Facebook Customer Service Issues

My personal and business Facebook accounts were hacked by a Russian company in [redacted], which led to unauthorized advertising. Despite attempting to contact Facebook without success, PayPal reimbursed me for the loss and severed the link to my Facebook account. However, I still had to clear my credit balance to resume advertising. The ads ran smoothly until early [redacted] when my account was disabled due to "unusual activity" possibly related to the previous hacking incident. Facebook requested my tax and VAT details, but my attempts to reach them have been met with silence. As a single mother of three trying to grow my business, this situation is distressing.

Dobar dan, danas mi se deaktivirao Instagram profil, a onemogućen je zbog navodnog kršenja pravila platforme. Moj Facebook profil je povezan s istom adresom e-pošte kao i Instagram profil. Kad pokušam pristupiti svojim profilima, piše mi da korisnički račun ne postoji. Nisam objavljivala ništa uvredljivo i ne razumijem zašto su mi profili deaktivirani. Dobila sam obavijest da je netko prijavio moj Instagram račun s uređaja s kojeg se ja nikada nisam prijavljivala, te da je prijava došla iz Indonesije.

I seem to be locked out of my Facebook account due to a hacking incident, and I am unable to regain access for 24 hours. I suspect this happened because I was using my desktop computer last night. I want to clarify that I was not actually hacked, and I'm eager to regain access to my account. It's frustrating to be locked out when I haven't done anything wrong, and I really miss the connection with my friends, especially during these difficult times with Covid. I hope to have my account reinstated soon so I can stay connected and feel a sense of normalcy again.

Hello, I hope you're well. I'm reaching out because I'm experiencing difficulties with my Facebook account. Suddenly, my account has disappeared, and despite multiple attempts, I haven't been able to log back in. This account, under the name Addie Anik, has been in use for almost a decade. I also manage a business page named Falaq Khadighor, where Sanjida Shanto is my business partner and co-admin. Her Facebook ID is Sanjida Shanto, and her email is [redacted] If necessary, please feel free to contact her to assist with recovering my account. Your help in resolving this matter and restoring my access would be greatly appreciated. Please let me know if you require any further information. Thank you.

I am concerned that my business page on Facebook may have been hacked. Another page tried to pay for ads using my card information, which I only provided to FB for a different ad page that I did not create. I have never run ads on FB; I was simply exploring options to expand my selling on FB Marketplace. I have been successfully selling locally but wanted to explore shipping and other payment methods when I discovered this issue with ads I did not authorize. I want to resolve this quickly to avoid any disruptions to my selling activities. I had difficulty reaching customer support through chat due to restrictions. If anyone has experienced this and knows how to address it, I would appreciate any advice. Thank you for your help in navigating this situation and safeguarding my account from potential hackers.

My Facebook account was hacked and duplicated. I need assistance transferring the account under “Vickie Christensen” with a photo of me with my husband and a background picture of my 5 grandchildren. Please disable the duplicated account that has my picture with my husband, which they have altered, and lacks any profile information. The current open account is not displaying our pictures or background image correctly, but the contacts are still mine. I have cancelled my American Express card as unauthorized charges were made through my ApplePay on Candy Crush. The hackers even attempted a phishing scam by sending a fake email pretending to be Amex asking for my card details. I have contacted Amex, who confirmed not asking me for card information. They mentioned the sophistication of these hackers. I urgently need to secure my account to prevent any further unauthorized access. I have not re-entered my credit card information on ApplePay and will not do so until this issue is resolved. I plan to change my Facebook and ApplePay passwords. Kindly reach out to me with instructions on how to resolve this breach. Thank you for your prompt assistance. -Vickie Christensen (vdc)

My husband, John William ZIELKE, deactivated the John ZIELKE Racing page some time ago. However, it was hacked into and reactivated by Stewart William Boyd on 19/07/[redacted]. Boyd made the page private, removed specific members, and blocked family from accessing it, including myself. My husband does not have a Facebook account, and Boyd claimed ownership of the page without permission. Boyd has a history of causing problems, including violence and drug-related issues. We are currently in a legal process with him, and we are concerned he may post defamatory content about my husband. We are requesting the page to be permanently deleted to avoid further issues. Thank you for your assistance in this matter.

