporting my auto payments to credit bureaus. My credit card company has reported, but the gas, water, power, and home telephone companies are supposed to do this as well. Please ensure that the billing people put it on auto report to automatically send it to the bureaus monthly. Additionally, I am receiving a warning about data usage despite having unlimited talk, text, and web. Even though I've used only 5 gigabytes, I keep getting warnings. I turned off my phone for 30 minutes, but the warning persisted. It now says I've used up .03 of a gigabyte just by talking to your customer service. Please address these issues promptly to resolve them.
Reported by GetHuman-mikerlam on Sunday, November 7, 2021 7:11 AM
I have a phone that is less than one month old but has been experiencing issues since the first two weeks. It sometimes doesn't allow me to make or receive calls and my voice-activated maps are not functioning properly. I took it to the main Metro store in my area, and they acknowledged the problems and informed me that they would need to order a replacement phone. However, they mentioned that the replacement would be a refurbished phone, which I find unacceptable given the current COVID-19 situation and the fact that my original phone was brand new. As a long-time loyal customer who always pays bills on time, I am requesting a new replacement phone. If my request is not met, I will consider switching service providers and will escalate my concerns to relevant authorities. Thank you for your assistance with this matter.
Reported by GetHuman-llyodful on Monday, November 8, 2021 11:55 AM
On October 23, I used the mobile site to pay my wife's bill and attempted to restore her service with an $80 payment. I received a confirmation email with the wrong account number, differing by one digit. I contacted customer service, spending an hour and a half on the phone before being directed to a Metro store. At the store, I was advised to contact customer service again. I'm requesting an immediate $80 credit to my wife's account, with confirmation number [redacted]67. The money was mistakenly applied to phone number 2[redacted]63 instead of the correct 2[redacted]63. When calling the incorrect number, it was not in service. My wife's name is Cassandra Rivera Hurtado, located at [redacted] Prairie Lace, San Antonio, TX [redacted].
Reported by GetHuman-ttbling on Wednesday, November 10, 2021 10:22 PM
I went to a MetroPCS store on 11/11/21 to upgrade phones for my wife and I. The representative convinced me to buy 2 new Galaxy A02s phones, which we are pleased with. However, he suggested changing to a lower plan with new numbers temporarily to save money, promising to switch us back to our original plan with our old numbers a day before my payment was due on 12/09/21. Unfortunately, the new plan is not adequate for the month ahead. I feel misled and taken advantage of, as I've been a loyal MetroPCS customer since [redacted]. I originally just wanted to upgrade to 2 nicer phones on the same plan. Now, I have 4 phones, 4 numbers, 2 plans, and 2 bills due on different dates. This is causing confusion and inconvenience. I am hoping MetroPCS can help me resolve this situation promptly to avoid switching providers. Thank you for your assistance.
Reported by GetHuman5810503 on Friday, November 12, 2021 12:31 PM
I wanted to bring to your attention an issue I had with my billing. My bill was due on the 12th last month, and I provided a Summer number to change my payment date. However, without my permission, the payment was taken from my account two days early when the date was changed to the third of the month. My phone is now unable to receive incoming calls due to this early deduction, causing inconvenience. I believe that as a customer of T-Mobile, better business practices should have been followed. This situation has put me in an embarrassing and challenging position, especially considering my current health circumstances. I would appreciate a prompt callback at [redacted] to address this issue. Thank you for your attention. - Dawn P., Customer #[redacted]1.
Reported by GetHuman6801503 on Friday, November 12, 2021 3:52 PM
I have 2 lines on my 3-line account. One line had insurance, and the device was stolen 5 months ago. Despite not using any minutes or data in 5 months, the replacement hasn't been provided. I was promised partial refunds as long as I reported the missing device, but I haven't received them. The other line was transferred to a different SIM and device after losing the original one; however, insurance was paid for that device. I paid on November 1, but my service has yet to be restored after a day of suspension due to a payment issue. I feel frustrated by the lack of prompt service from Metro PCS, especially considering my loyalty to the company.
Reported by GetHuman6806233 on Sunday, November 14, 2021 4:18 AM
I am seeking assistance from Metro by T-Mobile to enhance the security of my LG K51 phone. Due to my Google account being compromised and locked, I have encountered unauthorized access and charges on my Visa prepaid card. Furthermore, other accounts like Amazon and Bank of America were also compromised, leading to a disruptive experience with their mobile app and online services. The issue escalated with unfamiliar device logins and activities on my Google account, triggering a need for immediate action. Following Google's advice to contact my service provider, I am reaching out for support. Any aid in identifying the intruder and securing my accounts would be highly appreciated.
