Macy's Customer Service Issues

I recently purchased a Cuisinart large air fryer, but upon delivery, I discovered it was too big for my kitchen. I have not opened the package and would like to return it for the smaller Cuisinart mini air fryer. I contacted Macy's Customer Service to schedule a return, but I missed the pickup as they did not notify me beforehand. When attempting to reschedule, I was informed of a $50 charge for the pickup, which has never been the case in my 35-year history with Macy's. I am seeking assistance to return the large air fryer, receive a refund, and purchase the smaller model at the current sale price. Thank you for your help.

I am reaching out to request the reopening of the Macy's Store at Independence Center in Independence, Missouri. This location closed at the end of January [redacted], and many of my friends and I miss it dearly. Shopping at the Lee's Summit store has been disappointing, with less merchandise and foot traffic than what we were used to at the Independence location. Losing this Macy's store has been particularly difficult for me, as it was a significant part of my shopping routine. The workers I've spoken to also echo these sentiments, noting the decline in the overall shopping experience. They were surprised by the closure, especially considering the store's success during the pandemic. Please, I urge you to consider reopening the Macy's store in Independence. Best, E. B.

Six years ago, my spouse and I bought a loveseat at Macy's in Maple Shade, NJ. Although I usually avoid extended warranties, the salesperson strongly recommended the WorryNoMore 7-year plan due to the loveseat's electric recline motor being prone to issues. Reluctantly, I agreed. Recently, one side stopped extending, and after contacting Macy's, I was directed to the warranty service. I submitted the required information but later received an email denying my claim #C[redacted], citing the wrong warranty level selected at the time of purchase. I was unaware of different coverage levels and purchased the warranty due to potential mechanical issues. Two weeks ago, I spoke with the store manager Larry, who promised to look into it, but I have yet to receive an update after he mentioned being away for a few days. I hope Macy's will honor the warranty I paid for and repair the loveseat as needed, as I was misled about the coverage.

I have attempted to contact Macy’s customer service line more than 20 times, but I keep getting transferred to a line that only rings with no response. The email I received from Macy’s regarding order number [redacted] shows an incorrect shipping address for the desk I purchased. I am struggling to find a way to correct this issue, especially with the unresponsive customer service line. I would greatly appreciate assistance in changing the shipping address or cancelling and refunding the order. Thank you.

On September 25, [redacted], I contacted customer service at [redacted] due to issues placing an order online. During my first call, I received assistance applying a 10% VIP discount and 4 gift cards, resulting in a balance of $[redacted].04. However, my card was declined, prompting me to contact my bank. Upon my return, the call was disconnected. Subsequent calls required me to repeat my order, with the total amount now at $[redacted].37, a difference of $36.33. Monitoring my account online, I noticed two charges of $[redacted].04. Despite explanations that the extra charge would be resolved post-delivery, I felt the need to escalate to a supervisor after multiple discrepancies in the total amount ($[redacted].22). Regrettably, the call disconnected again during the supervisor discussion. Following more frustrating calls and a refusal to escalate, I was left puzzled by the miscommunication and lack of follow-up. Concerned about potential double charges and receiving two items instead of one, I urge for thorough investigation and improved customer service. As a dedicated Macy's customer, I value your attention to these issues and hope for a swift resolution. Sincerely, a loyal but disheartened patron.

I attempted to update the shipping address for a purchase made on Friday, September 24, [redacted], but the item had already been shipped. My concern is not about this, but rather the difficulty I faced in understanding the customer service representative I spoke with. I found her accent challenging, possibly Middle Eastern, which made it hard for me to comprehend her response. She also provided excessive information instead of directly stating that the item had shipped and could not be changed. I mentioned my struggle to understand her, which seemed to make her speak more quickly and extend her explanation unnecessarily, almost as if she intended to cause further frustration.

