Instagram Customer Service Issues

Archive 262

The following are issues that customers reported to GetHuman about Instagram customer service, archive #262. It includes a selection of 20 issue(s) reported October 21, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble accessing my Instagram account. Someone has taken over my account, changed the email address to payment****[redacted], and logged me out. My original email is [redacted], and my username is _.mariahtru._. I've tried to reset my password, but it's not working. I need help to regain access to my account without starting a new one. The system keeps saying the username I entered doesn't match an account. Please assist me in recovering my account. Thank you.
Reported by GetHuman-trunnell on Donnerstag, 21. Oktober 2021 13:59
Each time I use Instagram's web version for an extended period, my account is flagged for "suspicious activity," resulting in me being locked out. This is frustrating. I receive requests to complete complex tasks to verify my identity. Once, I even had to send a facial video through the app to confirm I'm human. This process is unreasonable. Instagram should address the functionality of its website to align with its platform better. Additionally, a more considerate method of identity verification should be implemented.
Reported by GetHuman6730085 on Donnerstag, 21. Oktober 2021 15:39
My Instagram account, mich_depra, linked to my [redacted] email, was hacked a couple of months ago. I am unable to access the email associated with the account to receive the recovery code Instagram sends. Despite changing the password using a different email, upon logging in with the new password, the account still indicates it has been compromised and prompts me to recover it via a code sent to my inaccessible email. Even attempting to use a link provided via email is unsuccessful because it still requires the inaccessible code for verification.
Reported by GetHuman-deprami on Donnerstag, 21. Oktober 2021 16:04
I need help as my account was mistakenly disabled. Hi Instagram team, my Instagram page has been disabled. Someone anonymously reported my page, and Instagram mistakenly removed it. When my page was disabled, Instagram didn't send any notification or support message. I am not sure why my page was removed. I want to reactivate my page. I would be grateful if you could review my page with the URL and screenshot I am sending. Thank you, Instagram team.
Reported by GetHuman6730232 on Donnerstag, 21. Oktober 2021 16:16
Someone hacked my follower's account and messaged me through DM on my Instagram (__taylorannm__) offering $10,[redacted] if I signed up for a cryptocurrency account. They guided me to change my settings and input another email. After sharing my phone number, they locked me out, changed my password, and altered my recovery options. Desperate, I tried to reach them from my alternative Instagram (_ladyannabelle), but they demanded the same there. I am seeking advice on how to prove __taylorannm__ is my account. I possess ample evidence to support my claim. I'm hopeful for your assistance.
Reported by GetHuman6731225 on Donnerstag, 21. Oktober 2021 20:23
Subject: Issue Connecting Instagram Account Hello, The difficulty is not with Facebook but with Instagram. French photographer Tony Frank (tonyfrank.fr) had a webmaster create an Instagram account named tonyfrankofficiel with [redacted] followers. We have been unable to reach our former webmaster for assistance. What steps should Tony Frank take to regain access to his account tonyfrankofficiel with [redacted] followers and the photos posted on it? Thank you. Subject: Problem with Instagram Account Access Hello, I am Françoise Carminati, assisting French photographer Tony Frank. I am reaching out regarding issues with logging into my boss's Instagram account. Initially, there was an error in the email linked to the Instagram account. We used [redacted] instead of the correct email [redacted] Despite attempts, we have not been able to contact our previous webmaster. Currently, we are unable to access our account due to the wrong email and unresponsive webmaster. We aim to avoid the account being locked due to professional reasons, considering its significant following of over [redacted] subscribers. Please send a reply to [redacted] if you receive this message promptly. Your urgent response is crucial for Tony Frank. Warm regards, Françoise Carminati [redacted] tonyfrank.fr 06 14 47 63 36 01 42 02 95 26
Reported by GetHuman6729244 on Donnerstag, 21. Oktober 2021 20:27
Hello, I recently encountered an issue with accessing my account. An error message prompts me to confirm my information on the app to regain access, unfortunately, the app has been unresponsive for several days now, hindering my ability to confirm my identity as directed by the error. My account, 'this_wasnevermyworld', is only 2-3 weeks old, and I am unable to access it via desktop or the application. I seek guidance on how to resolve this situation, as it has been frustratingly unproductive. Could you please assist me in recovering my account? I have always maintained appropriate behavior and engaged positively in my interactions within the community. My interest lies in rock music and fostering new friendships. I appreciate your support in resolving this matter promptly. Thank you and have a great day.
