I had a service call on August * for my GE washing machine which is still under * year...
GetHuman7695876's Masalah aduan dengan GE Consumer Relations dari Ogos 2022
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I had a service call on August * for my GE washing machine which is still under * year old. The machine wasn't draining properly and holding water. The technician came and was here briefly. He said he fixed the issue and did a software update. Upon his leaving, I started a load of laundry which never completed cycling because it wasn't draining. I called within the hour of him leaving and they said he hadn't yet closed out the ticket and couldn't reschedule another visit. I called later in the afternoon to find out they had rescheduled, unbeknownst to me, another visit for today, August *. I had to change my work schedule to be here since I wasn't consulted about the day*time of the appointment in advance. This morning, I checked the tracking of my technician and I received a message that my confirmation couldn't be found. I called immediately and talked to a customer service rep who said my ticket had been closed out. She asked if I'd been here all morning (this was around *:**AM) and I said yes. She called the dispatcher and then got back to me to let me know that the tech closed out the Aug * ticket but didn't see a ticket in the system for today. I now have to wait until Saturday and rearrange my schedule once again. Given my experience with GE to date, I am very regretful for having purchased GE. My experience with Whirlpool customer service and repair has been much more reliable. Please ensure that I do not have another mishap on August *. I've been without a washing machine for over two weeks and have wet laundry sitting in my washer.
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