To whom it may concern, I bought two Beauty Rest twin XL mattresses from Macy's at Smith Haven Mall in Smithtown, NY, on November 14, [redacted]. One mattress shows normal wear, while the other has a significant sink in the middle, impacting my husband's sleep. Despite filing claim C[redacted], it was denied even though the warranty A should cover it for 10 years. Speaking with Beauty Rest's customer service directed me back to Macy's for warranty issues. I've been a loyal Macy's customer for years but am now disappointed in the warranty claim process. I recently purchased another mattress from Macy's but will be canceling it. I will also advise family and friends against buying a mattress from Macy's due to the unsatisfactory warranty experience. Sincerely, Jodi M.

I am extremely frustrated. I bought a dining room table on 10/17, Order #[redacted], and now need to return it. The online return process stated I could return it to ANY Macy's store, but when I tried at the Macy's furniture store in Reno NV, they directed me to the Men's Macy's store which also refused the return. After contacting customer service, Olivia and then Jason promised to send me 3 shipping labels for the 3 boxes, but I only received one. I spent a lot of time on the phone with Lilly and a Supervisor, who suggested copying the label 3 times, and ultimately claimed UPS would accept it on all 3 boxes. Despite my husband's reservations, he took the boxes to UPS and was told they couldn't accept them. This whole process, including the unhelpful customer service, has been incredibly frustrating. I have been a loyal Macy's shopper for a long time, but this experience has been disheartening. I filled out a survey expressing my dissatisfaction, but it seems nobody cares. I am open to any assistance.

I ordered two items for my mother's birthday, but she only received one. After contacting Macy's customer service, they claimed both boxes were delivered. I insisted Macy's had confirmed two boxes in an email. The agent offered a refund or to send the missing item. When I requested a supervisor, things escalated poorly. The supervisor insisted on speaking with my mother, who is unwell in a nursing home. Even when explaining that, she was unrelenting. When asking to speak to her manager, the situation worsened. They accused me of trying to steal from my mother and refused to refund the card used, claiming my name wasn't on it, which is untrue. I am extremely frustrated with Macy's overseas customer service. I just want a refund.

I made an order at Macy's on August 14 for in-store pickup but missed the pickup date of August 26. Macy's claimed my items were picked up by others not on my list. Despite multiple contacts with Macy's, the issue remains unresolved. I was assured each time I would receive a refund, but it has not appeared in my account since August 27. Today is November 1st.

Extremely frustrated with the service I received at Macy's in the Florida Mall. I purchased a Levi's women's t-shirt, and unfortunately, the cashier forgot to remove the security tag. This oversight means I now have to return to the store, which is a huge inconvenience. The cashier seemed more interested in chatting with friends than focusing on her job, leading to an unnecessarily lengthy checkout process. As a senior citizen, the extra trip back is both time-consuming and a waste of gas. It's disappointing that customer service was so lacking in this instance. I am considering taking my business elsewhere due to this frustrating experience.

I recently spoke with customer service but was dissatisfied with the outcome. I previously used the phone number [redacted], but now my new number is [redacted], which I informed them about. Living in a town without a nearby Macy's, I make online purchases. I received a card in the mail offering $10 in Star Money from Sept. 12 to Oct. 2, which I redeemed by ordering a patriotic shorts set for a boy. When I contacted customer service about the reward, I was informed it had expired. I was unaware that Star Money expires and was disappointed to lose the benefit. The representative was unhelpful and did not offer a resolution. I wanted to share my experience and highlight that customers who shop online may not always be aware of all the rules. Thank you for your attention. Mary G.

I am very frustrated with my recent experience on Macy's website while looking for a women's puffer jacket. Every jacket was listed with a price and a sale price, but they also had a "DIAMOND BONUS BUY $29.99" tag that was extremely misleading. I contacted Macy's twice, but no one could explain this situation. After spending a lot of time taking pictures of jackets I thought were $29.99 and sending them to my daughter for Christmas, I was informed that none of the jackets actually qualified for the DIAMOND BONUS BUY. This was incredibly frustrating, and I feel misled by the false advertisement of the sale price. Macy's might be losing me as a loyal customer due to this confusing experience.