Reported by GetHuman6731365 on Donnerstag, 21. Oktober 2021 21:06
Hello, The issue is not with Facebook but with Instagram. French photographer Tony Frank (tonyfrank.fr) asked a webmaster to create an Instagram account for him with the username tonyfrankofficiel (with [redacted] followers). Attempts to reach the former webmaster were unsuccessful. What should Tony Frank do to regain access to his account tonyfrankofficiel with his [redacted] followers and photos? Regards, Francoise [Email sent to [redacted]] Hello, I'm Françoise Carminati, an associate of French photographer Tony Frank, writing to address an account connection problem on Instagram. We encountered an issue with the email linked to the Instagram account. The email entered was [redacted] rather than the correct one, [redacted] Efforts to contact the former webmaster have been fruitless. Currently, we are unable to access the account due to the email discrepancy, and we cannot afford for this account to be inaccessible for professional reasons, given the over [redacted] subscribers. How can we retain access to the same account? Kindly respond to [redacted] promptly. Your swift assistance is greatly appreciated for the benefit of Tony Frank. Regards, Françoise Carminati [redacted] tonyfrank.fr 06 14 47 63 36 01 42 02 95 26
Reported by GetHuman6729244 on Donnerstag, 21. Oktober 2021 21:12
I recently lost my phone and had to replace it with a new iPhone. While trying to log back into my Instagram account using my known username and password, I was prompted to verify myself by receiving a code via either my phone number or email. Unfortunately, I don't have access to the email linked to my account and the obscured phone number displayed is only showing the last two digits. When attempting to receive the code using the provided number, I don't receive anything. I've already contacted Instagram support about this issue, but I'm unsure of how long it will take for a response, if at all. I'm now seeking advice on how to uncover the full phone number or email associated with my account and any other resources that may help in this situation.
Reported by GetHuman-kdhaher on Donnerstag, 21. Oktober 2021 21:29
Hello, I would like to report an issue with my account. My account seems to have been hacked, as I received notifications to log in using an email and phone number that do not belong to me. I believe someone else posted inappropriate content from my account. I kindly request the reinstatement of my account "Wyldfyre1" as I miss using Instagram. When trying to input my username, initially it could not be found. Later, when it finally registered, I was prompted to confirm through a code sent to my phone, but I have not been receiving the verification code. This situation is frustrating, and I appreciate your assistance in resolving it. Thank you. Best regards, D. McGinnis
Reported by GetHuman6731511 on Donnerstag, 21. Oktober 2021 21:55
I am currently facing issues logging in. On October 19th, I noticed I couldn't like or comment on stories, share posts, or update my feed. I suspected the app might be lagging, so I cleared its storage. However, when I tried to log back in, I discovered that my password had been changed. I did not make this change and suspect my account may have been hacked. A page repeatedly prompts me to change my password, alleging that I shared it to gain more followers, which is untrue. When I attempt to reset my password, Instagram sends the code to my email instead of allowing me to choose my phone number, the method I used to sign up. As I no longer have access to that email, I am unable to regain entry. I implore for assistance as my account holds many cherished memories that I do not wish to lose. Thank you for your support.
Reported by GetHuman-batoolby on Donnerstag, 21. Oktober 2021 23:34
I am facing an issue with my Instagram (IG) account. Since Monday, I have been unable to access it. I did not log out voluntarily, but now I am continuously prompted to confirm my ownership of the account. Despite changing the password multiple times, the issue persists. I have tried contacting IG support several times and only receive password reset emails that do not resolve the problem. My account is private and contains personal photos. It is linked to the same email as my Facebook account, although the accounts are not connected. I can access my email, which should help in verifying my ownership of the account. I would appreciate any assistance or instructions on how to regain access to my account.
Reported by GetHuman-krstass on Freitag, 22. Oktober 2021 10:27
My account was hacked, and the hacker changed the username to iam__gretchen_. They somehow obtained my phone number and coerced me into sending a video to regain access, which turned out to be a scam. Despite proving my identity to Instagram support, they claim two-factor authentication was disabled, preventing me from regaining control. The hacker is now posting scam content on my profile, affecting my family and friends. Unable to access the email or phone number linked to the account, I am desperate for assistance as it has been 24 hours since the incident. I am willing to have the account deleted if recovery is not possible to prevent further impersonation and scams.
