Google Customer Service Issues

In August [redacted], I activated Google Pay out of curiosity but never used it. Suddenly, I noticed numerous unknown fraudulent transactions on 8/26-27. Although I reported them promptly, some charges totaling $[redacted] remain unresolved. In response to these security concerns, I deleted the Google Pay app to prevent further issues. Now, when attempting to make a purchase at the Google Store for a Pixel, I find my account locked. Unfortunately, the online form does not accept submissions for incidents over four months old, leaving me frustrated as I cannot locate a phone number to discuss this matter. I am seeking resolution to remove the fraudulent charges, unlock my account, and complete my desired purchase of a Pixel 7 Pro from the Google Store.

I recently switched to a new phone after my old one broke, but I am having trouble accessing my Google account because it keeps sending verification codes to my old phone number. Even though I updated my personal information with my new phone number and Google account details, it still insists on using the old one. Sometimes, when I try to log in using my new number, it mentions sending a verification code to a different device that does not belong to me. This whole situation is incredibly frustrating, and I want to transition everything from Google to Microsoft. If I could get the recovery section to send the code to my new phone number, that would be fantastic. I have tried to reset my password multiple times to no avail. I feel like I am getting nowhere with the recovery process. Any assistance would be greatly appreciated. Thank you.

I forgot my old password on my HP Chromebook x360 11 G1 EE and managed to create a new password. However, the computer is still not allowing me access to my old files without the previous password. I am frustrated by this high-security measure and just want to retrieve my files. It seems unreasonable to require the old password for access when I have already set a new one. My phone number associated with the account is unchanged, and I always verify it's me with the correct code. Despite this, Google is not providing access due to my forgotten old password. It is essential to have a method to access files without the old password in such situations as forgetting passwords is common.

I forgot my old password on my HP Chromebook x360 11 G1 EE, but I was able to set a new password. However, I am unable to access my old files without the original password. It seems unnecessary to have such strict security measures for this issue. I just want to retrieve my files, as I believe many others may encounter this situation. Despite providing the correct verification code and having my phone number linked to the account, I am still unable to access my files. I am puzzled as to why I can change my password yet cannot access my files. I would appreciate it if I could access my old files with my new password. Thank you.

I have been unable to access my Gmail account ([redacted]) for several months now. The two-step verification process is linked to a phone number I no longer have, and the third step involves accessing the same email account I am trying to recover. Every time I attempt to recover the account, I receive a message stating that Google cannot verify my identity. I have tried using my recovery email ([redacted]), but it only sends a code and repeats the process. This situation has caused me to lose access to important accounts, including my banks, and it is extremely distressing. I have a background in working for companies like Sun Microsystems, Supermac, and Yahoo, and now at 55 years old, I am struggling with this issue. I am feeling let down by the system and would appreciate any assistance. Thank you for your time and help. (Contact details redacted). - Katherine "Renee" Harris

I've been locked out of my Google account because of two-step authentication for some time now. I no longer have access to my recovery phone or email. I am willing to provide proof of identity, including a photo of my driver's license if necessary. It is urgent that I regain access to my account as I have important photos saved there that are irreplaceable. Can someone please assist me promptly? Thank you.

Our account at Mystic River Resort has been suspended along with our email addresses - [redacted], [redacted], [redacted], and [redacted] We are unable to access our accounts or send emails. We have been attempting to contact you online but keep getting redirected to email, which we cannot do at the moment. We suspect our suspension may be due to an expired credit card for payment. We have updated payment information with new credit card details. Despite the request for a contact email below, our email services are still suspended.

I am currently unable to access my account due to the two-step verification, which is frustrating since I no longer have the old device logged into Gmail. I hope this issue can be resolved as it seems unfair, especially for users like me who tend to misplace things. Interestingly, I am locked out of my promotion company account but not my band's account. Please feel free to reach out to me via the band email for further communication. Thank you.

I noticed a suspicious Google transaction on my personal account and have already reported it to the credit card company. The transaction occurred on 11/23/[redacted] at 10:58 AM. My wife and I were in lockdown due to testing positive for COVID. My wife was hospitalized and released on Monday 11/21/[redacted]. While I was on my computer, I have no memory of purchasing a 4K upgrade for any TV in my home. Our children and grandchildren have not visited as we isolated ourselves. I am unsure how this happened. When I called your support line at [redacted], I waited 48 minutes to speak to a representative. It feels like a frustrating experience because I want to talk to someone in person who can resolve this issue.

