How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this LifeLock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Here is how our research team describes the way the LifeLock phone system greets you: If you already have identity theft protection, press 1. For new enrollment, press 2.
Below are some clips we've found from LifeLock's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support. If you're calling in regard to a recent dark web notification, this does not necessarily mean your data has been misused this stage.
When we detect your information on the dark web, we notify you.
You do not need to talk to an agent unless you have been informed that your exposed personal information been used to commit identity theft, we can't erase your information from the dark web.
But you can find information on how to take action to protect your exposed data by visiting us at norton dot com slash starqueb.
Again, that's Norton dot com forward slash dark web.
If you already have identity theft protection, press one.
For the new enrollment department, press two."
Excerpt from a call with LifeLock
Monday, January 29, 2024 6:27 PM
They may ask for information for security purposes
"Would you like to proceed?
For security purposes, I need to collect some information to locate and access your account."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may need the phone number on your account
"In order to help you, I'll need a moment to try to locate your account based on the phone number you are calling from."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may ask your reason for calling (instead of a menu)
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support.
Your call today may be recorded to help us improve our service.
Now let's get you the help you need if you already have identity theft protection.
Press one. For the new enrollment department, press two.
In a few words, could you let me know how I can help you today?"
Excerpt from a call with LifeLock
Sunday, February 25, 2024 8:27 PM
They may ask you to enter information with the dial pad
"To start, please speak or enter your four digit year of birth using your keypad."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:21 AM
They may ask you to say or enter information
"Thank you.
Providing the last four digits of your Social Security number is a safe and secure way for us to identify you.
Please say or enter the last four digits of your Social Security number."
Excerpt from a call with LifeLock
Sunday, March 10, 2024 2:32 AM
The first phone menu
"Your call may be recorded for monitoring and training purposes.
Welcome to LifeLock customer support.
Your call today may be recorded to help us improve our service.
Now let's get you the help you need. If you already have identity theft protection, press one.
For the new enrollment department, press two."
Excerpt from a call with LifeLock
Monday, March 11, 2024 7:20 PM
What are the hours and when should I call?
LifeLock operates the call center for this 800-543-3562 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 213 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this LifeLock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like LifeLock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call LifeLock is Sunday.The most busy day to call is Thursday, which averages 367% more phone calls by comparison.Again, this is based on a sample of 213 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call LifeLock is Friday.
Why call this LifeLock number?
Below is a sample of recent calls to LifeLock, and their purpose. Are any of these similar to the reason you are trying to call?
Account alert clarification: "I got a text alert about my account and I'm calling in to find out more about it."
- From a call lasting 19m 34s , Mar 10, 2024 2:32 AM
Request to speak to US representative: "I need to talk to somebody in the United States."
- From a call lasting 1m 58s , Feb 25, 2024 8:27 PM
Identity theft protection inquiry: "I'd like to know what I got to do to get some protection or find out if my identity has been stolen?"
- From a call lasting 6m 5s , Feb 20, 2024 2:25 PM
Unauthorized charge: "I got a charge on an account through my email with a client ID as a six zero nine."
- From a call lasting 6m 15s , Jan 29, 2024 6:27 PM
Account cancellation request: "I just wanna cancel."
- From a call lasting 15m 18s , Jan 13, 2024 3:09 PM
Update complaint status: "We've we've gone to her complaint."
- From a call lasting 7m , Jan 10, 2024 4:00 PM
More Ways to Contact LifeLock Customer Service
There are of course other ways to contact LifeLock customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- LifeLock customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is LifeLock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a LifeLock agent. This phone number is LifeLock's best phone number because 12,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-543-3562 include Account access, My account's been hacked, Cancel service, I need to speak to customer se, My accounts aren't available and other customer service issues. Rather than trying to call LifeLock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, LifeLock has 1 phone number. It's not always clear what is the best way to talk to LifeLock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for LifeLock. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like LifeLock. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.