Reported by GetHuman-w_gretch on Freitag, 22. Oktober 2021 17:03
Hello, I am experiencing issues with my Instagram account. Upon attempting to log in, I received a message stating that there has been suspicious activity detected, and my account has been temporarily locked for security reasons due to potential phishing. Unfortunately, I do not have access to the email linked to my Instagram account, which is an old email with inactive recovery options. The email I currently use is [redacted] I have tried the "forgot password" method on my iPhone, but it does not progress to the necessary steps where I can indicate that I no longer have access to the linked email. Consequently, I am unable to complete the process detailed in the Help Center. As a content creator who regularly posts on Instagram, I have not violated any policies and I seek assistance to regain access to my account. I would greatly appreciate any guidance on resolving this matter. Thank you for your help. Best regards.
Reported by GetHuman-stan_ali on Freitag, 22. Oktober 2021 19:12
Hello. I hope to request your assistance. On 19.10.[redacted] around 19:25, my account ne_miticheva92_ was hacked by a scammer. My account was linked to my email [redacted], which was also hacked. The scammer unlinked my email and my phone number from the account, linked their own email (unknown to me), and set up two-factor authentication. The account name remained ne_miticheva92_. The scammer is posting false information about fundraising for medical treatment and is extorting money through deception. Please help me regain access to my hacked account as it contains many of my photos. I will provide all the necessary information.
Reported by GetHuman6734444 on Freitag, 22. Oktober 2021 19:42
Hello, I am facing an issue with my siberian_chronicle account. The feature to evaluate photos, subscribe to accounts, and post was initially blocked due to opening a spam email promoting account growth. The first lock was until 10.20.21, which was lifted as scheduled. Strangely, the account got blocked again for the same reason for two days. This time the lock is set until 10.28.21 even though I haven't engaged with any spam emails or services. I find this repetitive blocking unreasonable and worry it might continue indefinitely. I comprehend the first block but find it unjust to be penalized for merely opening a spam email without utilizing the service. I didn't engage with new spam emails for the recent block.
Reported by GetHuman-solovyan on Samstag, 23. Oktober 2021 12:13
Hello Instagram/Facebook Customer Service, I am Kamil Kamour, the owner of the Instagram account kamilkamour, which I've had since [redacted]. Unfortunately, for the past four months, I have been unable to access my account after losing access to my two-factor authentication app and backup codes on a new device. Despite multiple attempts, including verifying my identity with a paper holding a provided code, I continue to be redirected to the backup/authentication page. Receiving emails stating that my access has been restored does not solve the issue, and I still face the same login problem repeatedly. I am reaching out for assistance on how to regain access to my account promptly. This matter is urgent as my account holds personal content that I need to retrieve. I appreciate any help you can provide to resolve this longstanding issue. Thank you for your attention to this matter. Best regards, K.K.
Reported by GetHuman-kkamour on Samstag, 23. Oktober 2021 19:46
Hello, I am unable to access my Instagram account, mj_dagoat23. I cannot remember the email, password, or phone number associated with it. I believe it was linked to a deactivated account. Any assistance in retrieving the phone number or email linked to this account would be greatly appreciated. Thank you for any help provided. Malachi
Reported by GetHuman6737921 on Samstag, 23. Oktober 2021 23:28
My password was compromised, and my email and username on my Instagram account were changed by a hacker attempting to disconnect me from my account. I have evidence of this unauthorized access and suspect the hacker's intentions are for personal gain. I have attempted to reach out to Instagram and Facebook through their support forms, but their solutions require access to my changed email and phone number, which are under the hacker's control. The lack of live support and false email on their Play Store page adds to the frustration. They have altered all necessary information for me to access my account, and are now attempting to scam my followers using my account. My original username was demetriuskevings, which the hacker changed. I urgently seek assistance to prevent further scams and protect my followers. This has caused me distress, having built a following of 4k users over four years. I am reaching out to you as a final resort, acknowledging the limitation of options. Your intervention is crucial as Instagram and Facebook platforms are inaccessible to me.
Reported by GetHuman-fukeryat on Samstag, 23. Oktober 2021 23:50
I recently received an email from Instagram regarding a login from a new device in Los Angeles, California, a time zone mix-up from India. Although no unauthorized activity was found in my account login details, after changing the password, I even reviewed all recent login activities, but no unauthorized access was reported. I downloaded my account data from Instagram, checked all IP addresses, and confirmed that all logins from October 22 and 23 were mine. It appears to have been a glitch or misunderstanding.
Reported by GetHuman6738616 on Sonntag, 24. Oktober 2021 09:34

Help me with my Instagram issue

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