Lyft Customer Service Issues

I had a disappointing experience with Lyft last night. My driver took a couple of wrong turns, making my trip longer than necessary. As a result, I was charged more than double the usual fare, around $20, instead of the typical $10. Throughout the ride, the driver seemed distracted as he frequently looked at his phone while driving erratically. At one point, he unexpectedly stopped on the freeway, unsure whether to exit or stay on. This caused me unnecessary stress and additional charges. I believe I should be refunded for this inconvenience.

I am Aderemi Oluwaseyi, a top Lyft driver reachable at [redacted]. Thank you for contacting me regarding the recent issue that led to my account deactivation following a complaint from a rider. I want to clarify that my interaction with the rider was positive and respectful. Despite her extended stop during the trip for a COVID vaccination, I remained patient and helpful, even assisting her with carrying her bags. I take pride in providing safe rides, especially during weekends with potentially intoxicated passengers, always prioritizing their well-being and comfort. The deactivation of my account has significant implications for me as a dedicated Lyft driver supporting my family. I am committed to upholding the values of Lyft and assisting passengers in a professional manner. I apologize if the rider felt inconvenienced by our interaction and assure you that I will strive for even higher professionalism in the future. I kindly request a reconsideration of my account deactivation. Thank you for your understanding and prompt attention to this matter.

On Thursday, June 3rd, I accidentally left my black flip phone in the car with Kiaramabal while using Lyft. Despite reporting it to Lyft, I am still without my phone. My name is Yaakov Globman, and I am frustrated as I provided the driver's name and details of my trip from [redacted] Overbrook Ave to [redacted] South Columbus Blvd. I am puzzled by the delay in resolving this issue. Please assist me promptly in retrieving my phone. Unfortunately, due to the situation, I only have access to a house phone at [redacted] instead of my cell number [redacted]. Any help to contact the driver and get my phone back would be greatly appreciated. Thank you, Yaakov Globman.

I have been trying to address an issue with your app for over a year. After updating my account, I now have 3 cards with the same billing address, which seems unsafe. When I attempt to order a car, the app asks me to update or add a card with the same billing address as one already on file, but I still encounter an error message. This has led to a frustrating and unsafe situation today when I was stranded trying to get a ride. Despite multiple assurances that the matter would be resolved promptly, I have received no meaningful response or solution. I was even told a higher department would contact me within a day, but it has been 7 days with no communication. This lack of assistance has pushed me to consider escalating the issue to the BBB. Despite my loyalty to Lyft, I had to rely on Uber today due to this ongoing problem. I trust that you will address this issue promptly to avoid further escalations.

I applied for Lyft in April. My background check results came back, and they rejected my application based on one charge. The charge was from when I lived in Iowa over a year ago. While I was away in Wisconsin, my son-in-law, who was driving a car registered to me, got a ticket resulting in a suspended license. I was not aware of this as I had Wisconsin plates on the vehicle. I helped him sort out his license issue, and the court dismissed his ticket as he had his license reinstated. This should not affect my Lyft application as the Iowa court dismissed the charge. It was not a moving violation, and I have a clean driving record with no major accidents or criminal history in the past 5, 7, or even 10 years. I am puzzled why this dismissed ticket is causing an issue.

Hello, I am Bamidele. Today in Duncanville, I picked up a lady around 11:00am and drove her to the Airport. There was confusion as the GPS directed me towards Airfield Drive instead of the terminal. When I clarified her destination, she became upset, leading to a distressing situation where she accused me of misconduct. I promptly contacted [redacted] and sought help from the Airport security. The police arrived, and the misunderstanding was resolved after questioning both of us. This distressing incident has deeply affected me, leaving me feeling traumatized.

I was wrongly charged by Lyft for an amount of money that shouldn't have been charged at all. The ride I took from Exxon on Highway 70 South in Nashville, TN, to Cumberland Inn at [redacted] West Trinity Lane in Nashville, TN, should have cost $17.88, not $49.00 or $40.83. Lyft, you charged me for amounts that were not correct. I don't know why I was charged $49.00 or $40.83 as they do not match the fare I should have been charged for the ride. I have email evidence stored on my cellphone to prove this error. I urgently need someone from Lyft to contact me regarding this issue. Also, Lyft, you must promptly refund or credit back the wrongfully charged amounts like $49.00 and $40.83 back to my account.

