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McAfee Customer FAQ

Top Answers & How-to Guides

What is McAfee's Phone Number?

The question we are asked most often is about how to talk to McAfee customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent McAfee Customer Questions

how to unstall mcafee from my old computer

To uninstall McAfee from your old computer, go to the Control Panel and select "Programs" or "Programs and Features." Find McAfee in the list of installed programs, then select it and choose "Uninstall." Follow the prompts to complete the uninstallation process. Restart your computer if prompted to ensure all components are removed.
Asked Dec 3, 2024 9:22 PM

How do I know that McAfee protections are working on my computer? Is it possible to check?

Yes, it is possible to check. First, open your McAfee SecurityCenter application by double-clicking the McAfee shield icon on your desktop. If it shows that "Your computer is secure" with a green checkmark, this means that all the critical areas are protected. If you see a red or orange sign, you need to follow the recommended actions. Additionally, you can check specific protection modules like your real time scanning, updates, firewall, and others to ensure they're activated. Remember, McAfee should regularly update to the latest version for most effective protection. If it's not, you may need to manually update it.
Asked Mar 11, 2024 8:12 PM

Help me with my McAfee customer service issue

Refund and Cancellation

How Do I Get a Refund from McAfee?

Whether you prefer a different product, forgot to turn off automatic renewal or you no longer have the device McAfee was...

How Do I Cancel My McAfee Subscription?

If you no longer need or want your McAfee subscription you may wish to cancel your McAfee subscription. Options include...

Subscription and Activation

Can I use McAfee on multiple devices with a single subscription?

Yes, McAfee provides subscription options that allow protection for multiple devices under one plan, with the number of covered...

Can I transfer my McAfee subscription to another computer?

Yes, moving a McAfee subscription to another computer is feasible by first deactivating it on the original device and then...

How do I activate my McAfee product?

To activate a McAfee product, first find the product key from the purchase confirmation email or packaging. Then visit the...

Requirements and Features

What are the system requirements for McAfee antivirus software?

The system requirements for McAfee antivirus software differ by version and operating system. Typically, Windows systems need a...

What is the difference between McAfee Total Protection and McAfee LiveSafe?

McAfee Total Protection focuses on individual users, providing security for personal computers and mobile devices with features...

Does McAfee provide protection for mobile devices?

McAfee offers mobile security solutions that protect smartphones and tablets from threats like malware and privacy invasions....

Installation and Updates

Can McAfee remove existing viruses and malware from my computer?

McAfee products effectively detect and eliminate existing viruses and malware on your computer. They use sophisticated...

What should I do if I encounter an error during installation?

In case of an installation error with McAfee products, first confirm your device meets the system requirements and disable any...

How do I update my McAfee software?

To update McAfee software, open the application and navigate to the “Updates” or “Check for updates” section. The software will...

Payment and Trials

What payment methods are accepted for McAfee subscriptions?

McAfee accepts various payment methods for subscriptions, including major credit and debit cards like Visa and MasterCard,...

Is there a free trial available for McAfee products?

McAfee provides free trial options for many of its products, generally lasting about thirty days. This period allows users to...
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