On ******** I phoned GE to schedule a repair appointment for my brand new appliance .*A...

GetHuman-kennisem's Masalah aduan dengan GE Consumer Relations dari Jun 2022

Bantu masalah GE Consumer Relations saya
Top Tip from another customer
Kaedah terbaik untuk mengemukakan aduan sebenarnya ialah mengemukakan masalah melalui telefon dan meminta untuk bercakap dengan pengurus. Anda juga boleh menghantar borang maklum balas menggunakan e-mel atau di laman web. Anda juga boleh menyerahkan masalah ini kepada pengurus tempatan.
The issue in GetHuman-kennisem's own words
On ******** I phoned GE to schedule a repair appointment for my brand new appliance .*A service appointment was scheduled. Confirmation number:***********LastName: HERRING**NOTE: Use this number and name to check the status, change or cancel your service.**You can view, change or cancel your appointment online.**Track your service appointment*This e-mail is to confirm the following service appointment:*Customer Name and location of appliance:*HERRING KENNISE***** S CONSTANCE AVE CHICAGO, IL *************-***-*****KENNISEMH@GMAIL.COM*Set my privacy preferences**Service requested for:*GENERAL ELECTRIC*MICROWAVE OVEN**Desired Date:*Wednesday, June ***Morning, *:** am to **:** pm*AT *:** in the morning I contacted and spoke with someone to express concern that no one was here for at the time I checked to track the technician the website indicated that the technician was to be here between * and *. The website did not indicate that the technician was en route. The customer service person confirmed my phone number--***-***-**** and NOT ***-***-****.*I remained here all morning. I finally called GE service again to check the discrepancy between the website and the facts as the website said the technician was on site. This was not the case.*I was overwhelmingly dismayed to learn that the technician claimed to have come to my home (Ring does not support his assertion) rang the bell and got no response. This is a significant misrepresentation of the facts.*I must now be further inconvenienced which is overwhelmingly frustrating. I am also told I must show prof of purchase--I worked with a designer who managed all of the payments, etc for this. *This does not feel like good customer service* rather the experience that I have incurred makes me regret that I have invested in these very pricey appliances.*Lastly, I feel sad and frustrated and profoundly disappointed. I am UNABLE to function in my role in my kitchen appropriately

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GE Consumer Relations

Isu aduan
Reported by GetHuman-kennisem
Jun 15, 2022 - 2 bulan yang lepas
Fixed
Setakat ini dilihat oleh 11 pelanggan
Isu serupa dengan 30 yang lain
0 pelanggan mengikuti ini
Items needed
Nama, E-mel, Nombor telefon atau maklumat pengenalan lain

Timeline

GetHuman-kennisem mula menyelesaikan masalah ini
Jun 15 6:41petang
GetHuman-kennisem mengesahkan bahawa masalah telah diperbaiki. Hooray!
Jun 15 11:47malam