Lyft Customer Service Issues

Good afternoon, I am Tatiana Ledezma. Yesterday at 5 pm, I ordered an XL car to take my children home. It was raining and the car refused to take us, leaving my young children and me in the rain. The car parked far away, about a block. We had to walk to reach it in the rain, and the driver told us not to get in because our shoes were wet and could damage the car. Taxis in NY have never behaved like this. Please, if you are going to work in a public capacity, do it correctly. My children got even more wet trying to reach the taxi, and he wouldn't let us board. Be more careful with who you hire, or you will have problems. I will no longer use Lyft because of this incident. I prefer to switch companies because you are not doing your job properly and do not hire good people.

Yesterday at 5pm, I requested an XL car from a ride-hailing service to take my children home. It was raining heavily, and the driver refused to take us, leaving me and my two young children in the rain. The car was parked nearly a block away, and when we reached it, the driver insisted we couldn't board with wet shoes and claimed the car was damaged. I have never experienced this kind of unprofessionalism with state of NY taxis before. Please ensure that drivers hired for public service are more considerate and provide better service. My children were upset by the ordeal of having to walk in the rain, only to be denied entry into the vehicle. This incident has made me lose faith in using this ride-hailing service; I will switch to a different company where drivers are more reliable and respectful.

Yesterday at 5 pm, I requested an XL car from a taxi service in NY to take my young children home in the rain. However, the driver was rude and refused to let us in the car because our shoes were wet, leaving us stranded in the rain a block away. This behavior is unacceptable, especially when dealing with children. I hope the company can ensure better service in the future and hire more responsible drivers. Due to this incident, I will no longer be using their services and will be looking for alternatives. Contact: Phone: [redacted] Email: [redacted] Taxi Information: Driver Name: Mahamoud Location: 21-02 Ditmars Blvd, NY Date: 07-08-[redacted] Time: 5:21 pm

I have submitted my complaint multiple times about the driver. Despite his request not to be assigned to me due to the unclean and foul-smelling car, plus his erratic behavior, I recently waited for 20 minutes for a ride, only to be reassigned to another driver. This is my third email regarding this matter. I am requesting a refund or else I will seek legal action. The driver's name is TANZELL.

I have informed Lyft three times about this issue. This morning, on July 9, [redacted], I took a Lyft ride in Seattle, WA, which cost around $13. However, my credit card was flagged for suspicious activity and consequently, the company closed it. I am waiting for my replacement card to arrive in a few days, and I understand that the driver may not have been paid for the ride. I will update my Lyft account with the new credit card number once I receive the new card. I hope this information is clear. Carol C Roach. Previously used card details: Visa ending in [redacted], expiration date 02/25, CVV [redacted].

I recently took a Lyft ride from San Marcos to Austin and back, which should have cost around $80 for the round trip. However, I was charged $[redacted].88 on my debit card, even though I had switched my payment method to my mom's card on the Lyft app. Surprisingly, my mom was also charged for the same ride, despite us not traveling together. She was charged either $80.89 or $89.80 for the same trip that cost me $[redacted].88, leading to both of us being double-charged. It's confusing because I had updated the payment method to my mom's card, but we still both got charged separately. The round trip was priced at $80-something, and the duplicative charges on both our accounts are unjustified.

I am confused about why it took almost three years to be informed about a minor accident. The incident involved clipping two stop signs while driving a 75-foot semi during a detour. The total damage was $[redacted].21, which was promptly paid. I want to emphasize that this was an unavoidable accident. My driving record shows a clean history with no tickets for many decades. Throughout my 66 years of age, I have professionally driven taxis, buses, and limousines. Being deemed unfit to drive for Lyft due to this isolated incident involving two stop signs is disheartening. I have not driven for a year and a half due to battling cancer, and I rely on this part-time job. I sincerely urge you to reconsider my situation as I have been a committed Lyft driver.

