I had a service call on August * for my GE washing machine which is still under * year...

GetHuman7695876's Masalah aduan dengan GE Consumer Relations dari Ogos 2022

Bantu masalah GE Consumer Relations saya
First: share to improve GetHuman7695876's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7695876 may need:
Nama, E-mel, Nombor telefon atau maklumat pengenalan lain
Top Tip from another customer
Cara terbaik untuk mengemukakan aduan sebenarnya adalah mengemukakan masalah atau aduan tersebut kepada Better Business Bureau. Anda juga boleh menyerahkan masalah ini kepada Pengurus tempatan.
The issue in GetHuman7695876's own words
I had a service call on August * for my GE washing machine which is still under * year old. The machine wasn't draining properly and holding water. The technician came and was here briefly. He said he fixed the issue and did a software update. Upon his leaving, I started a load of laundry which never completed cycling because it wasn't draining. I called within the hour of him leaving and they said he hadn't yet closed out the ticket and couldn't reschedule another visit. I called later in the afternoon to find out they had rescheduled, unbeknownst to me, another visit for today, August *. I had to change my work schedule to be here since I wasn't consulted about the day*time of the appointment in advance. This morning, I checked the tracking of my technician and I received a message that my confirmation couldn't be found. I called immediately and talked to a customer service rep who said my ticket had been closed out. She asked if I'd been here all morning (this was around *:**AM) and I said yes. She called the dispatcher and then got back to me to let me know that the tech closed out the Aug * ticket but didn't see a ticket in the system for today. I now have to wait until Saturday and rearrange my schedule once again. Given my experience with GE to date, I am very regretful for having purchased GE. My experience with Whirlpool customer service and repair has been much more reliable. Please ensure that I do not have another mishap on August *. I've been without a washing machine for over two weeks and have wet laundry sitting in my washer.

GetHuman7695876 did not yet indicate what GE Consumer Relations should do to make this right.

How GetHuman7695876 fixed the problem

We are waiting for GetHuman7695876 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GE Consumer Relations's attention and get better help faster. Tap below to get started.
Ada masalah GE Consumer Relations juga?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GE Consumer Relations

Isu aduan
Reported by GetHuman7695876
Ogs 4, 2022 - 2 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 3 pelanggan
Isu serupa dengan 443 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman7695876 mula menyelesaikan masalah ini
Ogs 4 1:35tengahari