Hi:*We are long-time HA*VRBO customers, and have a general question.**Whenever we call...

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The issue in GetHuman2200513's own words
Hi:*We are long-time HA*VRBO customers, and have a general question.**Whenever we call CS, we have * kinds of experiences: ***) We get a domestic, US call center, where the reps are fast, culturally attuned, and get efficiently to the heart of an issue.**) We get an offshore call center, where the reps speak broken English, are reading from a script, and who take forever to understand and deal with even the simplest of data points, and where it can take up to **-** minutes to get to the heart of an issue.**Increasingly, we find outselves in situation *). This is unacceptable, and if it continues, you'll lose us as customers.**Is there a way to reach a domestic call center?**Thankyou,**William Bernstein*wb@efficientfrontier (our account is listed under my wife's email, *****@***.com)

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HomeAway.com

Isu perkhidmatan pelanggan
Reported by GetHuman2200513
Feb 13, 2019 - 4 tahun yang lepas
Not resolved
Setakat ini dilihat oleh 32 pelanggan
Isu serupa dengan 984 yang lain
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GetHuman2200513 mula menyelesaikan masalah ini
Feb 13, 2019 6:14petang