Dear Sir/Ma, I am Olumide Philip Olajubutu, and I recently applied to be a driver with Lyft. Last week, I transitioned from opting for a rental car to purchasing a clean Toyota Prius [redacted] for this opportunity. However, upon trying to complete my application today, I was informed that I am not eligible to drive for Lyft. I have a clean record without any police or criminal issues over my decades of driving experience. I kindly request a review of my application and a comprehensive background check. I am eager to understand the reasons for the hold-up after being prompted multiple times to finalize my application and start driving. My new vehicle's registration is LSX [redacted], and I have full coverage insurance from State Farms. Please reconsider my application as I have been encouraged by the emails prompting me to proceed. For any further inquiries, feel free to reach out at +[redacted]6 or via email at [redacted]. Thank you, and I look forward to your prompt response. Yours faithfully, Olumide Philip Olajubutu

I requested a ride from Lyft, but it never showed up. I'm now late for work and could get into trouble. This isn't the first time I've been ignored by Lyft. I understand there may not always be a car available, but as a paying customer, I expect better service. My money has been held, and I don't know when it will be refunded. An hour has passed since my ride was supposed to arrive, and it's still not here. I had to ask a coworker to pick me up. This is unacceptable. I have used Lyft frequently in the past and have never been treated this way. The service promises on-time rides, but that's clearly not the case. This false advertising needs to be addressed for future customers. If this issue isn't resolved, I may have to switch to Lyft or use a local taxi service, who I believe would provide better service.

My elderly mother visited Black Salt Seafood Restaurant today in NW Washington, DC. She took a Lyft ride with driver Daryl, who charged $10.95 to drop her at her condo. Unfortunately, Daryl was eating lunch without a mask on during the ride, and he expressed hesitancy about vaccination, making my mother uneasy. It is crucial for drivers to follow safety guidelines by being vaccinated and wearing masks, especially as the Delta variant spreads. I kindly request a refund of $10.95 for Ruth Burg at [redacted] Massachusetts Ave NW, Apt. [redacted], Washington, DC [redacted], and ask for clarification on Lyft's policies regarding driver vaccinations, mask-wearing, and overall health protocols to ensure the safety of passengers. Thank you.

In April, I attempted to schedule a ride, but was prompted to add a new payment method due to an address change. Despite purchasing a Lyft card, my account insisted on another payment. After numerous attempts to explain my situation, technical support failed to assist beyond sending standard messages. After updating my payment, my account is now disabled or locked. Despite multiple chats with customer service, my account remains inaccessible. With over $[redacted] on a gift card, I am unable to utilize the funds.

On July 22nd around 1:23pm, I took a Lyft ride with Jacques from McKinnon International Airport to Plaza Casino Hotel. I left my luggage and grey Under Armour bag in the backseat, which contained my car keys for a [redacted] Dodge Charger ($[redacted] to replace) and my husband's iPad. When preparing to leave on July 26th, I realized I forgot my bag in the vehicle. I've tried contacting the driver with no response. What other options can I explore? The iPad has sensitive information, so I am worried. I'm planning to file a police report. If the items are located, can they be shipped to me?

I recently came across a story about a Lyft driver in Ohio who was fired after defending herself during a dangerous assault by two passengers. The driver, who had a concealed carry permit, used her legally owned firearm to protect herself. Despite escaping harm, she was terminated by Lyft. This incident has made me reconsider my loyalty to Lyft, a service I have used for years without issue. Knowing that the company values its policy over the safety of its drivers is concerning. I have decided to cancel my account in protest of their actions and will actively raise awareness about this matter. For any inquiries regarding my decision, please reach out to me at [redacted] or [redacted]. - John A. S.

