On April ** I wrote to the manager of tie apartment "NEW! Spacious apartment for * in t...

GetHuman2912973's masalah perkhidmatan pelanggan dengan FlipKey dari Mei 2019

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The issue in GetHuman2912973's own words
On April ** I wrote to the manager of tie apartment "NEW! Spacious apartment for * in the center! *rd floor", Booking reference: BR********, explaining that I needed to cancel my reservation.**That same day he replied, "Borja Apr ** ****, **:** pm*Hi Sam, I'm sorry for these bad news. For us, there's no problem if you need to cancel as you are still on the free cancelation period. If there's any non-refundable deposit, it must be for Tripadvisor, so maybe you need to speak with them. Please, don't hesitate writing me back if you need anything. Best wishes, Borja"**I understood this to mean that although Flipkey might retain my booking fees, that the booking had been cancelled. A few days ago, I checked my Visa statement to see whether any charges had gone through, and did not see any, so I assumed that all was well. I was surprised to get your email yesterday confirming that you had charged my card for the balance of this booking. Please reverse all charges except your booking fee for this listing.**Please note that I still wish to retain the alternate listing for the same dates, Booking reference: BR********-*, Luxury Central Oasis, which apparently has been now paid in full. The air conditioning at this listing will make all the difference in my health and breathing.

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Isu perkhidmatan pelanggan
Reported by GetHuman2912973
Mei 13, 2019 - 3 tahun yang lepas
Not resolved
Setakat ini dilihat oleh 25 pelanggan
Isu serupa dengan 120 yang lain
0 pelanggan mengikuti ini

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GetHuman2912973 mula menyelesaikan masalah ini
Mei 13, 2019 12:45tengahari