Match.com Customer Service Issues

Subject: Need Assistance with Crediting Charge and Canceling Subscription I am reaching out for help regarding a frustrating issue I have encountered. I am requesting a credit for my charge and the cancellation of my subscription. I have experienced significant problems and wasted a lot of time trying to resolve this matter. My name is Zachary Greer, and my username is Zachary. I attempted to provide my email as [redacted] but had to use an alternative, [redacted], due to an issue with acceptance. I am from Steamboat Springs, CO, in Routt County, born on 09/23/[redacted]. I am bewildered by the email acceptance problem and have already informed my credit card company about this issue and my intention to terminate my Match subscription. Thank you for your attention to this matter. Feel free to contact me at [redacted] if further information is needed. Best regards, Zachary Greer

Good afternoon, I am inquiring about a ban I recently received from one of the match group platforms. I have used several platforms in the past, some of which are now inactive, so I am unsure where the ban originated from. I can assure you that I have always adhered to community guidelines and have never engaged in disrespectful or inappropriate behavior. I am contacting each platform to understand what may have caused this ban as I am puzzled by the situation. I have been a loyal and respectful paying member for many years. Thank you for your assistance. Best regards, Terry L. Email: [redacted]

I recently communicated with two Match customer service representatives regarding canceling my subscription. They mentioned they would send a form to my email within 3 hours, but I did not receive it. I am eager to cancel my subscription promptly. If the form is not received along with a refund, I will take further action to address this issue. I am dissatisfied with the process and expect a resolution promptly. My name is George Maddaloni, and I purchased a 6-month subscription.

Hello, I'm Elise and I've recently joined Match. I'm seeking a mature relationship and want to make sure men know I'm a transwoman. I want to be honest to avoid issues later on. Is there a way for individuals interested in transwomen to search for profiles like mine on Match? Additionally, I'm interested in straight men and women. Can I list myself as looking for both genders? Thank you for any assistance you can provide.

I need to report a concerning incident from yesterday involving someone claiming to be from match.com. I received a call from an individual who identified themselves as a representative from match.com. When I called back, I realized it was an individual of Arab descent. This person attempted to persuade me to download a remote access tool called AnyDesk to gain control of my phone. I suspect this person is intercepting calls under the guise of match.com, as whenever they answer the phone, they use that name. The contact number used is [redacted]. I want to alert customer service to this scam to protect other users from falling victim, as this individual has already caused issues with my phone.

I connected with a person named David on your site. After several conversations, I shared my phone number with him last Friday. However, since then, his profile and all our conversations have vanished. I suspect this may be a scam, with someone using fake identities to communicate with me. Please investigate this matter as it has left me feeling uneasy about interacting with other users on the website.

I've been struggling to resolve issues with my Match account, and it's been frustrating. I attempted to log in without success and didn't receive the password reset email. Despite suspending my account, charges are still being deducted from my bank. I'm now looking to cancel my account and stop the direct debits. I've spent hours on my phone trying to address this problem and feel overwhelmed. I would appreciate it if someone could reach out to assist me in resolving this matter. Thank you. - B Simms

I recently registered a new profile on match.com, providing my payment information. However, I am unable to access my account due to repeated messages stating that my account details are incorrect. Despite multiple attempts to reset my password, no reset link has been received through email or in my spam folder. I have also mentioned a previous account under the name Firenze Fire. I would appreciate if you could cancel my old account, cease charging my credit card, and allow access to my new account. I will discontinue payments on my end. Thank you for your assistance. Florence Beghi.

I have been contacted by at least five individuals who are not truthful about their identities. Do you verify the photos of users here? Many scammers are on this site, and it's concerning. Please ensure my subscription is canceled when it expires. I'm Dawn B., and you can reach me at [redacted] Platforms like this should be regulated better, especially in terms of user verification.

I was a member about four years ago and met a wonderful lady whom I ended up living with within five days. Unfortunately, she has recently passed away. I am interested in rejoining and would like to access my profile to proceed with that. The three-plus years we spent together were the best relationship of my life. I believe I may have changed my email address since then due to moving, but I still reside in Newport Beach, California. Additionally, as a senior, I was also a part of "Our Time."

