Toll-free · Calling this GoBank number should go right to a real human being · Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
Toll-free · Calling this GoBank number should go right to a real human being · Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GoBank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must put in your card number or social security number, or choose option 1-4, then follow prompts.
Here is how our research team describes the way the GoBank phone system greets you: Thank you for calling GoBank Retail. To better assist you, please enter your 16-digit card number or your 9-digit Social Security number. To report your card lost or stolen, press 1. If you bought this card in error and need help, press 2. If you believe you have been the victim of identity theft, press 3. If you were calling to close your account, we'd like to help resolve any issues you may be having. Before you make a final decision, please press 4. If you need additional help, press 5 to speak to a representative.
Below are some clips we've found from GoBank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GoBank Retail.
Your estimated wait time is approximately under three minutes."
Excerpt from a call with GoBank
Monday, January 1, 2024 8:07 PM
They may ask your reason for calling (instead of a menu)
"To report your card lost or stolen, press one.
Verifying your credentials should be quick.
I didn't catch that. Let's try again.
Please enter the sixteen digit card number of what you're calling about."
Excerpt from a call with GoBank
Tuesday, April 9, 2024 11:43 PM
They may ask you to enter information with the dial pad
"Thank you for calling GoBank Retail.
To better assist you, please enter your sixteen digit card number or your nine digit Social Security number."
Excerpt from a call with GoBank
Saturday, April 13, 2024 3:53 PM
The first phone menu
"Thank you for calling GoBank Retail.
To better assist you, please enter your sixteen digit card number or your nine digit Social Security number.
If you need additional help, press five to speak to a representative.
To report your card lost or stolen, press one.
If you bought this card in error and need help, press two."
Excerpt from a call with GoBank
Friday, March 22, 2024 7:13 PM
What are the hours and when should I call?
GoBank operates the call center for this 888-288-1843 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GoBank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GoBank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GoBank is Wednesday.The most busy day to call is Friday, which averages 107% more phone calls by comparison.Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call GoBank is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GoBank staffs the call center well on Wednesday.
Why call this GoBank number?
Below is a sample of recent calls to GoBank, and their purpose. Are any of these similar to the reason you are trying to call?
Issues activating card: "I've tried and tried to activate this card, but the information I'm giving them they're telling me that it don't verify."
- From a call lasting 6m 59s , Apr 7, 2024 1:31 AM
Report stolen wallet: "I don't have it because someone stole my wallet yesterday."
- From a call lasting 2m 28s , Apr 1, 2024 8:31 PM
Account funding inquiry: "I need to put a thousand dollars in there to open it, right?"
- From a call lasting 8m 26s , Mar 14, 2024 9:17 PM
End of call: "That was all."
- From a call lasting 3m 36s , Mar 10, 2024 8:55 PM
Unauthorized transactions dispute: "Somebody just took three hundred dollars from my account without my permission."
- From a call lasting 8m 58s , Mar 1, 2024 10:15 PM
Confusion with GoBank: "Why does it keep sending me to Green Dot?"
- From a call lasting 3m 4s , Feb 23, 2024 8:15 PM
Transferring to GoToBank: "Can you transfer me to them?"
- From a call lasting 2m 51s , Feb 23, 2024 8:10 PM
Account verification and card replacement: "Can you tell me if my account with Walmart is zero before I hang up with you, before you connect me, can you tell me if I have any is my account zero with the Walmart one?"
- From a call lasting 7m 19s , Feb 23, 2024 8:00 PM
No specific purpose: "No specific purpose stated."
- From a call lasting 1m 6s , Feb 23, 2024 6:56 PM
Issue with new card: "I was a victim of identity theft and have not received my new card yet, ma'am."
- From a call lasting 16m 2s , Feb 23, 2024 5:45 PM
Conclusion and closing notes
This is GoBank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GoBank agent. This phone number is GoBank's best phone number because 20,754 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-1843 include Account Access, Locked Account, Account Activation, Lost or Stolen Card, Dispute a Charge and other customer service issues. The GoBank call center that you call into has employees from null and is open Mon-Fri 9am-5pm PT according to customers. In total, GoBank has 3 phone numbers. It's not always clear what is the best way to talk to GoBank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GoBank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GoBank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.