I recently took a ride with Lyft and since then, my bank informed me of three charges from Lyft on my card. This has caused my bank to freeze my card until this issue is resolved. The ride I took was on June 5, [redacted] in Palm Bay, Florida from [redacted] Brantley Street to [redacted] Harris Ave. for $17.57. However, I am seeing two additional charges from Lyft for $14.21 and $23.91 which I did not authorize or take any extra rides for. I have not been able to contact Lyft by phone, and my ride history only shows the $17.57 ride for Ryan Mahoney. I am seeking assistance in resolving these extra charges that I did not approve.

We requested an XL ride and the driver arrived in an SUV with 3 rows, but insisted on putting our luggage on a rack on the trailer hitch despite the pouring rain. He made a comment about being glad our luggage was plastic, as our belongings got soaked due to non-waterproof areas near the zippers. We spent the first part of our vacation drying everything out in the hotel room. Contacted Lyft through their in-app chat, they offered a $5 credit, which felt inadequate. After the initial agent left, we were supposed to be reviewed by another agent but never heard back.

There has been a recurring issue at Tampa Airport over the past few years with drivers having difficulty finding passengers. Despite the app requesting terminal and airline information for precise pickups, drivers rely on GPS leading to inaccurate locations. I experienced a delay of nearly 20 minutes for my ride tonight, with the initial driver missing me even after specific directions, eventually cancelling the ride. I had to request another Lyft, which also drove by before I flagged them down. My concerns include extended wait times at Tampa compared to other airports, drivers overlooking specific pickup points, abrupt ride cancellations without notice, delays in Lyft's messaging system, and a feedback system that doesn't fully cater to different issues. The recent experiences have led me to decide that tonight was my final ride with Lyft, as the service quality has declined with attempts to push vehicle upgrades and unsatisfactory customer support.

I made a booking through the app for a ride from [redacted] Sycamore Terrace in Stamford, CT to Terminal 4 at JFK airport. Initially quoted around $[redacted], with pickup at 2:20 PM and arrival around 3:35 PM. However, upon receiving the receipt, I noticed I was charged $[redacted] due to traveling further than my original request. I reached out, and they promptly issued a credit of $43.29, bringing the total down to $[redacted].86. The receipt incorrectly showed a drop-off location at New Rochelle at 4:49 PM instead of JFK, double-charges on the Bronx-Whitestone Bridge, and rates based on [redacted] minutes and 63.45 miles (though my destination was only 40 miles away). I still feel the credit doesn't fully address the issue. Uncertain if the driver's mistake led to the incorrect charges or if there's another explanation.

Dear customer service, I'm reaching out for assistance in obtaining a document confirming I have never worked for Lyft. My insurance company requires proof that I have not been employed by Lyft due to a misunderstanding when an adjuster saw an old Lyft sign in my car. They are withholding repairs until I provide this verification. I have never worked for Lyft and would be grateful if you could email me the necessary document to resolve this matter with my insurance company. Thank you for your help. Sincerely, N. P.

I had a ride arranged by my doctor's office, but it seems that both my phones fell when the driver suddenly hit the brakes. The driver, named Cemillia or similar, was driving a black Toyota Rav. The pickup was from [redacted] N Macarthur Blvd, Irving, TX [redacted], and drop-off was at [redacted] Park Grove Apartments. It has been about 30 to 45 minutes since the incident, and I have been unable to reach my phones as they are not with me. I have been calling them repeatedly, but they are going straight to voicemail. I urgently need my phones back. I have informed my doctor's office, and they are assisting me in resolving this issue. Please help me retrieve my phones. -Samantha E.

