Instagram Customer Service Issues

Archive 351

The following are issues that customers reported to GetHuman about Instagram customer service, archive #351. It includes a selection of 20 issue(s) reported December 6, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Instagram Team, I am writing to inform you that my Instagram account has been disabled for 46 days, and I am unable to recover it. It is crucial to me to regain access. I am waiting for a response within the 30 to 45-day time frame provided by Instagram. I have already submitted my government ID proof to the Instagram team via email. Please review my case and assist me in resolving this issue. Username: iampriyamondalofficial Email: [redacted] Thank you.
Reported by GetHuman8004202 on الثلاثاء ٦ ديسمبر ٢٠٢٢ ١٤:٣٩
I seek assistance in reactivating my Instagram account, @_empty_heart_____. I believe my account was wrongly deactivated for violating community guidelines. My lawyer has thoroughly reviewed Instagram's Terms of Service and confirmed no violations were made. I kindly request the reactivation of my account. Email Format: To: [redacted] Subject: Instagram Account Reactivation Request Dear Instagram Support, I recently had my account deactivated due to an alleged violation of the community guidelines. After legal review, it is clear that no violations occurred. Please reactivate my account, @_empty_heart_____. Email: [redacted] Contact: [redacted]
Reported by GetHuman8003650 on الثلاثاء ٦ ديسمبر ٢٠٢٢ ١٦:٣٥
Subject: Instagram Account Reactivation Request Dear Instagram Support Team, I am writing to request the reactivation of my Instagram account, @_empty_heart_____. My account was deactivated for an alleged violation of Instagram's Community Guidelines. After careful review by my lawyer, it has been determined that I have not violated any of the guidelines. I believe that this deactivation was done in error, and I kindly ask that you reactivate my account. Your prompt attention to this matter is greatly appreciated. Sincerely, Ishrat S. Email: [redacted]
Reported by GetHuman8003650 on الثلاثاء ٦ ديسمبر ٢٠٢٢ ١٦:٣٩
I need assistance with my Facebook account. I received a suspicious link from a friend which turned out to be malware. After removing the malware from my computer, I found out my Facebook account was closed due to a post from an Instagram account I don't recognize ("ngo.hienhoauox3xu") that is not associated with my real Instagram ("CrazyWallrunner"). The option given to contact Instagram Help Center does not apply to me. Please advise on how I can recover my Facebook account. Thank you. - Stephan N.
Reported by GetHuman8005265 on الثلاثاء ٦ ديسمبر ٢٠٢٢ ٢٠:٥٢
I briefly used a third-party app to check my Instagram followers. After deleting the app and my account on it, my Instagram account got disabled. I submitted a review, including a photo holding a paper with my name, the code sent to my phone, and my username (Annie Malek - anniekmalek). This account holds all my cherished photos, and I'm anxious about its status. Instagram notified me that they reviewed it and permanently disabled it, but I'm unsure about why they declined my review. Thank you, Annie.
Reported by GetHuman8005918 on الأربعاء ٧ ديسمبر ٢٠٢٢ ٠٣:٠٤
Hello, my account was disabled incorrectly, and I am urgently seeking to have it reactivated. The unauthorized individual who hacked into my account altered my email and password without my consent, leading to the account being disabled. As my job and business are reliant on this account, it is crucial to have it reinstated promptly. The unauthorized person changed the password without my knowledge, causing this issue. I possess access to the original email used to create the account and can provide evidence of this. I am eagerly awaiting your assistance. My Instagram username is @cloturn.
Reported by GetHuman8006005 on الأربعاء ٧ ديسمبر ٢٠٢٢ ٠٥:٠٢
I am having trouble with my Instagram account (the_adamantine_cinderella). Every time I try to log in, an unexpected error occurs, and the webpage stops responding. Strangely, my account is visible to others except me. I am unable to access my account as one of my followers, (giving_what_i_don't_have), is leaving threatening messages on my posts. I kindly request assistance in resolving this issue promptly. Thank you.
Reported by GetHuman8006006 on الأربعاء ٧ ديسمبر ٢٠٢٢ ٠٥:٠٢
My Instagram account was disabled recently without any explanation, leading to my Facebook account also being disabled as they were linked. I have reached out via email and submitted a form regarding this issue, but I have yet to receive a response. I reviewed the terms and conditions and I have not posted any inappropriate content. My activity on both platforms is minimal and mostly consists of old photos. I mainly use these apps to stay in touch with friends and family. I am eagerly awaiting a resolution or the reinstatement of my accounts. Thank you.
Reported by GetHuman8007120 on الأربعاء ٧ ديسمبر ٢٠٢٢ ١٧:٢٧
I'm having trouble accessing my account, pavleandr! It stopped logging in automatically, and I forgot my password. I tried all the possible ones I could have created, but none worked. I don't recall linking a phone number, and when I tried entering my email, it said not found. Furthermore, it seems like it doesn't even recognize my Instagram handle! I've tried accessing it from different devices with the same issue. When I attempted to recover my account through support, I received a message saying my account was disabled and couldn't be restored. I'm confused as to who disabled it, when, and why! Please grant me access to my account. This is outrageous!
Reported by GetHuman8008372 on الخميس ٨ ديسمبر ٢٠٢٢ ٠٤:١٣
I'm having issues with my Pavleandr account. It stopped logging in automatically, I forgot my password, and none of the reset options seem to work. I don't think my phone number was linked, and the email recovery process was unsuccessful. I even realized my Instagram name was missing. I tried from different devices with the same results. When I attempted to restore the account through the help service, I received a message saying it was disabled without explanation. I need access to my account urgently. Can someone help me with this frustrating situation? My email is [redacted]