I am reaching out with a concern about the current experience loyal customers like myself are facing. As the end of the year approaches, I am being reminded of the minimum purchase needed to maintain my status at Macy’s. Macy’s has always been my preferred store due to its quality products, reasonable prices, and excellent customer service. As a Premier member residing in Hawaii, meeting the minimum requirement was never an issue until recently. Lately, I have struggled to find necessary items in-store, and when attempting to order online, I encounter restrictions on shipping to Hawaii for many products, even simple items like earrings or kitchenware. This has made it challenging for me to fulfill the minimum requirement, risking the loss of my Premier status through circumstances beyond my control. I kindly request that Macy’s considers extending my Premier status until December [redacted] and I urge them to expand their online availability to include Hawaii, eliminating these limitations. Thank you for your attention to this matter, and I look forward to a prompt response. Happy Thanksgiving! Nora D.

I walked down to Go Circle with a friend who wanted to buy a fake leather jacket near Kansas Avenue. We came across a health food store on the North end. Another person there was discussing what to do next. We then went back to Mr. Bailey's where Roger cooked cabbage and potatoes in the bathroom. It made me feel paranoid. Roger assured me everything was alright. It seems like there was a misunderstanding about the potatoes, but overall, the day was good.

I recently tried to buy some items and was surprised to find out I had an online account. I don't recall setting it up, which is fine. I must have created it a while ago and forgotten. I am delighted to have an online account, but I can't recall my password. Despite following the steps to reset it multiple times, I was unsuccessful. Perhaps I was not patient enough with the system, but I made several attempts, even taking a break to eat dinner in front of the computer (being in my early 70s, you never know). Luckily, I stumbled upon a Macy's page that made it easy to navigate without mentioning my existing account. After providing my name, address, credit card info, etc., I fear that the user-friendly Macy's page has disappeared, leaving me wondering if my purchases are lost. Macy's has always been my trusted place for clothes, so I am seeking assistance. Thank you.

I made a purchase on Macys.com on 11/4/21 under order number #[redacted]. The item was shipped on 11/5, however, it has not been delivered yet. The tracking information states that it's being shipped via LSO with Airbill #ZY06BB9W. LSO's website shows that the package has been out for delivery since 11/22. I have attempted to contact LSO without success. I am reaching out to Macy's to assist in resolving this matter with the shipping company.

Subject: Issue with Order #[redacted] I faced an issue with my order at Macy's. Initially, I tried to check out using Klarna, but Macy's indicated it was not available. So, I proceeded with PayPal. However, despite completing the transaction through PayPal, I received a confirmation email from Klarna for the pending order. Klarna's support chat confirmed the successful processing of my order. Additionally, I also see the pending order in my PayPal account, the actual payment method I used. Despite selecting PayPal and completing the payment process through them, the order seems to be registered as pending in both Klarna and PayPal systems. Your assistance in resolving this matter would be greatly appreciated. Thank you, M.

Today, I visited Macy’s at the Joliet Illinois mall. I selected two tops that were advertised as 60% off, with an additional 30% off for friends and family. The original price of the tops was $39.50, which would have made them $15.80 each with a 60% discount. With the additional 30% off, they should have been $11.06 each. However, the clerk informed me that I could not combine both discounts, despite the signage indicating otherwise. Feeling disappointed by this apparent false advertising, I decided not to purchase the tops and instead bought some pajamas. I received several coupons in the mail, including a birthday coupon, but was unable to use them. I hope Macy’s will ensure their signage is accurate to avoid confusion. I value knowing the correct prices and discounts while shopping. Despite this experience, I have been a loyal Macy’s customer for many years and hope for a resolution. Thank you for addressing this matter. Mary B.

Dear Macy’s Customer Service, I recently made a purchase of a pair of blue jeans online from your Natick, MA store on November 29th, Order # [redacted]. The tracking information indicates that the item will be delivered on December 8th, but as of now, I have not received it yet. Upon buying the jeans, I earned $10.00 in Star rewards, which I intended to use within 8 days for another purchase. However, when I tried to order Men’s Handkerchiefs, Web ID [redacted], the option to apply the rewards at checkout was not available. A Macy's representative explained that the rewards would only be visible at checkout after the jeans are delivered on December 8th, exceeding the 8-day reward usage period. Feeling frustrated with the process, I have decided to abandon the purchase altogether. Sincerely, David M.