I have been a Citibike member in NYC for about three years now. Recently, after the partnership with LYFT, I noticed a mysterious $50.00 charge on June 27, [redacted]. This unexpected charge left me puzzled about what might have gone wrong during my rides. My attempts to contact LYFT support were frustrating as the only available option was emailing their support team, which took a while to get a response. When I finally heard back, the explanation given about the charge being for automatic refill cash was unsatisfactory as I never agreed to such a feature. After facing difficulties reaching a live person at LYFT, I contacted Citibike for assistance. Unfortunately, my experience with their customer service was also disappointing as the conversation was abruptly disconnected. This entire situation has been quite frustrating, and even after sending follow-up emails, the lack of a timely and helpful response has left me feeling undervalued as a customer.

This isn't my first time using Lyft, and I recently had a frustrating experience. I selected the option for an immediate ride at a higher cost, only to discover that the driver was still 15 minutes away. After waiting for over 5 minutes without a driver being assigned, I assumed there was an issue and canceled the ride. Despite not receiving the service, I was charged $16, which I find unacceptable. Additionally, I had a previous incident where changes I made to the payment and destination were not reflected correctly, resulting in double charges on two different cards for what should have only been one ride. The overall service experience has been disappointing and I hope these issues can be resolved promptly.

Hello, I have a question regarding my recent ride booking. I am currently waiting for my pick-up but noticed a discrepancy in the assigned driver distances. I paid more to be picked up within a specific timeframe, but the assigned drivers were further away than the timeframe allowed for. I understand that driver availability can vary, but it seems unfair to charge extra for a service that cannot be provided within the specified time frame. I am not overly concerned about the cost difference, but more so about the timing aspect. Thank you for your attention to this matter.

I have been communicating via email with several representatives about an unauthorized transaction of $50 on my debit card. They assured me that the refunds of $25 each have been issued, but my bank has no record of it. This has been ongoing since June 15. The situation has caused me overdraft fees and financial strain. I have kept the email chain and screenshots. Please help me expedite my refund. Regards, Caitlyn S.

On 7/2/[redacted], my bank account was debited for three rides and two $3 tips, but there should have been three tips for $3 each. The Lyft app shows three rides with prices including my $3 tips. The total I was charged for these rides adds up to $40.89, not $34.89 as stated. On the same day, Lyft debited my account for $10.99, $10.76, $10.14, $3.00, and $3.00. There seems to be a missing $3 tip. Then, on 7/4/[redacted], there was another debit charge from Lyft for $34.89, the total shown in the app. Essentially, I was charged twice for the rides from 7/2/[redacted] – once individually on the day and then the total was debited two days later. I'm unsure if Lyft was paid twice or if my bank mistakenly debited the amount from Lyft's hold. I've reached out to both Lyft and my bank to resolve this. I’m concerned about potential overdraft fees due to this error. My name is Nicole R. Fisher, and you can contact me at ([redacted])-[redacted]. I prefer a phone call over an email to discuss this matter. Thank you, Nicole.

I frequently use Lyft and would like to continue, but I've noticed a recurring issue with being charged multiple times for a single ride. This year alone, I believe I've been overcharged by approximately $80 due to this billing error. For example, on July 2, I took two rides and was charged again on July 6. The incorrect charges are impacting my budget since I'm on social security. I appreciate your drivers and vehicles but am frustrated with the billing discrepancies. I hope to have this matter resolved by speaking to a representative as I value using your service. My name is Natalie C. from Pembroke Pines, FL. You can reach me at [redacted] or [redacted]. Thank you for addressing this issue promptly.

The night before the popular Peachtree Road Race in Atlanta, I booked an early-morning Lyft ride to the starting point to ensure I arrived on time and avoided congestion pricing. The morning of the race, the Lyft app indicated Yaya was en route to pick me up. However, just as I was leaving the house, I received a notification that the ride was complete, even though I had not been picked up. I promptly requested another ride, and Angel came to my rescue, getting me close to the starting point just in time. While Lyft eventually corrected the charge for the original cancelled ride, I ended up paying $39.59 for the second ride, likely including congestion pricing. I am seeking a refund of $29 to cover the additional expenses incurred due to congestion pricing, which I had initially wanted to avoid by planning ahead. The unexpected ride cancellation caused stress and inconvenience, making my request for compensation reasonable.