How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GMAC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at the first menu.
Here is how our research team describes the way the GMAC phone system greets you: To make a payment over the phone, press 1 or stay on the line for more options.
Below are some clips we've found from GMAC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Ally Financial.
Just so you know, you can apply for payment assistance twenty four seven with our Ally Auto Finance app.
Or at ally dot com. To make a payment over the phone, press one, or stay on the line to hear more options.
Please enter your account number or Social Security number followed by the pound key."
Excerpt from a call with GMAC
Tuesday, January 2, 2024 8:24 PM
What are the hours and when should I call?
GMAC operates the call center for this 800-284-2271 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 115 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GMAC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GMAC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GMAC is Saturday.The most busy day to call is Thursday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 115 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call GMAC is Wednesday.
Why call this GMAC number?
Below is a sample of recent calls to GMAC, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting lien release form: "I'm selling my vehicle and need a copy of the lien release form from when I paid it off in 2011."
- From a call lasting 10m 8s , Mar 14, 2024 6:45 PM
More Ways to Contact GMAC Customer Service
There are of course other ways to contact GMAC customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- GMAC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GMAC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GMAC agent. This phone number is GMAC's best phone number because 16,560 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-2271 include Lien Release Letter, Repair, Recall, Warranty and other customer service issues. Rather than trying to call GMAC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GMAC has 1 phone number. It's not always clear what is the best way to talk to GMAC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GMAC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GMAC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.