Reported by GetHuman8008372 on الخميس ٨ ديسمبر ٢٠٢٢ ٠٤:١٥
Hello, I am unable to access my account because it is requesting an authentication code that I do not know. I have tried alternative methods to log in without success. I have been attempting to log in for 10 days now. Additionally, I have paid for an advertisement that was running before I encountered this issue. Can you please assist me? I have already sent a message to Instagram and tried to contact them, but no one has responded. Regards
Reported by GetHuman8008547 on الخميس ٨ ديسمبر ٢٠٢٢ ٠٧:٣٤
My account has been compromised. I noticed unfamiliar chat activity with a follower named "htc_0300" who is now threatening to expose it to my spouse unless I provide gold bracelets and an iPhone14. This individual is also bullying my partner with offensive messages. I kindly request the prompt removal of "htc_0300" from the accounts "oz1em" and "emir_3000". Thank you for your assistance.
Reported by GetHuman8008651 on الخميس ٨ ديسمبر ٢٠٢٢ ٠٩:٣٣
Dear Team, On November 21, [redacted], my Instagram account was blocked due to a robot operation, and subsequently suspended. I faced difficulty in receiving the verification code despite multiple attempts. After waiting a few days, on November 26, [redacted], I finally received a 6-digit code to verify my account by taking a selfie with the code. To my relief, on November 28, [redacted], I received an email confirming the reactivation of my Instagram account. However, my joy was short-lived as my account was blocked once again after 3 days of usage. Upon investigating, on December 1, [redacted], I realized my mistake of using a third-party app, which led to the block. Despite following the verification process and waiting for more than 48 hours, I have been unable to regain access. Unfortunately, my appeal also yielded no results. I am deeply attached to my account, which holds nearly a decade's worth of memories. I kindly request your assistance in restoring my account. Thank you for considering my plea. Username: _huiling0201_ Email: [redacted] Country: Malaysia Thank you, Regards, Wong Hwee Ling
Reported by GetHuman-hlhweel on الخميس ٨ ديسمبر ٢٠٢٢ ١٠:٥٣
Hello, my Instagram account got blocked. Please unblock it for me. I made a mistake, please forgive me. Give me a chance, sir. Please reactivate my Instagram account. I used to call you, but you didn't pick up. Please forgive me, give me a chance. My ID was linked with Facebook, and I accidentally shared a video leading to the block. Please forgive me, give me a chance. I won't make the same mistake again.
Reported by GetHuman8009131 on الخميس ٨ ديسمبر ٢٠٢٢ ١٥:٠٣
Hello, I am Noah Erdweg. Two days ago, my account was deactivated without any explanation. I was shocked to receive the message claiming this action was justified. I believe this deactivation is a mistake and kindly request you to review and reactivate my account. I have attached my identity card for verification. Here are my details: Name - Noah Erdweg, Mobile - [redacted]90, Username - noahe09. Please verify and reinstate my account. Thank you. Best regards, Noah Erdweg.
Reported by GetHuman-noaherdw on الخميس ٨ ديسمبر ٢٠٢٢ ١٥:٥٦
I am having trouble accessing my account as I no longer have the phone number associated with it. Although I can access the email connected to the account, the code is being sent to the old phone number. I have tried to verify my identity by sending a video, but this method is not working. Furthermore, in the troubleshooting process of selecting friends to confirm my identity, only one of the contacts is receiving the notification. I have attempted this process twice, but the notifications are only going to one contact.
Reported by GetHuman8009293 on الخميس ٨ ديسمبر ٢٠٢٢ ١٥:٥٧
Dear Sir, I wanted to bring to your attention that my authentic Facebook and Instagram accounts are linked. I want to clarify that there have been no inappropriate or unlawful posts or videos shared on either platform. However, I am facing an issue as both of my accounts have been deactivated by your security system. I kindly ask for a thorough review of my accounts to rectify this situation promptly. Thank you for your assistance.
Reported by GetHuman-mehedina on الخميس ٨ ديسمبر ٢٠٢٢ ١٦:٢٧
My Instagram account was deactivated. Initially, they requested a photo of me holding a paper with my username, real name, and a specific code. After complying, they now permanently deactivated my account. I believe I haven't violated any community guidelines and I'm eager to recover my account. Any assistance would be greatly appreciated!
Reported by GetHuman8009637 on الخميس ٨ ديسمبر ٢٠٢٢ ١٧:٥٤
Account name: y.eh78 Email address: [redacted] Last name: El houari First name: Yassine Hello, I've been having trouble accessing my Instagram account today. Even when trying to log in via my Facebook account, which I can still access, I'm prompted to provide a login code or backup code that I don't have. Please assist me in regaining access to my Instagram account promptly. Thank you.
Reported by GetHuman-trappesd on الخميس ٨ ديسمبر ٢٠٢٢ ٢٢:٠٧
A few months back, my account was hacked. The hackers sent me an email to update my personal information, and once I did, my account vanished and was taken over. Now, they are using it to post nonsensical ways to make money. I've attempted to log in, but they've enabled two-factor authentication through a different app that I'm unable to access. I need my account back or, at the very least, I want it completely removed from Instagram before the hacker gets hold of my personal details.
Reported by GetHuman8010816 on الجمعة ٩ ديسمبر ٢٠٢٢ ٠٤:٢٤

Help me with my Instagram issue

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