I seem to have two accounts on your "match.com" platform. I have two paid subscriptions, both dated back to November 25, [redacted]: 1. Subscription for $30 and some cents. 2. Another subscription for the Christmas period. There is also an account linked to my Visa. A payment of $70 and some cents was charged on the same date, around November 25, [redacted]. Both payments have been processed by "match.com," but I am currently unable to access my account on the website. Kindly arrange for a refund of the total amount paid so far and proceed to delete my profile entirely. Thank you for your assistance in resolving this matter promptly. I anticipate the reimbursement to be credited back to my Visa account at your earliest convenience.

I accidentally created two accounts on Match.com with the same profile name "Mira" from Summerside, PEI on November 25, [redacted]. My phone number is [redacted]. I cannot remember the fictitious date of birth I used. If you cannot resolve the issue of my blocked membership, please refund the money from both accounts as of December 14, [redacted]. You have my Visa card number to process the refund. Thank you, Linda Casselman.

Hello, I subscribed to your premium services some time ago, but I canceled it later on. Despite this, I am still being charged. I am uncertain about my current subscription status, but I want to end these services right away. I have not been able to access my phone recently to make the cancellation. Please send me an email promptly to terminate the subscription and close the account if it is still active. Thank you.

I was in the middle of my boost, which I paid for, when suddenly the computer locked me out of the Match website. I tried to log in again but kept receiving error messages. I attempted to contact customer support via email, but I have yet to receive a response. I am confused about what is happening. I am unable to call because nobody is answering, even though I just recently paid for my subscription. When I try to log in, I receive a message stating: "Sorry! This phone number cannot be verified. Please call us at 1-[redacted]-92-MATCH (1-[redacted])." Please help me as soon as possible.

I feel like Match is rushing me through different membership options, making it harder to see likes and messages. With the one-month membership, I used to have access to everything, but now I have to upgrade to a 3 to 6-month plan just to get the same features. I used to enjoy with the one-month membership. I believe I could still have those features without paying for a membership. I canceled my subscription right away and I am asking for a refund for the one-month membership I just paid for. It's just not the same anymore, and it seems like they want more money for the same services.

Hello, I'm having difficulty canceling my Match subscription. I have followed all the provided instructions, but the listed options do not seem to exist. This situation is quite frustrating, and it might deter me from using Match in the future. This is the second month I am attempting to cancel my subscription. I cannot afford to have another month's payment deducted from my account. Could you please assist with canceling my subscription? My membership number is [redacted]2. Thank you for your help.

I am frustrated by my experience with Match.com. After being a member for months, I upgraded to a Premium account tonight, only to realize chatting required an additional $9.99 fee. Trying to cancel, I faced a 32-minute wait or a $46.00 annual fee for quicker service. Please cancel my subscription and refund me promptly; otherwise, I will contact my credit card company tomorrow to dispute this potential fraudulent charge.

My name is Paul Thompson, and unfortunately, my wife passed away on December 1st, [redacted]. Regrettably, I made the error of subscribing to Match.com for a 6-month period during this difficult time. Soon after, I recognized my mistake and promptly deactivated my account, using confirmation number [redacted]71. I am not emotionally ready to consider romance at this moment. While I understand the no-refund policy, given my circumstances, I am humbly asking if there is any possibility to receive a refund for my subscription. Thank you for your understanding.

I noticed a charge of $[redacted].28 for one month on my payment, and I am requesting a full refund. It seems like a misleading tactic by Match. I was under the impression that I would only be charged for the one-month trial. Please process the refund to my card promptly to avoid any overdraft fees from upcoming bills. I will be contacting you tomorrow. This experience is disappointing, as I only intended to pay for one month and not $[redacted].28. I expect the refund to be issued without delay. Thank you.

I subscribed to Match.com on December 6, [redacted], but it is showing as December 3, [redacted]. My account was successfully set up, and I receive daily selections. However, when I tried to navigate the site, I realized that Affinity had subscribed me and canceled my access to Match.com. I contacted Affinity multiple times to remove this subscription and reinstate my access to Match.com. I have not received any emails since December 12, [redacted]. Affinity mentioned that only Match.com can resolve this issue. Despite reaching out to Match.com multiple times, I have not received a response. I even had Samsung check my browser three times, but the issue persists with Match.com. I can only see likes through my old email. I am not getting any messages or value from the service and feel frustrated. It is pointless to pay for a service I cannot use. I was asked to pay $5 for tech support, which seems unfair as I am losing out on the subscription fee I paid, which is non-refundable. I just want to use the service I paid for and navigate the site to find a suitable date.