Reported by GetHuman6819451 on Thursday, November 18, 2021 4:00 AM
I have been a loyal customer of Metro for 5 years, always making timely payments. Recently, I received a message about an extra upgrade, so I went to the store in Spartanburg, SC. Unfortunately, the female employee there was incredibly rude to me. I wanted to leave with the most affordable option but she insisted on the Moto Pure for $[redacted], which I disliked. When I asked about the Galaxy 12, she proceeded to ring up the Moto instead without my consent. She rudely informed me she couldn't fix it and that I would have to wait 6 months for the phone I actually wanted. I now have the Moto Pure but I am unhappy with it and experiencing issues. I have my receipt and believe this situation needs to be addressed promptly or I will be forced to reconsider my continued patronage with Metro, as will many others.
Reported by GetHuman6822311 on Thursday, November 18, 2021 11:16 PM
I visited a Metro store earlier to add my boyfriend to my account. They said we needed to call [redacted] since his account didn't expire until midnight. We tried calling for over an hour, but the automated system kept hanging up, stating the customer call center was closed due to Corona 19. I stressed to the store employee how crucial it was to switch his phone as we are in the middle of a property deal with realtors. He assured me it would be done smoothly. However, that's not the case. His phone got shut off when his account expired, despite our attempts to contact customer service before the deadline to add his number to my plan.
Reported by GetHuman6838417 on Wednesday, November 24, 2021 8:54 AM
I am experiencing issues with my Samsung Galaxy A32. I was on a call when suddenly there was no sound, and it disconnected the call. I am currently unable to make calls or hear anything while on the phone. I can only communicate via text at the moment. I would like assistance from Metro Online to arrange for a technician to inspect my phone for any malfunctions. My phone is relatively new with no physical damage, so I am unsure what caused this problem. There is a replacement waiting for me at the store, but I am unable to pick it up as I don't have transport due to being handicapped. It's crucial for me to have a working phone as my mobility is limited. I would appreciate it if someone could address this issue promptly. Thank you.
Reported by GetHuman6840574 on Wednesday, November 24, 2021 9:41 PM
My phone was stolen, so I used insurance for a replacement. Ashley from MetroPCS sent it via FedEx to my friend's home, where I am staying temporarily. Despite my request to have it redirected to a FedEx site, they informed me the package could only be delivered to the specified address. Now I've been waiting since 3 pm outdoors, expecting the package to arrive between 3 pm and 8 pm. It's nearly 6:30, and I haven't had a break since 2 pm. The situation feels very frustrating.
Reported by GetHuman6867511 on Thursday, December 2, 2021 11:19 PM
I recently purchased a new phone and service around 6 weeks ago. Unfortunately, I accidentally dropped it and cracked the screen while waiting for my case. When I took it to get the screen replaced, they initially got the wrong screen and had to order a new one. On the third attempt, they said they had the right screen but when I picked it up, it didn't fit properly and looked like it had been cut to make it fit. Despite them assuring me it was fine, the screen kept falling off and wires were dangling. It's not functioning correctly. I rely heavily on my phone due to my disability, so I'm unsure how to proceed to get a replacement considering the numerous issues and my doubts about their ability to restore the phone to its original condition. How should I address this situation?
Reported by GetHuman5781853 on Saturday, December 4, 2021 4:02 PM
Hello, my name is Melissa Minneti. My Metro number is [redacted]. I have encountered this issue before where I am unable to make or receive calls until I obtain a PUK code from you. Last time I had to wait on hold for a while, so I attempted to use the same PUK code as before. Thank you for addressing this matter and reaching out to me. Thank you.
Reported by GetHuman6874070 on Saturday, December 4, 2021 7:41 PM
My phone service was disconnected unexpectedly, even though I believed the payment wasn't due until 12/09. It would be greatly appreciated if you could reconnect it until Tuesday, by then I can make the payment. Additionally, last billing cycle I lost two weeks of service due to a payment issue that was eventually resolved. Considering the past troubles, I hope a short extension this time is reasonable. Please review your records to confirm. Thank you for your attention to this matter. Phone number: [redacted] Account holder: B. Cowart Date of birth: 04/19/[redacted] Zip code: [redacted] I am unable to use my phone currently, hence the urgency for a brief reconnection. I've faced a similar situation before and appreciate your understanding. I will keep attempting to use the phone but would be grateful for a prompt response once it's back on.
Reported by GetHuman6876252 on Sunday, December 5, 2021 4:27 PM
My phone bill is currently overdue, despite using the push button for a 72-hour extension on phone services. However, I'm still having issues. I have some money now and was wondering if I could make a payment for just one week. I vaguely recall doing this in the past. Even if it's at a slightly higher rate, I'm willing to pay for one week now and the remaining three weeks next week. My 72-hour extension is due to expire in the next 12 hours. If it's possible to make a partial payment for a week now, that would be greatly appreciated.
Reported by GetHuman6878059 on Monday, December 6, 2021 8:33 AM

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