I placed an order on for a wooden dog crate from WonderfulWoodenShop on ** September...

GetHuman7854614's masalah perkhidmatan pelanggan dengan Etsy dari Oktober 2022

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The issue in GetHuman7854614's own words
I placed an order on for a wooden dog crate from WonderfulWoodenShop on ** September **** for £***…order number: **********. I received an email from Etsy (on behalf of *****@***.com) to advise I’d had a refund which I had not asked for. I contacted the seller who messaged me to say he could not honour my order as Etsy were holding £**** of his funds so he was saying his shop would show as being ‘on vacation’ until he received his money. He then advised I could pay via bank transfer to his son which I felt was strange. He then messaged telling me not to send any money, he was setting up a website! I asked him to confirm the refund had been made which he said it had. I checked my bank account and no refund was pending. I gave it the weekend (although usually a refund shows straight away even if the funds haven’t cleared in my banking app), but today there is still no sign of a refund. I decided to message the seller and they are no longer registered as a seller. I want to know, as a matter of urgency, when I will get the refund. I paid via Apple Pay which uses my current account debit card.

GetHuman7854614 did not yet indicate what Etsy should do to make this right.

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Etsy

Isu perkhidmatan pelanggan
Reported by GetHuman7854614
Okt 3, 2022 - 2 bulan yang lepas
Not resolved
Setakat ini dilihat oleh 4 pelanggan
Isu serupa dengan 61 yang lain
0 pelanggan mengikuti ini

Timeline

GetHuman7854614 mula menyelesaikan masalah ini
Okt 3 2:15tengahari