I need assistance with regaining access to my Facebook account. It got hacked on July 31 while I was vacationing in Atlanta, with the IP address indicating the hacker was from Korea. I hadn't linked my cellphone or set up two-step authentication. Despite changing my password by submitting my ID, the hacker activated two-step authentication via a code generator, making it impossible for me to log in. I suspect they might have added a different phone number. As Facebook is crucial for my business networking, this situation is urgent. I've tried five times to regain access by submitting my ID but to no avail. Even after returning to Houston and following browser suggestions, I'm still locked out due to the code generator. I require more than an access link; I need to bypass the code generator. Your help is greatly appreciated. Thank you, H.R.

I believe I am being targeted by the Instagram team. My account @ihyshay has been banned twice in a week, and I had to file an appeal each time. Last night, it was banned again because someone posted an inappropriate word like “b****” in a comment mentioning me. I have been trying to report that I've been hacked, but I am never shown who else might be logged into my account. I am worried that I am being targeted unfairly as a black woman trying to grow my account for my business. I don't want to escalate this but please stop banning me for issues that are not my fault due to others accessing my account.

Subject: Assistance Needed with Hacked Facebook Account Dear Facebook Team, I am writing to seek your assistance as my account has been hacked, and I am unable to access my Facebook profile. My email addresses are [redacted] and [redacted] There might be additional email addresses linked to my account which I can provide upon request. Furthermore, my phone number is [redacted]4. I am at a loss on what steps to take next. As the support team, I believe you have the access to my account details, and I kindly ask for your help in resolving this issue. I am unable to recover my account using my email, phone number, or passwords as they have been compromised. Please let me know what information you need from me to expedite the resolution of this matter. Thank you for your prompt attention to this matter. Sincerely, Adriano Giuliani

The tortoise rehoming experience with Dorcas Chabuya turned out to be a scam. Initially, I intended to adopt 2 tortoises from her and proceeded with payment via PayPal using the friends and family option as she recommended. Unfortunately, after sending the money, I never received the promised tortoises or a refund. Despite her assurance to return the funds, nothing materialized. Upon expressing my grievances on her page, she claimed that Facebook shut her down due to my comments. I have preserved all our conversations. While I have alerted my credit card company, I allowed her some extra time due to alleged PayPal issues on her end. However, she now dismisses any possibility of reimbursement and finds the situation amusing, which is distressing as scamming is unlawful. The ordeal spans over two months, with recent developments worsening, including her outright denial of reimbursing the money. I possess screenshots of our exchanges and seek assistance in this matter.

I want to warn everyone about a fraudulent tortoise rehoming page on Facebook. I attempted to rehome two tortoises from Dorcas Chabuya. She requested payment through PayPal's friends and family option, claiming it was the simplest method since I was new to PayPal and set up an account. I sent the money, but I never received the tortoises. Despite promising a refund, it never happened. When I called her out on her scam on the page, she claimed Facebook shut it down because of my comments. I have saved all our conversations. I reported this to my credit card company, but gave her extra time due to alleged PayPal issues. However, she now dismisses my claims, taunting me about not getting my money back. I will provide screenshots of our conversations. This has been ongoing for months, but recently escalated. I need assistance.

Hello, approximately 3 to 4 weeks ago, my FB account got disabled. The email and phone number FB is using were the ones I provided when I first signed up many years back. The current email I have been using for about 8 years is [redacted], and my phone number is [redacted]4. I just submitted 4 personal documents (Driver's License, redacted credit card, AAA travel card, and a credit card statement) to FB. Despite this, I am still unable to recover my original account due to an alleged violation of community standards. I am unsure why I continue to receive this message as I have not posted anything illegal. I have resorted to using a FB Lite account, which I dislike, as it has caused me to lose touch with friends and lose access to cherished personal photos. I would appreciate your assistance in restoring my original account so that I can reconnect with friends and events. Thank you for your help.

Hello, I urgently need assistance with my Facebook account. My account, Kandi Gardiner Montalvo, has been hacked. The hacker created a fake account in my name, sending friend requests to my friends and family. Despite attempts to access the hacked account, I am being redirected to my other accounts, Kandi Gardiner, MSc, through the email address [redacted] I am unable to log in as the password has been changed. Kindly help me close both the hacked account and the fake one. Please contact me at [redacted] to guide me through resolving this issue. Thank you.