Hello, I am writing to address an issue I am experiencing with my Google or Gmail account. I have noticed that my Gmail account username ([redacted]) is not appearing in the list of Google accounts. It is essential for me to regain access to this account as it contains crucial emails from my college and workplace. I kindly request assistance from Google in recovering my lost Gmail account. I am willing to provide any necessary personal information to facilitate the resolution of this matter. Your help in restoring my Google account is greatly appreciated. Thank you.

I have tried multiple times to recover my account but I am not able to find any further options. After entering my email, I am getting the option to enter the correct password, but then I am not seeing any other options. I remember the date my account was opened and the various passwords I used to have. I also remember the old phone number associated with it. However, Google is not providing any assistance in recovering my account.

Bonjour, j'aurais vraiment besoin de votre aide. Il y a deux jours, j'ai changé le mot de passe de mon compte Google. Cependant, ayant changé de téléphone, je souhaite récupérer mes données, mais je dois prouver mon identité. Malheureusement, j'ai oublié l'adresse email de récupération et le mot de passe. De plus, le numéro pour la vérification est obsolète. Je crains de perdre des données précieuses par manque d'accès. Merci d'avance pour votre aide.

I am still facing issues with accessing my Gmail account, ([redacted]). Despite reaching out for help multiple times, I have not been successful in recovering my account through my alternative email. I would deeply appreciate your assistance in resolving this ongoing problem. Could you kindly contact me by phone on my mobile number: [redacted]5 (United Kingdom)? I have always used Apple mobile devices without any complications. Recently, I switched to an Android phone, the Google Pixel 7 Plus, which is when the trouble began. It is crucial for me to regain access to my email promptly. Thank you in advance for your swift response. Best regards, S. Edmonds.

Hello, my account [redacted] has been compromised by a former employee who was terminated. The backup email associated with it is [redacted] Despite several attempts to contact your support team, I have not received any response. I urgently need the 48-hour email to be sent to my [redacted] This is a critical issue because my business-related data is stored in that account. I can provide all the necessary verification documents to confirm my ownership of the business. Your guidance on this matter would be greatly appreciated.

I own an Amazon Fire Smart TV in my bedroom and subscribe to YouTube TV. Recently, I've been encountering an issue where I'm prompted to adjust my viewing area. My location falls on the border of three zip codes, with my actual address situated in the [redacted] zip code. Despite this, I am receiving TV channels from Charlotte, NC, which corresponds to the [redacted] zip code. Whenever I attempt to update my zip code to [redacted] (Winston Salem, Greensboro, High Point), I am unable to verify it. Consequently, I am unable to view stations in full screen and change channels as needed on my TV.

I require assistance from a live representative as I am experiencing difficulties accessing my Google account. Contact me at [redacted]. I need help accessing both my email at [redacted] and my Google Play account. I am unable to resolve these issues through online support and would appreciate speaking directly with a representative. Please reach out to me as soon as possible. Thank you.

I have been struggling for four days to regain access to my hacked account, which includes my phone numbers, emails, and TV services. I am not interested in creating a new account. Please unlock my account and provide a temporary password to regain access. It has been frustrating not receiving the necessary assistance and being unable to reach a real person for support. I hope to resolve this issue promptly. My email is [redacted] Thank you.

I have been using the email account "[redacted]" since my Mom got her Samsung Galaxy Tab 3 in [redacted] or [redacted]. Even though we did not create that Google account ourselves, it was brand new at the time. I have utilized this account for various purposes, primarily for games. I am in need of access to it because the Tablet and the phone number linked to it are no longer active. I can provide additional information about the Account usage if necessary. Recently, I started playing Clash of Clans and remembered that I had a Google Play account with progress saved in the game.

I am having trouble logging into my Google account as it keeps saying my password is invalid. Unfortunately, I can't fix or change the password as my phone reset to factory settings and I lost all my backups. I am desperate to retrieve my accounts and pictures. My original email is [redacted] I tried changing it and adding a second email but still can't access it. My new email is [redacted]. I really need access to my original [redacted] account. Your assistance is greatly appreciated. Thank you, Lorene E.

I am experiencing issues accessing my Google account as someone has altered the password and lock screen code, leaving me unable to open my Gmail account on my malfunctioning phone. I am seeking an 8-digit verification code, but received 10 of them. I would appreciate assistance with resolving this matter as I cannot reset the password or lock screen on my current device. Please contact me via text message at [redacted] for further communication.