I recently read about a Lyft driver in Ohio who was terminated for defending herself from a dangerous assault by two passengers. She used her legally obtained concealed carry permit to protect herself, which led to her dismissal. Despite being a long-time Lyft customer without any previous issues, I have decided to cancel my account due to this incident. It seems Lyft prefers leaving drivers defenseless rather than allowing them to carry legal firearms for self-protection. I cannot support a company that disregards its employees' safety. I am closing my account immediately in protest. I urge Lyft to revise its policy to permit drivers to carry lawfully licensed concealed firearms without repercussions for using them in self-defense situations. For further discussion, you can reach out to me, John A. Stanley, at [redacted] or [redacted].

I am requesting that Lyft refund the money they charged me erroneously on two different credit cards. Even after I removed one of the cards from my account, the charges continued. It is concerning that they still had access to my deleted credit card information. I need Lyft to rectify this issue promptly. Charging the same fare to two different credit cards on July 27th, despite me updating my payment details, is unacceptable. I will escalate this matter to the appropriate authorities if not resolved promptly. Kindly respond and refund the overcharged amount back to my credit card.

On June 13, [redacted] at 10:31 pm, I took a Lyft from Orlando International Airport to my home at [redacted] Gull Dr S, Daytona Beach, FL [redacted]. The driver's name was Akmssfiq. The cost of the ride was $[redacted].99, and I have a screenshot of the quoted fare before the trip. Everything went smoothly with the pick-up and drop-off. However, after being charged $[redacted].99, I tried to add a $10 tip but received a message stating I had an outstanding debt to clear before tipping due to an unexpected additional charge of $1,[redacted].47. This sudden price change is unacceptable, Lyft. Now my account is frozen because of this error, not due to any actions on my part. I request my account be reinstated promptly. Thank you, Kevin M.

My name is Darryl Miller. Yesterday, I took a ride with Lyft. I was seeking a car for a second ride, but I did not accept the ride. Surprisingly, I was charged $69, when the first ride was only $43. The second ride I never accepted had a charge of $24. I need these incorrect charges refunded promptly. I value being a good customer and want to continue using Lyft, but I need this issue resolved. My contact number is [redacted], and my email is [redacted]

On or around July 29, [redacted], I, Daniel Baris, attempted to link my Hilton Honors account with Lyft. While filling out the online form, I accidentally authorized a point redemption to Lyft, thinking it was a bonus for connecting the accounts. I was shocked to see that 45,[redacted] points were deducted from my Hilton Honors account and sent to Lyft. This was not my intention and has left me very upset. This incident has made me hesitant to continue using Lyft and I currently rely on Uber for my transportation needs. I kindly request that the points be returned to my Hilton Honors account [redacted] as a gesture of goodwill. I hope this matter can be resolved promptly and I eagerly await a positive reply from you. Thank you, Daniel Baris

Two months ago, a passenger made false statements to get a free ride, resulting in my deactivation. With over [redacted] rides and [redacted] limousine jobs, I pride myself on my professionalism and efficiency as a driver. Maintaining a near 5-star rating even after completing [redacted] jobs a week speaks volumes about my dedication. Unfortunately, a baseless accusation from a passenger tarnished my record. I believe the safety team mishandled the situation by not thoroughly investigating. Just a simple mention of the in-car camera could have possibly resolved the issue. It's disheartening to be let go under these circumstances after delivering exceptional service. I refuse to work for a company that treats their workers unfairly. This incident hangs over me like a dark cloud, impacting my livelihood. The day of the deactivation, I had just experienced one of my most successful days financially, solidifying the fact that hard work pays off. It's disappointing not to be given the benefit of the doubt in this situation.

I used your app and have an account with you under Patricia Russell. I entered the address for Mustang Alignment at [redacted] S. West 74th in Mustang, Oklahoma several times. When I tried to get picked up, the address didn't show correctly, leading to a mix-up, and I'm now waiting for a yellow cab in an unfamiliar and potentially unsafe area. I want to address this and express my frustration. I was disconnected when seeking help previously, and I urge you not to transfer me to another agent. I can be reached at [redacted]. This situation is concerning as it could have put me in danger due to the app issue. I plan to escalate this matter to local media for attention.