I have lost access to my account; it was hacked by someone named Christelle Fouillen. They have hacked both my email account and my Facebook account. Since I no longer have access to my email, I cannot change my password. My Facebook address is [redacted], but I cannot access it anymore. My phone number is [redacted]. I would like to recover my account. I am providing my temporary email address morinalain373@gmail. Please provide me with the means to recover it but do not use the email address [redacted] If necessary, contact me via SMS. My name is Alain Morin, born on October 7, [redacted], in Paris 12th, residing in Persan [redacted], France. I am looking for a quick solution. Receive my best regards. Thank you. Alain Morin

Hello, I have a development request, but so far I have not been able to reach you. Please add next to the "like" button the options for "enjoy," "sympathetic," and 3-level "dislike," "interest," and "favorite area" tabs. I request the introduction of a history search feature, which is very useful for users daily, along with showing when an account was registered. Please do not settle for requiring real personal identity, as many users upload industrial-size photos without a face, landscape and animal pictures, small group family pictures without data-filled empty profiles, especially in case of identical names, which leads to lack of credibility and potential deception. Require personal data, qualifications, family status to be verified by official documents - ID card, address card, passport, driver's license - as I have heard from multiple sources that some men upload themselves as women. I have heard a specific reference to Frabato, also known as Master Magician András Fischl, from the head of Black Dragon Studio, János Üveges, stating that he purchased lists to reach 49,[redacted] likes. In reality, his posts are regularly liked by 1-[redacted] sympathizers. Accounts once created should be deactivated instead of deleted, and the creator should take responsibility for the content. Penalize swearing, vulgarity, belittling of women, and derogatory terms! Please make your email address clearly visible and easily accessible on user profiles so that users can communicate their development needs to you!!! I have spent a whole hour searching for it!!! Reduce automation to prevent rigidity! Signed, Hungary - Székesfehérvár, August 4, [redacted]. Goodbye! Renáta Gizella Kovács

I encountered an issue with the CAPTCHA confirmation process as I do not own a mobile phone to receive text messages confirming my identity. I am a user over 60 years old and do not actively engage with setting up my new Facebook account on a daily basis. I prefer not to invest in an expensive Canadian cell phone as my answering machine has been sufficient for my communication needs for many years. I prioritize spending my pension on household services rather than on a mobile phone. My name is Em Rose, known as Em, and I recently created a Facebook account. I utilize the Brave web browser and my email provider is ProtonMail. Despite my age, I am knowledgeable about technology but I simply do not rely on it as heavily as younger individuals. I take pleasure in reading my subscription to the MIT Tech Journal and have a preference for it over social media. I kindly request assistance in resolving the issue so I can access my account. Thank you.

My Facebook account has been locked. Initially, I forgot my password, but managed to reset it successfully. However, when I tried to log in and use the extra security code sent to my phone, I didn't receive any texts despite multiple attempts. After verifying my identity with 5 proofs, I was only left with identifying friends on my extensive list, which is daunting with over 1,[redacted] friends. After contacting a JustAnswer representative, I fixed the text and code issue, logged in with my email, password, and code, but it's still prompting me to name friends on my list, which is concerning. I fear making a mistake as I've already completed two login steps. Unsure why the third step is necessary. I've had this account since [redacted]. Seeking assistance with this matter desperately.

On July 31, [redacted], my Facebook account was hacked, leading to unauthorized changes to my email address, username, and password. Facebook promptly locked my account for verification purposes. After providing a clear photo of my Zutsh driver's license as requested, I was informed that the verification process may take up to 2 days. However, it has been 5 days, and I haven't received any updates via my alternate email, [redacted] When attempting to log in, I encounter a page with two profiles labeled Mary Ann, showing multiple unread messages. Additionally, another message states that my account was locked due to a Community Standards violation. I am seeking assistance in restoring my account to its original state by rectifying the fraudulent changes made. I have refrained from sharing questionable news posts to comply with regulations. Please provide an update on the status of my case and advise if further information is necessary for the resolution. Thank you for your attention to this matter. Mary Ann Gilchrist.

Hello, I am Lesleyann Purcell. My mother is dealing with serious mental health issues, and she continuously posts negative and abusive content about me and my partner on Facebook. I am requesting the removal of these posts from her account. I do not want any more pictures or statuses concerning us on any social media platform. This harassment needs to stop, and if the content is not taken down, I will have to involve my solicitor. The account name on Facebook in question is Theresaxmichael Purcell. Please, can this be addressed and removed as soon as possible? Innocent individuals like us should not have to endure this kind of treatment, and someone in an unhealthy state like her should not have access to social media. Thank you.